Just wanted to share my experiences with my online grocery orders. I have done 2 so far.
1. PC Express Superstore - 8-9am timeslot. Parked at 8 am and called the number. No answer on the phone. Kept redialing, luckily my phone was fully charged. One other car was there before me. By the time someone answered, my battery was down to about half, that’s how many times I redialed in the 45 minutes until someone picked up the phone. So for 45 minutes, myself and 5 other customers sat in our vehicles waiting for someone to pick up the phone and bring out our orders. Not impressed. To make things worse my two 4L bags of milk were out of stock so I headed to Shoppers right after to buy milk. As I was putting the milk in my trunk, I noticed Superstore left out my Tropicana juices, so I called them up, they said they were still in their fridge and that I could drive back. Did I mention not being impressed, but I drove back to get them. When I finally got home and took out my groceries, turns out the whole chicken was missing, but I was still charged...
2. Walmart - 10-11am timeslot (first available timeslot every day). Got to parking area at 10, noticed no other cars parked in the available 6 spots. I was happy, thinking this was easy. I called the number, it said due to technical difficulties I needed to go into customer service to pick up my order. Like what? This is the reason I was doing a pickup so I didn’t have to go in!! I didn’t bring any masks with me, so I drove past the entrance (noticed a big lineup) and decided to go back home to get a mask and also print out my order pickup confirmation so I wouldn’t have to take out my phone. Returned back, it was close to 10:45 at this point and showed the guard at the entrance my printout cause I was not about to join the massive lineup and he agreed to let me in. Went to customer service to tell them I was here to pick up my order and they said I shouldn’t be there, I need to go park my car in the special area. Like I didn’t know that. It seemed like I was the first customer to do grocery pick up that morning. Apparently their pickup area phone lines were down. Gave them my printout. Went out again to move my car to the pickup area and there were others parked there waiting now. Soon someone came out with my order, he apologized and said he was just helping this dept today. He went to the other cars after to get their names. Lucky for them I went in to raise the issue or they would have to go inside the store also.
Based on my experience, I determined that choosing the first time slot of the day is not the best since the stores may be short staffed, etc first thing in the morning. Also check your groceries to make sure it is complete. Really missing the good ol’ days of grocery shopping and price matching....not to mention the sanitizing process before the groceries get put away...ugh
