If it was because my FP's changed to multiple experience FP's for some reason I would be very angry also.
Why? What would you rather have happen?
Was the CM working at that attraction? And some are saying that he/she didn't give the right information for that attraction and FP? And this is ok?
Who said that?
OP did return to state that the family did make the FP for that specific ride, so it doesn't sound like an "any ride" FP.
The OP likely made a FP for the ride. But as hiro laid out early on, if another FP they had got changed and then they got in the line early or late, them the wrong FP is going to be read.
It’s not that the FP they thought they were using was an anytime.
Lol....but again think of the average guest...when every other fastpass they had for the trip was an hour, of course they're going to assume that one was for an hour too. It's not hard to realize that it certainly wouldn't be hard to oversee a situation like that.
If only people would pay attention to the plans they are making for themselves and read their FP info there would be no need for them to assume...
Saying something like there was no FP+ line indicates guest confusion to me. Ideally, CMs would be able to properly explain things to alleviate any confusion, but CMs get busy with packed ride entrances, other guests,...
And anyone who has worked in customer service knows that sometimes you are answering to thebitter best of your ability and still the customer doesn’t understand you.
At
Disneyland years ago I had a situation with my AP where it had halfway “died”. Got me into the parks but wouldn’t get me FPs. The CM
I asked was answering to the best of his ability. I was listening to the best of my ability. But I wasn’t understanding his answer and he wasn’t understanding what I wasn’t understanding. We nearly just stopped the convo with me angry and him confused. But I persisted and finally heard what he was saying. Once we came through that we could explain what we didn’t know we needed to explain. Before, it seemed so obvious that we didn’t know what more needed to be said.
I ended up getting my “FP ticket” and he got a major official kudos from me for not giving up.
Now, perhaps the CM thought that was the only FP they had and knew they couldn’t use it for that attraction and that was why he/she said they would have to do stand by.
Exactly. Assuming he scanned it, they only see what they see.
But it wasn’t so many years ago that a helpful CM would have asked if they had another or if they had a FP for that attraction specifically and took the time to explain what may have happened
If a cm has never seen that situation they can’t know to ask about it.
Perhaps because you are here (like the rest of us) discussing it all day in and day out?
Not every visitor to WDW comes here.
Every friend I have who goes to Wdw has managed to figure it all out with only Disney’s info. They have had better trips than I have. And they haven’t had info from me bc they tend to announce trips way late and with no time for me to help.
At first glance for me what stood out was, that the family had (or thought they had?) a FOP FP - then when they tried to use it they were told:
"there was no FP line" not that the "FP line was closed" or "the CM would not honor the FP"
The weren’t told there was no FP line.
The OP said that the family said there was no FP line.
“
There was no fast pass line and the regular line was past the lion king show.
“When the asked a CM, they responded that Animal kingdom attendance is almost to capacity and the only way you will ride is to wait like others in the standby line.
“The CM also said you can use that fast pass on any other ride in the park.....”
I don't know why the OP sould be afraid to come back. The OP asked if this could happen to them. Most everyone has said that in order to answer the OPs question they have to have more information. Most have acknowledged that the OP's family had to have been confused at some point but at no point did anyone say they didn't believe the OP. Not believing it happened exactly as presented simply means there is information missing.
Agreed.
Just because you have never experienced a time when there was not a FP line doesn't mean what the OP stated could NEVER happen.
Um. The people saying it can’t happem have been to the parks a gabillion times, are pretty much experts in the parks, and know how things work. These are people to listen to.
A ride that has a single rider line might sometimes not have a single rider line. But a line that has a FP line will always have that open.
To me when someone tells me they don't believe me no matter how it is phrased I feel they are calling me a liar.
That’s too bad, because conversations like this require that fine distinction to be made.
I like the way people defended the CM's because they didn't have enough information but then tell the OP her brother must of misunderstood or was confused based on the same lack of information.
Where is the defending of CMs? Seriously?
It’s all “this cannot have happened I’m the way you were told. Please get clarification or know that it can’t happem like that and your trip will be fine.”
And yes I do believe a CM may have told them there was no FP line.
I don’t.
I believe a guest might think they heard that. But even in the op’s description it doesn’t say the cm said that. It says that there was no FP line, and “when they asked the cm”... But asked them what, is my question.
It doesn’t even say what the family member asked the cm.
Really?? You were the one that made the statement that they would close the stand by line if the ride was down. So yes according to you there wouldn't be any lines if the ride was shut down. My statement doesn't say nor imply that I don't believe you.
Angi said that if the ride was closed ALL lines would be closed, and if the ride is open the lines are open. You want a possibility to exist where the ride is open but the FP line is closed. You’re mixing up what Angi is saying entirely.
If they were told there was no FP line or it wasn't open or available for some reason then that CM could change that FP to a multiple experience FP and tell them they could use it on any other ride that day. That is possible isn't it?
I don’t think CMs *change* FPs like that.
The system changes it, or the cm issues an Anytime FP.
So no, I don’t think it can happen the way you want it to happen.