I was navigating through a sea of people that were not in the line but overflowing past the ropes. The benefits of putting my son safely in a seat prior to the general public ensures a safe and happy trip for my family as well as the other passengers. You don't know what sets him off, I do and that is why we board early. It was not a normal situation, otherwise we would not have been blocked.
FWIW when I've traveled on any NON-Southwest airline, that IS the normal situation. People gather around and block others, even when they are in the last boarding group. Part of that is because it's SO hard to hear the announcements and the airlines that have a reader board don't always update it. But also it's just because people get anxious about getting onboard.
It might not have been your experience in the past, but it's possible the past experiences were different than what usually happens. Because I've never NOT seen a huge clog of people waiting to get onto an Alaska, United, etc flight. Only lines I've ever seen controlled by gate agents have been Southwest since they changed their way of boarding.
Maybe in the future you could ask the gate agents if you could stand right near them (like opposite the line from them, not behind their desk or anything), and they could signal you when it's time? That way you would be there in place, and anyone close enough to comment would see that the gate agent was summoning you?
doubtful. and it doesn't work after the fact, just like it doesn't work on puppies when you come home to the shredded slippers.
if the behavior is not addressed immediately, anything that comes along later( punishment, explanation. whatever) loses its' impact.
the parents SHOULD Have immediately made the child apologize for the comment/gesture. that would have made the OP happy, I am quite sure plus been a teachable moment that such things are unacceptable in polite society.
Having been a kid and knowing lots of kids, I just really disagree with this. Being forced to apologize right then gives a meaningless, thoughtless apology. The person hasn't been given time to think about things in any way. I'm sure it makes some people happy; I am not one of them.
With my son it's the long, meaningful discussions we have later, when we CAN have the long and meaningful discussion, that really means something to him.
ETA: the OP indicated that her child that it seems was being gestured about didn't notice the gesture, but a parent forcing an apology would have brought it to his attention. I'm not sure the OP wanted that.
Which makes it so hard. We have no idea if this little boy has some sort of invisible disability. I totally get the urge to respond to the child (or his parents), but you (general you) don't know the full details.
It's an interesting thought, that the 12 year old might have had something going on as well, and one sort of touched on early in the thread when someone was saying that the never know what their child would say...what if that was the situation happening in the other family? If it coincided with exhaustion, or came on the tails of another situation where they just couldn't handle it, that could have caused the lack of obvious action.
And, ultimately, it WAS a child. 12 isn't an adult. I have 3 younger brothers and at 12 I just never knew what was going to be said by any of them. They could be the sweetest, kindest kids one second, and the next second be utter jerks. As they got older they changed. 12 might look old, but it's most definitely not. 12 year olds are still children.