It's not an 'exception', it's policy. Any One who wants to show ID instead can and it can be verified by any CM at the entrance. I'd say it appears that this CM needs retraining because all they have to do is match the name on the ticket to the photo ID and then scan the ticket. They are not making any exceptions. They are following their policy!
You are taking the word 'exceptions' in a way I did not intend it when I wrote it.
I meant it as not following the process that the majority of guests are following.
In the case of tickets, exceptions included things like cards which would not scan (this happened to my DH one time), anyone who tried a finger scan and was not able to make it work after a few attempts, people who are unable to do the finger scan for whatever reason, any time a ticket is scanned without a finger scan associated with it, etc.
We DID know that we could have shown ID instead for DD and I did have her ID with us. DD understood and wanted to do the finger scan like the rest of us. But she needed help to do so.
There were 2 issues I wanted to make people aware of when I posted:
1) CMs are likely to suggest someone else in the group scan for someone who is unable to do a finger scan because of a disability. I think the CMs were trying to be helpful when they suggested that.
2) If someone else does the finger scan, that is the one that will be 'attached' to that ticket and if the person with a disability enters the park at a different time, with a different person, the finger scan won't match. That will cause lots of problems for the guests.
We did explain this to each CM who suggested one of us do the finger scan for DD. THat is a point they need re-education on.
The CMs at the RFID readers have nothing (at least as far as I know) that lets them overide the system. So, if the card doesn't work or no finger scan is completed, they need to send the guest to a CM with an iPod touch, who is able to do more.
It seemed that they did not have enough CMs with iPod touches to handle the guests who needed them. That may be why CMs are telling guests a finger scan is needed for each ticket scanned.
I don't think WDW really realized how many people were bypassing use of the old finger scanners. The new finger scanners are more accessible than the old ones were, but I think they assumed just making them easier to get to would make them accessible to everyone.
They are more accessible to my DD than the older ones, just because she can get closer, but getting closer doesn't equal accessible to every guest.