This has always been the policy, just as of January when we went, it was being enforced and I heard it being enforced at the Grand Floridian and Wilderness Lodge as well. Remember these are the tools bell services uses to do their job.Are luggage carts no longer available for guest use at Disney World Resorts? I checked into Kidani today and was told by two Bell Services employees that luggage carts are no longer available for guests to use to unload their vehicles. I was told only Bell Services could use the carts. Any one else experience this or is it specific to Kidani? I know we've always used the luggage carts and unloaded our own car.
Would you go to a repair shop and ask to use their tools instead of asking them to fix your car? Or go to a restaurant and ask to use their kitchen to cook your own personal food that you bought from the supermarket? No, these are the same thing as asking to use bell services carts.
Now there are some non Disney hotels that do indeed provide carts for their guests use, but many are going to this policy for various reasons, including potential liability issues if you were to accidentally hit someone with the cart for example.