Fast pass not honored for flight of passage

[HopperFan]

And functionally, once you have a FP booked it's no different from the old system. The problem is when people over complicate the system and then make others think it's difficult when all it needs is just clear, simple instructions.

I straight up wouldn't go to Disney if no FPs existed TBH.

With current crowd levels this is true.

We did not like the old system, we didn't like running all over the place then backtracking, the whole kiosk process pulling out our tickets and feeding them (and hoping they came back out), keeping track of the papers and having all the good ones gone five minutes after the park opened.

We like the new system, getting them on our phone from wherever, only needing to glance at my phone, ability to change the ride or time, and having a good shot at good ones 30-60 days out and then adding them all day, sometimes getting good ones we'd never get with the old system.

It's not hard to figure out and I don't get why folks who are going to spend thousands of dollars on a vacation where there is SO MUCH to do .... think they'll just wing it. Going to Disney is like traveling to a foreign country .... do your homework.

 

[StacyStrong]

Except it didn’t work for the family in the op so apparently something was off?

I book FP and use them. Haven’t had an issue. But if it’s something that you can’t even get the right info from someone who works there, perhaps there is a problem?

Sure, something was off and CMs should be better trained. Things happen and tech messes up. Things go wrong. I get it. But, that doesn't make the system confusing at all. I don't know how you could make it more simple, to be honest. I really don't. Using FPs don't make trips more complicated. They make it less complicated. But if people think the system IS confusing, then they don't HAVE to use it.

 

[StacyStrong]

And functionally, once you have a FP booked it's no different from the old system. The problem is when people over complicate the system and then make others think it's difficult when all it needs is just clear, simple instructions.

I straight up wouldn't go to Disney if no FPs existed TBH.

Exactly.

Then people get into the game of "5 minutes before, 15 minutes after. Oh wait! Or maybe it was the opposite? Whew! This is confusing. Now I missed my FP!!! Why can't it just be the same both ways?!"

The solution is to show up DURING your allotted time. Things happen and sometimes that's NOT possible - I TOTALLY understand that. I'm grateful for the buffers - but at the end of the day, it's a courtesy.

 

[AngiTN]

Again having heard some really "interesting stories" from friends and co-workers I still think there is something important missing/lost in the translation from the family to the OP to us.

At first glance for me what stood out was, that the family had (or thought they had?) a FOP FP - then when they tried to use it they were told:
"there was no FP line" not that the "FP line was closed" or "the CM would not honor the FP"
Then add to that the CM said they could use the FP on anything else in the park - we know that this isn't the case with a pre-booked FOP FP.

Additional information provided said they pre-booked a FOP fast pass at 90 days, also doesn't make sense unless they used the club level trial program and if so I would think they would call signature services?

Unfortunately there was a lot of miscommunication here but we don't know by whom and probably never will.

And to the OP - don't worry Double check your plans and make sure you use the correct FP+ in the correct time window and you will be fine!!

Actually, go back and read the OP's post.
Based on the little info as given, we know the OP was told by their family that there was no FP line. OP doesn't state that they asked a CM about first. Just that they found no FP and THEN they went to ask a CM. That is the little bit of fact we have.

I think a lot of people are reading things into this post that are not there. This is what I know. The OP stated there was no fast pass line. That could mean many things like it was closed or unavailable for some reason. It doesn't automatically mean her brother was confused/exaggerating. My clue is they spoke to a CM who told them they HAD to wait on the regular line. Why would they have to wait on the stand by line if the fast pass line was open when they had a FP for FOP? What we don't know is the exact details of the conversation with the CM. We know they spoke about the FP we just don't know what else was said only they could use it on another ride. We don't know why the CM told them that either. The OP THEN says they waited 60 mins in line until they got to the wait time board and decided they didn't want to wait anymore. They never said they were already in the line when they spoke to the CM or got in the line after. My fault is with the CM. It is the CM's job to explain why the family can't use their FP's and if they could use them where the FP line is if it is available.

I think you have read into things that aren't posted too. Do we know at what point they told the CM they had a FP? You are right, we don't know what they asked the CM or what the CM said exactly. Or what ordered it all happened in. That's what everyone is asking for from the OP, more info to answer the OPs question, how to avoid this issue.

The question I have for all of you is. Why couldn't there have been no FP line for some reason other than EMH? I really think that is what the OP is asking here. She didn't say the line disappeared, their FP's didn't work at the kiosk or they couldn't find the line just that there was no FP line.

Because if a ride is open they don't remove FP lines or close FP lines during regular park hours. Ever. Now, could the ride have been closed? Yes it could have. And as mentioned by a PP, that would explain a very long standby line. But, just as the FP line is closed when a ride is down, the standby line is too. So the only deduction here is, they wouldn't have been sent to a standby line if the ride was down.

I doubt we will get anymore information. If I was the OP I wouldn't come back to this thread after some of the posts on here. I would be afraid to come back since so many have said things like they couldn't possibly believe what the OP was saying or the OP's brother and family must have been confused somehow or misunderstood what the CM said. What gets me is very few posters have said that the CM did something wrong. I know we don't know exactly what the CM said but we also don't know what the brother said. IMO it is equally likely that they got bad information from the CM and maybe it was the CM that told them there was no FP line. We will probably never know.

I don't know why the OP sould be afraid to come back. The OP asked if this could happen to them. Most everyone has said that in order to answer the OPs question they have to have more information. Most have acknowledged that the OP's family had to have been confused at some point but at no point did anyone say they didn't believe the OP. Not believing it happened exactly as presented simply means there is information missing.

Very few posters said the CM did wrong because we don't know enough to make that determination. Seriously, do you think any CM would tell a guest there is NO FP line when there is one?
CMs get a heck of a lot wrong and I am beyond bothered about it when they do but by gosh, I'm not going to put it on the CM without having enough information to say it was their fault.

 

[AngiTN]

Perhaps there was no FP line that they could see or determine was the FP line.

Their question to the CM should have been simple. If they didn’t see the line for FP, what on earth else could they have asked? The CM told them they could use the FP for any other ride in the park. So obviously it wasn’t just an off the cuff remark from the CM. He/she had to know what kind of FP the family had, correct?

Now, perhaps the CM thought that was the only FP they had and knew they couldn’t use it for that attraction and that was why he/she said they would have to do stand by.

But it wasn’t so many years ago that a helpful CM would have asked if they had another or if they had a FP for that attraction specifically and took the time to explain what may have happened. But, alas, those days are gone.

If this was the very first FP the family used, I can see that it's possible they couldn't find a line. We don't know that though. Odds are it's not the very first FP they ever used, which means they likely had gone to a ride, knew what the line looked like and knew how to scan and enter. Without knowing more about why they thought there was no FP line, it's impossible to gain any further info outside of guessing based on odds.

Perhaps because you are here (like the rest of us) discussing it all day in and day out?
Not every visitor to WDW comes here.

I say it's not that hard based on several real-life conversations with people about FP. People who are complete Disney novices who have never even heard of Dis Boards.

No, they don't. But just tonight I had a conversation at the nail salon about Disney and FP. The owner is not very Disney savy at all. He's been once to WDW and once to DL. But he fully understood how FP worked. Without tremendous amounts of research before hand. Or any for that matter.

And last week I was with a family that doesn't even buy their tickets till the day they get there. They had no advance info or use of FP. But the 2 of the group that wanted to use FP had no issues opening the app and booking their FP on the fly. I gave them no info or advice at all. They didn't ask and since they didn't have tickets till they got there, there was no point in my talking to them about booking FP. It didn't complicate things for them or take any research here first.

Last Spring Break I had a family friend go with their kids for their first trip. Them, their kids, both sets of Grandparents. I talked to them about their trip after and they had no problems booking their FP, or using their FP.

Two years ago I we met up with a family that is friends of DGDs while down there, first trip, booked last minute. They booked all their FP about a week before leaving and didn't have any problems either. This group was not at all tech savy either.

Just to name a few off the top of my head. Doesn't mean that it's easy for everyone by any means but it does mean that it's not all that complicated for all novices either.

 

[lambdabeta]

I think you have read into things that aren't posted too. Do we know at what point they told the CM they had a FP? You are right, we don't know what they asked the CM or what the CM said exactly. Or what ordered it all happened in. That's what everyone is asking for from the OP, more info to answer the OPs question, how to avoid this issue.

Actually we do know at what point they talked about their FP because that is in the OP.

When the asked a CM, they responded that Animal kingdom attendance is almost to capacity and the only way you will ride is to wait like others in the standby line. The CM also said you can use that fast pass on any other ride in the park.....

This statement means they discussed the FP with the CM they were talking to. Like I said we just don't know the whole conversation.

Because if a ride is open they don't remove FP lines or close FP lines during regular park hours. Ever. Now, could the ride have been closed? Yes it could have. And as mentioned by a PP, that would explain a very long standby line. But, just as the FP line is closed when a ride is down, the standby line is too. So the only deduction here is, they wouldn't have been sent to a standby line if the ride was down.

Just because you have never experienced a time when there was not a FP line doesn't mean what the OP stated could NEVER happen. That was the whole point of my question. Most posters on this thread make the assumption that the statement of there not being a FP line has deeper meaning. They are biased because they have never experienced this so there has to be a flaw in the OP. I gave other plausible explanations for stating there was no FP line. It could just be a turn of phrase and not literal. Whether or not you want to believe me is up to you.
As far as the ride being closed you answer your own point here. If their FP wasn't good because the ride was down then there shouldn't have been any lines according to you.

I don't know why the OP sould be afraid to come back. The OP asked if this could happen to them. Most everyone has said that in order to answer the OPs question they have to have more information. Most have acknowledged that the OP's family had to have been confused at some point but at no point did anyone say they didn't believe the OP. Not believing it happened exactly as presented simply means there is information missing.

I have to disagree with you here. I am not sure why you think telling someone you don't believe it happened as it was stated or telling them there has to be information missing is not telling someone you don't believe what they posted. To me when someone tells me they don't believe me no matter how it is phrased I feel they are calling me a liar. Don't try to speculate what happened if you think you don't have the whole story and if you do speculate don't accuse the OP of leaving out pertinent details when you don't know that they did or did not. You can feel free to ask for more information and say I couldn't possibly speculate without it but that is not what I have seen a lot of on this thread. Also don't tell them it couldn't have happened the way they said it did because it never happens. There are lots of things you could say would never happen but then did. So this is not a good argument.

Very few posters said the CM did wrong because we don't know enough to make that determination. Seriously, do you think any CM would tell a guest there is NO FP line when there is one?
CMs get a heck of a lot wrong and I am beyond bothered about it when they do but by gosh, I'm not going to put it on the CM without having enough information to say it was their fault.

I like the way people defended the CM's because they didn't have enough information but then tell the OP her brother must of misunderstood or was confused based on the same lack of information. And yes I do believe a CM may have told them there was no FP line. It is possible. It is also possible that no FP line may also just simply be another way of saying they were told it was closed but we won't know. Unless the OP comes back. I already stated why they may not come back and I stand by it. You don't have to agree with me. It is my opinion. Just like everything else in this thread. It is full of speculation and innuendo. The only facts we know for sure are what the OP stated in the beginning. How people interpret them seems to be with their own rose colored glasses.

 

[AngiTN]

Just because you have never experienced a time when there was not a FP line doesn't mean what the OP stated could NEVER happen. That was the whole point of my question. Most posters on this thread make the assumption that the statement of there not being a FP line has deeper meaning. They are biased because they have never experienced this so there has to be a flaw in the OP. I gave other plausible explanations for stating there was no FP line. It could just be a turn of phrase and not literal. Whether or not you want to believe me is up to you.
As far as the ride being closed you answer your own point here. If their FP wasn't good because the ride was down then there shouldn't have been any lines according to you..

You did? Plausible explanations. Where? I've reread many times and still don't see them. What are they?
According to me? Me? Not me. I'm not making it up, lines are not open when a ride is not open. That's a fact, not something I just made up. Where or not you want to believe me is up to you.

 

[marikujawa]

Actually we do know at what point they talked about their FP because that is in the OP.
This statement means they discussed the FP with the CM they were talking to. Like I said we just don't know the whole conversation.


Just because you have never experienced a time when there was not a FP line doesn't mean what the OP stated could NEVER happen. That was the whole point of my question. Most posters on this thread make the assumption that the statement of there not being a FP line has deeper meaning. They are biased because they have never experienced this so there has to be a flaw in the OP. I gave other plausible explanations for stating there was no FP line. It could just be a turn of phrase and not literal. Whether or not you want to believe me is up to you.
As far as the ride being closed you answer your own point here. If their FP wasn't good because the ride was down then there shouldn't have been any lines according to you.



I have to disagree with you here. I am not sure why you think telling someone you don't believe it happened as it was stated or telling them there has to be information missing is not telling someone you don't believe what they posted. To me when someone tells me they don't believe me no matter how it is phrased I feel they are calling me a liar. Don't try to speculate what happened if you think you don't have the whole story and if you do speculate don't accuse the OP of leaving out pertinent details when you don't know that they did or did not. You can feel free to ask for more information and say I couldn't possibly speculate without it but that is not what I have seen a lot of on this thread. Also don't tell them it couldn't have happened the way they said it did because it never happens. There are lots of things you could say would never happen but then did. So this is not a good argument.

I like the way people defended the CM's because they didn't have enough information but then tell the OP her brother must of misunderstood or was confused based on the same lack of information. And yes I do believe a CM may have told them there was no FP line. It is possible. It is also possible that no FP line may also just simply be another way of saying they were told it was closed but we won't know. Unless the OP comes back. I already stated why they may not come back and I stand by it. You don't have to agree with me. It is my opinion. Just like everything else in this thread. It is full of speculation and innuendo. The only facts we know for sure are what the OP stated in the beginning. How people interpret them seems to be with their own rose colored glasses.

The OP concluded in the title of the thread that FOP FastPasses were “not honored,” but didn’t give enough information to support that conclusion. People on this site have a great deal of knowledge about how FastPasses work and a ton of experience using them. From what I’ve read, the people who are responding are doing so in good faith suggesting what may have happened based on their reasoning and experiences.

 

[lambdabeta]

The OP concluded in the title of the thread that FOP FastPasses were “not honored,” but didn’t give enough information to support that conclusion. People on this site have a great deal of knowledge about how FastPasses work and a ton of experience using them. From what I’ve read, the people who are responding are doing so in good faith suggesting what may have happened based on their reasoning and experiences.

Some are doing just that and some are not. I think there are plenty of posters that are not just answering in "good faith" but being critical. Like I said you don't have to agree with me. I also feel the OP gave plenty of information it is all in what you want to believe.

 

[bfost87]

Details are missing, absolutely. FP don't get turned away because the park is at capacity, doesn't happen. There would be dumpsters on fire in the park the day this happens.

 

[marikujawa]

Some are doing just that and some are not. I think there are plenty of posters that are not just answering in "good faith" but being critical. Like I said you don't have to agree with me. I also feel the OP gave plenty of information it is all in what you want to believe.

But wouldn’t you have to accept that they made a FastPass specifically for FOP at 3 months out and were told they could use it for any other ride in the park? That doesn’t comport with how FastPasses work.

 

[lambdabeta]

You did? Plausible explanations. Where? I've reread many times and still don't see them. What are they?

Here it is

They state they were in their FP window and were told the FP line was closed.

That could mean many things like it was closed or unavailable for some reason

I made these in two separate posts.

According to me? Me? Not me. I'm not making it up, lines are not open when a ride is not open. That's a fact, not something I just made up. Where or not you want to believe me is up to you.

But, just as the FP line is closed when a ride is down, the standby line is too. So the only deduction here is, they wouldn't have been sent to a standby line if the ride was down.

As far as the ride being closed you answer your own point here. If their FP wasn't good because the ride was down then there shouldn't have been any lines according to you.

Really?? You were the one that made the statement that they would close the stand by line if the ride was down. So yes according to you there wouldn't be any lines if the ride was shut down. My statement doesn't say nor imply that I don't believe you.

 

[lambdabeta]

But wouldn’t you have to accept that they made a FastPass specifically for FOP at 3 months out and were told they could use it for any other ride in the park? That doesn’t comport with how FastPasses work.

Yes and it works if you think about it. If they were told there was no FP line or it wasn't open or available for some reason then that CM could change that FP to a multiple experience FP and tell them they could use it on any other ride that day. That is possible isn't it? I know if you don't fit on FOP you get multiple experience FP's for your whole party for that day. So I know they have the capability and if there was an issue with the FP line for some reason I can see this happening exactly as described in the OP. What I don't understand is why I seem to be the only one that believes this is possible. I know it is NOT impossible.

 

[StacyStrong]

Yes and it works if you think about it. If they were told there was no FP line or it wasn't open or available for some reason then that CM could change that FP to a multiple experience FP and tell them they could use it on any other ride that day. That is possible isn't it? I know if you don't fit on FOP you get multiple experience FP's for your whole party for that day. So I know they have the capability and if there was an issue with the FP line for some reason I can see this happening exactly as described in the OP. What I don't understand is why I seem to be the only one that believes this is possible. I know it is NOT impossible.

Fastpasses are made 60 days out.

 

[StacyStrong]

I'm surprised this thread is still open. It already happened, it sucks. Unlikely to happen again. No real use arguing about what may or may not have happened.

 

[marikujawa]

Yes and it works if you think about it. If they were told there was no FP line or it wasn't open or available for some reason then that CM could change that FP to a multiple experience FP and tell them they could use it on any other ride that day. That is possible isn't it? I know if you don't fit on FOP you get multiple experience FP's for your whole party for that day. So I know they have the capability and if there was an issue with the FP line for some reason I can see this happening exactly as described in the OP. What I don't understand is why I seem to be the only one that believes this is possible. I know it is NOT impossible.

But FastPasses can’t be made 3 months in advance.

 

[PerfessorZ]

I'm surprised this thread is still open. It already happened, it sucks. Unlikely to happen again. No real use arguing about what may or may not have happened.

Gotta agree with you. I want my 20 minutes back I wasted reading this thread. The title of the thread should have been "I'm passing along an incomplete account of 2nd hand information about some confusion between a CM and some first-time Disney visitors."

 

[bumbershoot]

If it was because my FP's changed to multiple experience FP's for some reason I would be very angry also.

Why? What would you rather have happen?

Was the CM working at that attraction? And some are saying that he/she didn't give the right information for that attraction and FP? And this is ok?

Who said that?

OP did return to state that the family did make the FP for that specific ride, so it doesn't sound like an "any ride" FP.

The OP likely made a FP for the ride. But as hiro laid out early on, if another FP they had got changed and then they got in the line early or late, them the wrong FP is going to be read.

It’s not that the FP they thought they were using was an anytime.

Lol....but again think of the average guest...when every other fastpass they had for the trip was an hour, of course they're going to assume that one was for an hour too. It's not hard to realize that it certainly wouldn't be hard to oversee a situation like that.

If only people would pay attention to the plans they are making for themselves and read their FP info there would be no need for them to assume...

Saying something like there was no FP+ line indicates guest confusion to me. Ideally, CMs would be able to properly explain things to alleviate any confusion, but CMs get busy with packed ride entrances, other guests,...

And anyone who has worked in customer service knows that sometimes you are answering to thebitter best of your ability and still the customer doesn’t understand you.

At Disneyland years ago I had a situation with my AP where it had halfway “died”. Got me into the parks but wouldn’t get me FPs. The CM
I asked was answering to the best of his ability. I was listening to the best of my ability. But I wasn’t understanding his answer and he wasn’t understanding what I wasn’t understanding. We nearly just stopped the convo with me angry and him confused. But I persisted and finally heard what he was saying. Once we came through that we could explain what we didn’t know we needed to explain. Before, it seemed so obvious that we didn’t know what more needed to be said.

I ended up getting my “FP ticket” and he got a major official kudos from me for not giving up.

Now, perhaps the CM thought that was the only FP they had and knew they couldn’t use it for that attraction and that was why he/she said they would have to do stand by.

Exactly. Assuming he scanned it, they only see what they see.

But it wasn’t so many years ago that a helpful CM would have asked if they had another or if they had a FP for that attraction specifically and took the time to explain what may have happened

If a cm has never seen that situation they can’t know to ask about it.

Perhaps because you are here (like the rest of us) discussing it all day in and day out?
Not every visitor to WDW comes here.

Every friend I have who goes to Wdw has managed to figure it all out with only Disney’s info. They have had better trips than I have. And they haven’t had info from me bc they tend to announce trips way late and with no time for me to help.

At first glance for me what stood out was, that the family had (or thought they had?) a FOP FP - then when they tried to use it they were told:
"there was no FP line" not that the "FP line was closed" or "the CM would not honor the FP"

The weren’t told there was no FP line.

The OP said that the family said there was no FP line.

“There was no fast pass line and the regular line was past the lion king show.

“When the asked a CM, they responded that Animal kingdom attendance is almost to capacity and the only way you will ride is to wait like others in the standby line.

“The CM also said you can use that fast pass on any other ride in the park.....”

I don't know why the OP sould be afraid to come back. The OP asked if this could happen to them. Most everyone has said that in order to answer the OPs question they have to have more information. Most have acknowledged that the OP's family had to have been confused at some point but at no point did anyone say they didn't believe the OP. Not believing it happened exactly as presented simply means there is information missing.

Agreed.

Just because you have never experienced a time when there was not a FP line doesn't mean what the OP stated could NEVER happen.

Um. The people saying it can’t happem have been to the parks a gabillion times, are pretty much experts in the parks, and know how things work. These are people to listen to.

A ride that has a single rider line might sometimes not have a single rider line. But a line that has a FP line will always have that open.

To me when someone tells me they don't believe me no matter how it is phrased I feel they are calling me a liar.

That’s too bad, because conversations like this require that fine distinction to be made.

I like the way people defended the CM's because they didn't have enough information but then tell the OP her brother must of misunderstood or was confused based on the same lack of information.

Where is the defending of CMs? Seriously?

It’s all “this cannot have happened I’m the way you were told. Please get clarification or know that it can’t happem like that and your trip will be fine.”

And yes I do believe a CM may have told them there was no FP line.

I don’t.

I believe a guest might think they heard that. But even in the op’s description it doesn’t say the cm said that. It says that there was no FP line, and “when they asked the cm”... But asked them what, is my question.

It doesn’t even say what the family member asked the cm.

Really?? You were the one that made the statement that they would close the stand by line if the ride was down. So yes according to you there wouldn't be any lines if the ride was shut down. My statement doesn't say nor imply that I don't believe you.

Angi said that if the ride was closed ALL lines would be closed, and if the ride is open the lines are open. You want a possibility to exist where the ride is open but the FP line is closed. You’re mixing up what Angi is saying entirely.

If they were told there was no FP line or it wasn't open or available for some reason then that CM could change that FP to a multiple experience FP and tell them they could use it on any other ride that day. That is possible isn't it?

I don’t think CMs *change* FPs like that.

The system changes it, or the cm issues an Anytime FP.

So no, I don’t think it can happen the way you want it to happen.

 

[bumbershoot]

Someone early on said that they wouldn’t know of a FP hadnxjamged bc they don’t check their email or MDE.

And I gotta say...get over your wish to not use those things. If I have to accept that FP is never coming back and that we all must wear rubbery toddler bangles, then those people have to accept that email and app are how Disney communicates with is. If we want to use FP+ properly, we have to be willing to bend on the technology thing.

If you won’t, you don’t get to complain when you don’t know of a change being made.

 

[Cyberc1978]

My brother his wife and two children just returned from a week at Disney staying at Animal Kingdom.
This past weekend they attempted to use their Fast Pass for the time reserved for FOP.
There was no fast pass line and the regular line was past the lion king show.
When the asked a CM, they responded that Animal kingdom attendance is almost to capacity and the only way you will ride is to wait like others in the standby line.
The CM also said you can use that fast pass on any other ride in the park.....
When they got to the overhang that showed how long the wait would be it was still 130 min. They were already in line about 60 min.
They did not wait the 3 hours + to ride, and used their fast pass on Expedition Everest.

Now we are going over Halloween and hope this does not occur.

Has anyone else heard of this.

Thanks

We went the same weekend, during sunday and we had no problems accessing the FP+ line at FOP. Maybe this happend on saturday when we didn't go. I would still think that if you had FP+ for FOP you should be able to ride it.