- May 4, 2004
Where did you get that RCFR had no clue on how to rescue people? That is the most asinine statement I have heard in a long time.The biggest issue was people got stuck for over 3 hours and they couldn't get rescued in a reasonable of time and Disney and their emergency services had no clue either how to rescue the people either.
Reedy Creek had prior planned rescue scenario's and trained on them. They have the equipment, they have the training, they have the mutual aid agreements in place for additional resources. (The complaint about lack of firefighter resources was a union ploy as part of a contract battle). No fire rescue entity will ever staff for a total mass transit evacuation, it's not practical to have 100's of resources sitting around just in case. The issue was something that got overlooked in the initial planning stages, the fact that at night, they had difficulty finding a single gondola. I'll guarantee that this was something no one thought of because it hasn't happened in other systems, where I'm sure the base plans came from. This was a unique situation and that situation was the cause of the lengthy delays in getting guests off the system. Emergency crews could not identify the exact gondola of the guest having the medical emergency. That's what took the time. While emergency crews were trying to rescue that guest, maintenance personnel could not work to clear the line. That was for the safety of the first responders. It took the crews several attempts to find the correct gondola. Unfortunately, that all takes time. The fix is to mark the gondola cars in a way that crews can ID them from the ground in low light conditions.
Sorry, it happens every day in emergency planning. Plans get changed when a real life situation occurs that the planners didn't account for. I will guarantee that Disney's plans have been changed to reflect this, the training to implement those plans have been occurring. Not sure what the car ID solution will be but there will be a way to ID an individual car from the ground.
Communications between cast and emergency crews need to be improved, communications between cast and guests need to be improved, between Disney and the media need to be improved and if the communications in the cabins is sub par, Doppelmayr needs to fix that under warranty.