calypso726
Escaping reality one Disney vacation at a time
- Joined
- Dec 11, 2006
I need some life advice!
So, as I think I mentioned, I reached out to a DVC owner here on the boards to secure a reservation at the Grand Californian for next year. We spoke by email a few times & I paid a 25% deposit with the understanding that the reservation would be made on May 25 for our April trip.
Recently we got some potentially scary news about my soon-to-be MIL's health. We don't know which way it's going to go yet & after discussing everything, we decided not to go the DVC route. If the worst happens, there is absolutely no way to cancel & the owner's points could end up going to waste along with our money, leaving all of us in the lurch. If all goes well, we can book a regular hotel room, ABD, or something else.
I let the owner know about the situation & she replied indicating that there was a 10% cancellation fee, which was not communicated to me at the time of the deposit. However, in this case, she would charge a rate of $150 instead.
I'm a little because nothing has been booked yet. These are not expiring points - they are actually points she indicated she would have to borrow from her next UY & that is one of the reasons we don't want to have her make the reservation.
Would you accept this $150 fee?
I paid through PayPal (the goods/services option, not the "send money to a friend" option). I did find her on the rental board. I reached out to her first, so she didn't break that rule.
Thank you. Hopefully it will be okay.
No contract (yet?) & no mention of a cancellation fee/charge of any kind.
If the reservation had been made & paid for then it would be our problem but I don't understand why she's imposing a fee before anything has been booked. I was wondering if anyone else saw or thought of something I didn't that would be a reason for the fee.
If she’d already borrowed the points in anticipation of making the reservation I can see why she might feel inclined to charge a fee. If she is at the end of her UY the borrowed points have to be used before the UY is out, even more so. Maybe she turned away others who wanted to rent her points because she expected to rent them to you since you reached out first. Who knows. None the less, if it was not communicated to you and you had not pulled the trigger and asked her to make a reservation she should be chalking it up as a hard lesson learned. I’d be asking why she felt justified on charging a fee since she hadn’t made a reservation for you and see what she says. Look at things from her point of view, ask her to look at things from your point of view, then, go from there depending on the answer.
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