GusGus16
Mouseketeer
- Joined
- Mar 1, 2018
I really don’t think I can handle the cancelling/product change calls. After going back and forth for probably over a year I decide to product change DH’s CSR to a Freedom. No reason for us both to have one blah blah blah. Since we both had today off I call. Figure no reason to wait as he will put zero spend on it as a CSR between now and the end of the year, we don’t have any travel planned to book that could use the credit, if we get another Freedom now and use this quarter it will be easily maxed out. We are just focusing on Amex for everything now other than Costco. Calling was actually not painful at all as it was on speaker and he got on and said “I’m here...just trying to cook dinner.” You know how Chase has that super annoying music? We were also not on hold long so that was kept at a minimum.
Maybe the customer service representative sensed our exasperation and just asked if he gave permission for me to handle it. No retention offer “it is a card that pays for itself.” Of course despite my certainty in cancelling I start to waffle. Then “the Freedom has foreign transaction fees.” I waffle some more. “You can’t get a sign up bonus on the Freedom now.” I about cave. I held strong though. Of course at the end she says “no you might have to pay your annual fee and then it should be refunded later.” If it hadn’t already been a done deal I probably would have totally said “never mind we will just keep it.” At any rate hoping I didn’t make a mistake!
Of course I just said all this to my sweet P2 and he is like “whatever tell me what to use” and I trust you as you no more about credit cards than anyone I know. His only caveat is he only wants one visa and one Amex. I can work with that for now...except when I get him an Amex personal gold that seems like such a keeper and replacement for the CSR and dining out he might need to have 3. We will deal with that later though...
Must be the night for cancellations, I finally called to cancel my SW premier...oh how I did not want to cancel it, but had to keep telling myself it is for the CP early next year...at least the phone call was not painful. Now to get a 50,000 point offer on my flight early next month.