dkostel
DIS Veteran
- Joined
- Jul 23, 2002
I got a text from Southwest at 12:30 AM saying that they were refunding my early bird booking. When I called this AM to see what that was all about the rep said I had double booked and that they are now automatically cancelling and refunding duplicate bookings. What really happened was that I booked a different flight for the same day and was going to move the original flight to another day (I was able to use points for the new one, as I just had enough). When I went to move the original flight I got the message that I had to call to change the flight and I didn't have time just then. So apparently if you book two flight on the same day/same route they will cancel the original one automatically, refunding it and the early bird if you paid for it.
The rep I talked to was a bit rude saying that their planes were flying half empty because of people double booking and canceling at the last minute. The only reason I didn't cancel the original flight is because you used to not get refunded for early bird and I didn't want to lose $15.
Maybe this is old news, but she said it was a brand new policy.
The rep I talked to was a bit rude saying that their planes were flying half empty because of people double booking and canceling at the last minute. The only reason I didn't cancel the original flight is because you used to not get refunded for early bird and I didn't want to lose $15.
Maybe this is old news, but she said it was a brand new policy.