Alicenwonderment
DIS Veteran
- Joined
- Mar 21, 2011
To be fair, employees don't always give correct information. For example, just today I had to deal with the fallout from several fellow employees who gave wildly incorrect info to a customer. It was wrong information that completely contradicted written policy (policy that I KNOW these employees had been trained on). No idea why they would just go rogue.
On the other hand, the customer couldn't be blamed for following what they were told. How were they to know the employees were wrong?
The upshot of it is, the NEXT time that customer comes in and attempts to do the same thing, thinking "no worries...they told me it was all good", I'M the one that will have to deal with the shock and potential angry tantrum when I inform the customer that NOPE. They may NOT do that. And frankly, i don't care how much they protest...I follow policy.
So, in summation, don't expect to be able to park at a resort that isn't yours and head to the parks just because you lucked into some clueless or lazy or pixie-dust sprinkling or discretion-stretching CM's and did it last time. You now know what the written policy is. Be prepared.
This is why I always explained to guests when working at Fantasy Faire MK that the only name we were allowed to sew on the hats were their legal name. No nicknames because that becomes a slippery slope. People would come to us upset because they had been told something else by a cast member.