OMG! Now the phone lines are completely down!
Can't even get it to ring! Goes immediately to "All circuits are busy, please try again later"!!
I already have an existing reservation. The website wont let me revise my reservation online; I have to call in. We cannot figure out why it would theoretically let me book a brand new reservation and be $1200 cheaper than having the CM edit my current reservation to the new package details.OK, book it online if your price is cheaper.
Dave
Similiar with my talk with a CM today. She said that not only was the offer that I had from earlier this year (Fun and Sun 15%) was better than the 10% currently offered, but that my resort didn't qualify for FD any more (despite it being offered in January), and that there was super limited availablity. She looked into the discounts for me and said because of the increase in ticket prices it would cost me more to use any of these discounts. It's got to be frustrating for them to have people wait on the phone for an hour plus and then be told "sorry you wasted your time". Obviously she kept appologizing, and I told her, it was no big deal, I already have the room I want and a discount, was just looking for a potentially better deal, but it must have been a rough morning for these poor CMs.Sorry for the long post, don't know if anyone else has run into this today. I called in this morning and at 8:45am the message said that there was a 90 minute hold, I was taken off hold at 10:30am. I already had a reservation for Wilderness Lodge that I made a few months ago and was hoping to apply this morning's released 20% room only discount to it, we'll be there at the very end of Sept into the first week of Oct (no free dining for us). The cast member was so nice and I really felt bad for him, he was very frustrated on the call. He kept trying different things in the system, but no matter what he did the discount wouldn't work. He finally told me, which he probably shouldn't have done, that they get very upset because when Disney makes these announcements because it's for such a small number of rooms at each resort that it's really hard to even stand a chance sometimes at getting the discount. He then kindly offered to check to see what was available at other resorts, but honestly I'm happy where I am. I love going to Disney World, but having worked in customer service myself it's easy to put out these mass announcements when you're not the one on the other end of the phone having to deal with customers. Now, obviously I booked when there was no discount so the 20% off offer would have just been a cherry on top for me, but come on Disney, this is basically false advertising. If you have several resorts that aren't close to being filled, only offer the discount at those places. Don't set your employees up for having to deal with upset customers because you made it look like you have a product that you don't have. The whole thing reminds me of when I was a kid and Toys R Us would come out with their black Friday adds- there was only one of an item, but 100 people in line, and the employees had to deal with the potential fallout.
Yes, go to this thread. https://www.disboards.com/threads/a...ook-now-september-1-december-24-2019.3713914/Anyone have luck with applying AP rates?
I have AP voucher not activated yet, so it won't let me search any AP rates online. So wondering if anyone called for it and what kind of rate?
Anyone have luck with applying AP rates?
I have AP voucher not activated yet, so it won't let me search any AP rates online. So wondering if anyone called for it and what kind of rate?
Similiar with my talk with a CM today. She said that not only was the offer that I had from earlier this year (Fun and Sun 15%) was better than the 10% currently offered, but that my resort didn't qualify for FD any more (despite it being offered in January), and that there was super limited availablity. She looked into the discounts for me and said because of the increase in ticket prices it would cost me more to use any of these discounts. It's got to be frustrating for them to have people wait on the phone for an hour plus and then be told "sorry you wasted your time". Obviously she kept appologizing, and I told her, it was no big deal, I already have the room I want and a discount, was just looking for a potentially better deal, but it must have been a rough morning for these poor CMs.
Just remember there are usually a limited # of rooms with any offer.I already have an existing reservation. The website wont let me revise my reservation online; I have to call in. We cannot figure out why it would theoretically let me book a brand new reservation and be $1200 cheaper than having the CM edit my current reservation to the new package details.
I called and could not get room discount in late October for BWI. I went online and did brand new reservation and just altered my dates by one day and I was able to book the Fall room offer. I would try online and alter the dates if you canSorry for the long post, don't know if anyone else has run into this today. I called in this morning and at 8:45am the message said that there was a 90 minute hold, I was taken off hold at 10:30am. I already had a reservation for Wilderness Lodge that I made a few months ago and was hoping to apply this morning's released 20% room only discount to it, we'll be there at the very end of Sept into the first week of Oct (no free dining for us). The cast member was so nice and I really felt bad for him, he was very frustrated on the call. He kept trying different things in the system, but no matter what he did the discount wouldn't work. He finally told me, which he probably shouldn't have done, that they get very upset because when Disney makes these announcements because it's for such a small number of rooms at each resort that it's really hard to even stand a chance sometimes at getting the discount. He then kindly offered to check to see what was available at other resorts, but honestly I'm happy where I am. I love going to Disney World, but having worked in customer service myself it's easy to put out these mass announcements when you're not the one on the other end of the phone having to deal with customers. Now, obviously I booked when there was no discount so the 20% off offer would have just been a cherry on top for me, but come on Disney, this is basically false advertising. If you have several resorts that aren't close to being filled, only offer the discount at those places. Don't set your employees up for having to deal with upset customers because you made it look like you have a product that you don't have. The whole thing reminds me of when I was a kid and Toys R Us would come out with their black Friday adds- there was only one of an item, but 100 people in line, and the employees had to deal with the potential fallout.
I would book a new one and cancel the old one. The deposit will be put back on the credit card you used. Thats what I would do.Opinion please? I tried modifying existing rack rate to the AP Fall rate. It says online to Modify my reservation I need to call. I am getting repeated busy signal. Would you book a brand new room with the discount and cancel the "old" res? Or would you keep trying to call and modify? I would consider making the new one, but only if the funds go back fairly quickly to my account. Just hate the possibility of my room not being available later with the AP discount just because of a busy signal on the phone.