bryanb
DIS Veteran
- Joined
- Sep 10, 2013
Just leaving WDW today! I ultimately decided to upgrade my Undercover Tourist ticket to a Premier Passport, which can only be done at guest services and can't be done through the My Disney Experience app. I might have had some bad luck, because three different cast members didn't know about price bridging. The supervisor even came to the window and told me it was only possible to calculate the upgrade price based on the value of my ticket in her computer.
I then showed them the app, which displayed a higher value for my existing ticket. The supervisor frowned when she saw this, and said there was no way the system would give me that value, but suggested that I go ahead and upgrade in the app, and then they would be able to charge me the difference between the Platinum Plus and the Premier. As @MBradley12 shared, the in-app upgrade was extremely quick and took only a few seconds. Immediately after doing this, the rest of the transaction went very smoothly. They did ask for my band back one last time at the end, so they could re-link my MDE to the the new AP.
(By the way, there is no tax disadvantage to buying the Platinum Plus Pass first -- and then upgrading to the Premier Passport. During the upgrade process, any excess Florida sales tax you paid is refunded back.)
I then showed them the app, which displayed a higher value for my existing ticket. The supervisor frowned when she saw this, and said there was no way the system would give me that value, but suggested that I go ahead and upgrade in the app, and then they would be able to charge me the difference between the Platinum Plus and the Premier. As @MBradley12 shared, the in-app upgrade was extremely quick and took only a few seconds. Immediately after doing this, the rest of the transaction went very smoothly. They did ask for my band back one last time at the end, so they could re-link my MDE to the the new AP.
(By the way, there is no tax disadvantage to buying the Platinum Plus Pass first -- and then upgrading to the Premier Passport. During the upgrade process, any excess Florida sales tax you paid is refunded back.)