mom2rtk
Invented the term "Characterpalooza"
- Joined
- Aug 23, 2008
That's funny. That will be us!I rope dropped it. DH was going to kill me. LOVE people mover.
That's funny. That will be us!I rope dropped it. DH was going to kill me. LOVE people mover.
I won’t write an email until we visit next week. I want to experience it myself before I write to them. They were very efficient when the post office decided to destroy our magic band box which made the luggage tags fall out somewhere. I called Disney and they said they can’t send new ones out, but I also emailed guest services and got a personal phone call and received luggage tags the next week. They will listen if you contact the right people.I love Space, hate the unloading part. I'm not a spring chicken anymore and it does take me a little longer to get out of it. I don't think enough though that would cause it to shut down for hours at time though!
I do think that as paying customers we do have a right to reasonable expectations, especially for the amount of money Disney charges. Yes things happen that are out of their control, but it is how they react to it that matters. Rides are a huge part of the Disney experience, they should be a priority to keep in top shape. I'm sorry, but I just don't think that we should give them a pass when it's a continuous problem just because we love Disney. The rides and attractions do endure a lot of use from the high crowds, but Disney is enjoying the money those crowds bring in.
Hour long FP lines? Rides down not just for hours, but the entire day? Disney is not holding up their end of the expectations.
ETA: In reading other threads and the discontentment of several posters who have just returned stating the "sour taste" that Disney has left them with, I wonder how many of them have let Disney know that with an email or letter. Does Disney have people who read forums like this? Are they paying attention?
It’s not that it’s “trendy” to complain. And, frankly, I find that so dismissive of ppl’s opinions esp those who don’t have the luxury to visit often.
I do think that as paying customers we do have a right to reasonable expectations, especially for the amount of money Disney charges. Yes things happen that are out of their control, but it is how they react to it that matters. Rides are a huge part of the Disney experience, they should be a priority to keep in top shape. I'm sorry, but I just don't think that we should give them a pass when it's a continuous problem just because we love Disney. The rides and attractions do endure a lot of use from the high crowds, but Disney is enjoying the money those crowds bring in.
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ETA: In reading other threads and the discontentment of several posters who have just returned stating the "sour taste" that Disney has left them with, I wonder how many of them have let Disney know that with an email or letter. Does Disney have people who read forums like this? Are they paying attention?
If we have a bad experience when we're there I doubt I'd write an email because what would it serve? I'd already be planning to take my money elsewhere, and maybe I'm cynical, but I don't think they would really care. Plenty of people are willing to pay $$$ for extras over the "baseline" park experience. Until it starts to affect their bottom line, they have no incentive to do things differently. I'm not trying to sound crabby, just pragmatic.
I won’t write an email until we visit next week. I want to experience it myself before I write to them. They were very efficient when the post office decided to destroy our magic band box which made the luggage tags fall out somewhere. I called Disney and they said they can’t send new ones out, but I also emailed guest services and got a personal phone call and received magic bands the next week. They will listen if you contact the right people.
Yes! I don't expect an amazing customer experience at WalMart or Dollar General because I know that's how they keep costs low. If I go into Saks, I have different expectations. Disney has never been cheap, but at least you could always say that they provided great customer service and tried to make the guest experience magical. That seems to be slipping now in a number of areas, from rides, to CM interactions, to resort housekeeping, and so on.
If we have a bad experience when we're there I doubt I'd write an email because what would it serve? I'd already be planning to take my money elsewhere, and maybe I'm cynical, but I don't think they would really care. Plenty of people are willing to pay $$$ for extras over the "baseline" park experience. Until it starts to affect their bottom line, they have no incentive to do things differently. I'm not trying to sound crabby, just pragmatic.
My cousin, her husband and 2 year old are there now. They have encountered some problems over the past week and their Disney trip has been challenging. They have been late to 4 of their dining reservations due to buses not coming for over 45 min; rides broken down; and their son’s hat falling off during the Triceratops ride and being told they would have to come back at park closing to claim it at lost and found. Finally, her husband went and nicely voiced his concerns about some of their experiences and lack of that Disney magic feeling. They were given 4 Minnie Van Service 1 way rides from French Quarter; $50 Disney gift card for a new hat and lastly, 6 fast passes that can be used for anything other than Frozen, Toy Story and Pandora rides. He said the manager was very understanding and willing to try to make up for some of their bad experiences. I think it comes down to the Disney cast member that you are dealing with and whether or not they care enough to either fix the problem or do something so the guest feels like they matter, even a little bit.Not cynical at all, I was actually thinking the same thing. Is Disney going to say, "oh! We are SO sorry you were disappointed, here is a FREE visit on us!"
I mean.. does that happen? I'm genuinely curious how they handle complaints when rides are shut down all day. Do they discount or refund or do anything at all?
If we have a bad experience when we're there I doubt I'd write an email because what would it serve? I'd already be planning to take my money elsewhere, and maybe I'm cynical, but I don't think they would really care. Plenty of people are willing to pay $$$ for extras over the "baseline" park experience. Until it starts to affect their bottom line, they have no incentive to do things differently. I'm not trying to sound crabby, just pragmatic.
Not cynical at all, I was actually thinking the same thing. Is Disney going to say, "oh! We are SO sorry you were disappointed, here is a FREE visit on us!"
I mean.. does that happen? I'm genuinely curious how they handle complaints when rides are shut down all day. Do they discount or refund or do anything at all?
We saw some kind of minor issue with the carousel last week. It was just a few minutes, not sure if it even counted as "down", and we couldn't tell from where we were standing if it was a mechanical issue or if there was some kind of people problem (someone refusing to sit safely or a sick kid or...who knows, right?). It just sat for 2-3 times longer than normal between runs, with people on it waiting for it to start, and then it was back to normal.I've just been watching it all day. The Carousel is also down now, which I don't think I've ever seen before!
Also, good thing there's no DAH tonight...
Not cynical at all, I was actually thinking the same thing. Is Disney going to say, "oh! We are SO sorry you were disappointed, here is a FREE visit on us!"
I mean.. does that happen? I'm genuinely curious how they handle complaints when rides are shut down all day. Do they discount or refund or do anything at all?
That’s an amazing thing to have happen! I honestly do think they care but like some have said you have to be in contact with the right people and usually it needs to be someone higher up. It’s not like I’m going to voice my frustration to a cm who can’t do anything about it anyway.Spent 3 days at Disneyland during grad nights in May 2013. After the fireworks there was a genuinely scary and dangerous time where the crowd was out of control. Cast members were shoved etc. I wrote a very detailed letter to Disney about it citing the cast member’s names and how well they did but that management needs to support them if they’re going to let the parks get that crowded. They called me, listened, learned we were going back to Disney anyways a few months later (were dvc) and they ended up giving us 4 day WDW hopper tickets for our next trip. They did care.
Spent 3 days at Disneyland during grad nights in May 2013. After the fireworks there was a genuinely scary and dangerous time where the crowd was out of control. Cast members were shoved etc. I wrote a very detailed letter to Disney about it citing the cast member’s names and how well they did but that management needs to support them if they’re going to let the parks get that crowded. They called me, listened, learned we were going back to Disney anyways a few months later (were dvc) and they ended up giving us 4 day WDW hopper tickets for our next trip. They did care.
My cousin, her husband and 2 year old are there now. They have encountered some problems over the past week and their Disney trip has been challenging. They have been late to 4 of their dining reservations due to buses not coming for over 45 min; rides broken down; and their son’s hat falling off during the Triceratops ride and being told they would have to come back at park closing to claim it at lost and found. Finally, her husband went and nicely voiced his concerns about some of their experiences and lack of that Disney magic feeling. They were given 4 Minnie Van Service 1 way rides from French Quarter; $50 Disney gift card for a new hat and lastly, 6 fast passes that can be used for anything other than Frozen, Toy Story and Pandora rides. He said the manager was very understanding and willing to try to make up for some of their bad experiences. I think it comes down to the Disney cast member that you are dealing with and whether or not they care enough to either fix the problem or do something so the guest feels like they matter, even a little bit.
Yes, and heaven forbid they shut it down for refurb. Oh, the horrors and injustices!!!
Look, none of us here have any idea why they're down. Could be mechanical, could be moronic guests, could be random luck. But seems we sure want to jump to conclusions and say "See, it's cost cutting". How do you know?? You can say I'm defending, great. I'm simply saying I...or any of us...really have no clue why they're down. There are plenty of possible explanations, of which we don't know that any are right or wrong. We've spent 35+ days in WDW over the past 9 months and have experienced very few ride closures, definitely nothing more than we've seen in years past. The only exception to that seemed to be PeopleMover, which we noticed was down a lot...but then again even that stopped this past Christmas trip as we never saw it down. Is it random luck? Were they not cost cutting on the days we were there? Who knows??
I agree. I've been planning our trip since August and we leave next week. If we run into these same problems, I will definitely contact Disney. All that planning for nothing? One or two rides down, okay that happens. But this many? Not acceptable.If our trip in May includes the issues that have been discussed recently on the forum, I will be voicing my concerns. Not for any sort of compensation, but that is so they know it's not ok. They may not care, it may not make a difference, but it will at least be better than the restrictive survey they send once you get home. And on the off chance they do care-if they hear from enough unsatisfied guests, who knows what might change.
When are you getting there? We leave Tuesday.I agree. I've been planning our trip since August and we leave next week. If we run into these same problems, I will definitely contact Disney. All that planning for nothing? One or two rides down, okay that happens. But this many? Not acceptable.
Not that you asked me, but we also arrive Tuesday In the parks Wed-Sat.When are you getting there? We leave Tuesday.