I'm a card holder and only called because I saw this thread. I made the phone call Sept 8 and was on the phone for a total of 13 minutes including the time it took to give my name and info, on hold while they transferred me to a rep and then our conversation. (I paid attention to the call length since you all said it wasn't very long). 2 weeks later I received a large packet of DVC info, a phone call the same day from my rep that I didn't answer because I was at work and the gift card in a 8x10 DVC envelope yesterday the 28th. Very painless way to make $40 for my trip in November!