New pamphlet handed out yesterday...3/3/2012

I was very upset reading about this pamphlet. It really bothers me that an entire group of people - who are historically marginalized as it is - are being singled out because of a few inconsiderate people. Are some people on scooters or in chairs driving dangerously? Sure. Does that mean EVERYONE in chairs will be? Absolutely not.

If their logic is to instruct chair users how to intermingle with walking people effectively because some chair users have caused problems, then it's only fair to have a second brochure for walking people explaining how to be kind to those in chairs. Many of us can attest to MANY examples of walking people mistreating us in one way or another.

To me this is just like saying all teenagers are on drugs, intercity kids are in gangs, etc. Stereotyping is a slippery slope and often DEAD WRONG. Those of us with disabilities often encounter stereotypes and judgement. It's just sad to me to hear about it on an institutional level at Disney.

I hope they discontinue this practice soon.
 
ANYTHING with wheels can hurt your ankles - battery propelled or manual. People DO need to be CAREFUL. A gentle reminder doesn't hurt.

I would be offended if they didn't allow my ECV at all. I wouldn't be able to tour the parks without it. :goodvibes
 
I was very upset reading about this pamphlet. It really bothers me that an entire group of people - who are historically marginalized as it is - are being singled out because of a few inconsiderate people. Are some people on scooters or in chairs driving dangerously? Sure. Does that mean EVERYONE in chairs will be? Absolutely not.

If their logic is to instruct chair users how to intermingle with walking people effectively because some chair users have caused problems, then it's only fair to have a second brochure for walking people explaining how to be kind to those in chairs. Many of us can attest to MANY examples of walking people mistreating us in one way or another.

To me this is just like saying all teenagers are on drugs, intercity kids are in gangs, etc. Stereotyping is a slippery slope and often DEAD WRONG. Those of us with disabilities often encounter stereotypes and judgement. It's just sad to me to hear about it on an institutional level at Disney.

I hope they discontinue this practice soon.
I agree with both of your main points -
If they are giving out pamphlets for guests with wheelchairs/ECVs, they should also be giving them out to ALL guests.

Your logic about stereotyping is right on. Just because a few people act in ways that are negligent or reckless does not mean all guests should be treated as I'd they will be.
Again, if all guests coming into the park got a pamphlet about treating other guests with courtesy - no problem.
If certain guests are being singled out - not good.
 
I do wish they would stop people that rent mostly from Walker that let kids ride in their laps and drive the scooters. The craziest thing I saw was an older man in a rented scooter from Walker with a little boy around 3 riding on his shoulders. All I could think of was I hope that little boy doesn't fall and end up with a closed head injury or die.
 
I am conflicted about this. I hate to have any group singled out because of a disability, but my husband (6'7", 230 pounds) was knocked to the ground by an ecv. We were standing on line, not moving, and the man behind us rammed right into DH who happened to have his cane because his back was acting up. The man apologized but admitted he had no clue how to operate the ecv to the point that he didn't realize it had more than one speed (fast). Thankfully DD who was 16 months at the time was in front of me so she didn't get hit, but she could have just have easily been standing with dh. As it was we lost a day because after DH's back was just too bad to continue.

So like any motorized vehicle in an untrained hand an ecv can cause serious damage to a person and people should be aware whether driving one or walking around one.
 
I was very upset reading about this pamphlet. It really bothers me that an entire group of people - who are historically marginalized as it is - are being singled out because of a few inconsiderate people. Are some people on scooters or in chairs driving dangerously? Sure. Does that mean EVERYONE in chairs will be? Absolutely not.

If their logic is to instruct chair users how to intermingle with walking people effectively because some chair users have caused problems, then it's only fair to have a second brochure for walking people explaining how to be kind to those in chairs. Many of us can attest to MANY examples of walking people mistreating us in one way or another.

To me this is just like saying all teenagers are on drugs, intercity kids are in gangs, etc. Stereotyping is a slippery slope and often DEAD WRONG. Those of us with disabilities often encounter stereotypes and judgement. It's just sad to me to hear about it on an institutional level at Disney.

I hope they discontinue this practice soon.

This post is right on the mark. My husband uses an ECV and is very cautious; any near misses have been the result of walkers either crossing right in front of the scooter or walking into the side of the scooter. Yep..he's actually had people walk right into him like he wasn't visible.
 
I've had people walk into me as well. And then look at me like I did something wrong!! Even when I wasn't moving, and my chair was turned OFF. There are bad apples out there, and the companies who rent ECV's, even WDW, should have some kind of training, not just "here's your keys, have a magical day" Cause that's what they do. All of the rental companies. When my mom comes with us, she has to get a WDW ECV, and that's what they do for her. We were entering Epcot in a low entrance time, about 3pm, so there weren't too many people entering. As I did say, my son and DH used different turnstiles, and didn't get one. My dh grabbed mine as I was putting the tickets away, cause it was something new!! But, I agree, they should be giving them out to everyone. Even the stroller people. My son has been hit in the ankles more times than I can count. I always thought of Disney as being the best in the business in treating people with disabilities, but this situation has me thinking differently. The CM at GS did nothing....NOTHING!! she said the supervisor was busy, and clearly didn't know what we were trying to complain about. Lots of people in there were trying to make their dinner ressies, so it was busy at the time. Anyways, I'm gonna draft up a letter, and email it to Disney, see what they say about it all. I go thru the turnstiles enough to really get bothered if they single me out every time.
 


I've had people walk into me as well. And then look at me like I did something wrong!! Even when I wasn't moving, and my chair was turned OFF. There are bad apples out there, and the companies who rent ECV's, even WDW, should have some kind of training, not just "here's your keys, have a magical day" Cause that's what they do. All of the rental companies. When my mom comes with us, she has to get a WDW ECV, and that's what they do for her. We were entering Epcot in a low entrance time, about 3pm, so there weren't too many people entering. As I did say, my son and DH used different turnstiles, and didn't get one. My dh grabbed mine as I was putting the tickets away, cause it was something new!! But, I agree, they should be giving them out to everyone. Even the stroller people. My son has been hit in the ankles more times than I can count. I always thought of Disney as being the best in the business in treating people with disabilities, but this situation has me thinking differently. The CM at GS did nothing....NOTHING!! she said the supervisor was busy, and clearly didn't know what we were trying to complain about. Lots of people in there were trying to make their dinner ressies, so it was busy at the time. Anyways, I'm gonna draft up a letter, and email it to Disney, see what they say about it all. I go thru the turnstiles enough to really get bothered if they single me out every time.

Next they will have their security cms checking speed of the ecv going down main street usa. If they go above 5 mph then they pull them over and escort them out of the park.

sorry this happen if they going to hand them out then they should give every guest one and stand behind them. Not have the manager not come out to talk to you is wrong they could of got someone they have more then one manager. or at least say their busy know but we will tell them and you can come back later and they will talk to you but just say busy just means they don't want to deal with it.
 
I don't think I'll be offended when they hand me the pamphlet - as long as they are handing them to everyone else who is on an ECV or power chair.

I was the victim of an ECV accident at Pop. A lady smashed into my ankle at the drink counter. I was using a walker, making it obvious to others to please be careful. She ran her ECV directly into my ankle.

The woman popped off of her ECV - filled six cups with soda & juice - carried them to her family - came back for the ECV she did NOT need - ignored me the entire time and never apologized. We spoke different languages, but "I'm sorry" isn't hard.

I didn't report this at the time because I didn't want to make a fuss over nothing. FIVE surgeries later, two of them fusions, I am able to use my ankle somewhat. I can't believe what I went through because someone was careless on an ECV.

My guess is something like this might have happened. A word of caution never hurt anyone.

And - just for the record - I now use an ECV due to an advanced spinal disease. I don't mind being handed the pamphlet.

Sorry but you have no clue if she needs an ECV or not I get off of mine when ever I can. I have the ability to walk short distances but need an ECV
 
A speed limit would probably be a good idea, especially with so many inexperienced drivers renting them for the parks. A motorized vehicle can seriously injure someone, in such a crowded place it is prudent to go slowly.
 
I agree with both of your main points -
If they are giving out pamphlets for guests with wheelchairs/ECVs, they should also be giving them out to ALL guests.

Your logic about stereotyping is right on. Just because a few people act in ways that are negligent or reckless does not mean all guests should be treated as I'd they will be.
Again, if all guests coming into the park got a pamphlet about treating other guests with courtesy - no problem.
If certain guests are being singled out - not good.



All this fuss seems this is a bit over the top.(and please dont tell me I dont understand becuase I helped my Mom for years with her wheelchair and then EVC, cuase she would say anything that makes things safer is fine by her!) All that has been done here is offering a pamphlet to people operating a *motorized vehicle* in a crowded public place.

This is becuase SOME of the people operating the *motorized vehicles* are not trained or expreinced in used the *motorized vehicles*.

No one is saying you cannot use the EVC or restricting where you can use it as most of the folks using them need them, and have every right to use them.

Where is it well known that the ECV accidents are caused by both walking people and the operators of the EVCs. Since some are not exprienced or trained, I don't see the issue with simply handling out a hamphlet...if you already know the safe and correct way to operate the EVC...then throw the thing away,end of story. But a little education on the behalf of the people operating a motorized velicle may prevent accidents.

We could just open a really big can of worms and reqiure a license to operate a EVC!, not what I would think is a good alturnative.


JMHO

AKK
 
All this fuss seems this is a bit over the top.(and please dont tell me I dont understand becuase I helped my Mom for years with her wheelchair and then EVC, cuase she would say anything that makes things safer is fine by her!) All that has been done here is offering a pamphlet to people operating a *motorized vehicle* in a crowded public place.

This is becuase SOME of the people operating the *motorized vehicles* are not trained or expreinced in used the *motorized vehicles*.

No one is saying you cannot use the EVC or restricting where you can use it as most of the folks using them need them, and have every right to use them.

Where is it well known that the ECV accidents are caused by both walking people and the operators of the EVCs. Since some are not exprienced or trained, I don't see the issue with simply handling out a hamphlet...if you already know the safe and correct way to operate the EVC...then throw the thing away,end of story. But a little education on the behalf of the people operating a motorized velicle may prevent accidents.

We could just open a really big can of worms and reqiure a license to operate a EVC!, not what I would think is a good alturnative.


JMHO

AKK
I don't deny or have problems with saying that there are safety issues, just with the way that the pamphlet was handed out. It is 'window dressing' to be able to say 'see, we are doing something', but it's really doing absolutely nothing.

I think a pamphlet like that SHOULD be handed out when people rent a park rental ECV, along with some diagrams that show helpful things like how to adjust the speed, how to turn the seat, how to put it in and out of freewheel for pushing. As I mentioned before, DH and I have shown many people over the years how to adjust from Rabbit to Turtle.

Handing a pamphlet out to only ECV/wheelchair users as they come in is only addressing a tiny part of the problem, and not addressing it in an effective way.
There needs to be a general manners/behavior pamphlet for all guests, not just a tiny subset that people are mad about.
Many of the safety issues are caused by people OTHER than the user of the wheelchair or ECV. Those people need instructions on how to behave around ECVs and wheelchairs to avoid putting themselves or the users in danger.
People using strollers don't usually hurt others badly, but I have had my heels skinned badly more than once by someone who hit me repeatedly with their stroller. But, there would be a general outcry if they handed out a similar pamphlet, aimed only at stroller users.

I know each time there is a thread about ECVs on the Theme Parks Board, MANY people have misconceptions about how ECVs work and DO need some instruction.
They think someone using one can step on the brakes to make it stop; they don't understand about following distance and don't understand that a device like that needs space in front of them to make a turn (actually a 5 foot diameter circle!). People see a space in line in front of a wheelchair or ECV and fill it in, not realizing that they have gotten into the 'safety zone'.

I also think many of the off-site companies are negligent in the way they rent out ECVs (YES, I am using that word). You call and arrange for one, it is delivered to Bell Services before you arrive, you get it from Bell Services.
No instructions, no making sure the person knows how to use it safely if they have never used one before.
No making sure that the person actually read the rental agreement where it says the renter will not allow children to drive it and no passengers - only one person (the driver) on the ECV. There was even one company that In the past encouraged people renting their ECVs to let their children/grandchildren hop on to ride.

I've also seen people driving who should not be - if Grandma is blind or has Alzheimer's and she's not trusted to drive a car, she should not be driving an ECV. Same, someone who is on pain medication that is making them 'loopy' - if you would not drive a car that way, you should not be driving an ECV either.

Disney does have policies to deal with these things, but if no one enforces them, a policy is only worth the paper it is written on.
I've seen WDW staff stop people many times and tell them to stop what they are doing:
- someone speeding
- someone holding a child on their lap who almost ran into something
- someone who was actually letting their child sit on their lap and drive the ECV
- and a man (Grandpa type) who was actually driving with a child on his lap and purposely running into a woman (? Grandma) repeatedly from the back for the child's amusement

All those people were:
- behaving in dangerous ways that are covered/prohibited by Disney policy
- warned by a CM
- stopped doing what they were warned about, but then went back to doing it once the CM was out of view

Those are the types of people causing most of the problems (those who don't feel the rules apply to them). A pamphlet is not going to help (heck, even a personal interaction telling exactly what they need to stop doing didn't stop them). What they need is some kind of a 'ticket' system where those guests get a warning and the next person who stops them has access to that information, so they can do something more about it.
 
I don't deny or have problems with saying that there are safety issues, just with the way that the pamphlet was handed out. It is 'window dressing' to be able to say 'see, we are doing something', but it's really doing absolutely nothing.

I think a pamphlet like that SHOULD be handed out when people rent a park rental ECV, along with some diagrams that show helpful things like how to adjust the speed, how to turn the seat, how to put it in and out of freewheel for pushing. As I mentioned before, DH and I have shown many people over the years how to adjust from Rabbit to Turtle. Handing a pamphlet out to only ECV/wheelchair users as they come in is only addressing a tiny part of the problem, and not addressing it in an effective way.
There needs to be a general manners/behavior pamphlet for all guests, not just a tiny subset that people are mad about.
Many of the safety issues are caused by people OTHER than the user of the wheelchair or ECV. Those people need instructions on how to behave around ECVs and wheelchairs to avoid putting themselves or the users in danger.
People using strollers don't usually hurt others badly, but I have had my heels skinned badly more than once by someone who hit me repeatedly with their stroller. But, there would be a general outcry if they handed out a similar pamphlet, aimed only at stroller users.

I know each time there is a thread about ECVs on the Theme Parks Board, MANY people have misconceptions about how ECVs work and DO need some instruction.
They think someone using one can step on the brakes to make it stop; they don't understand about following distance and don't understand that a device like that needs space in front of them to make a turn (actually a 5 foot diameter circle!). People see a space in line in front of a wheelchair or ECV and fill it in, not realizing that they have gotten into the 'safety zone'.

I also think many of the off-site companies are negligent in the way they rent out ECVs (YES, I am using that word). You call and arrange for one, it is delivered to Bell Services before you arrive, you get it from Bell Services.
No instructions, no making sure the person knows how to use it safely if they have never used one before.
No making sure that the person actually read the rental agreement where it says the renter will not allow children to drive it and no passengers - only one person (the driver) on the ECV. There was even one company that In the past encouraged people renting their ECVs to let their children/grandchildren hop on to ride.

I've also seen people driving who should not be - if Grandma is blind or has Alzheimer's and she's not trusted to drive a car, she should not be driving an ECV. Same, someone who is on pain medication that is making them 'loopy' - if you would not drive a car that way, you should not be driving an ECV either.

Disney does have policies to deal with these things, but if no one enforces them, a policy is only worth the paper it is written on.
I've seen WDW staff stop people many times and tell them to stop what they are doing:
- someone speeding
- someone holding a child on their lap who almost ran into something
- someone who was actually letting their child sit on their lap and drive the ECV
- and a man (Grandpa type) who was actually driving with a child on his lap and purposely running into a woman (? Grandma) repeatedly from the back for the child's amusement

All those people were:
- behaving in dangerous ways that are covered/prohibited by Disney policy
- warned by a CM
- stopped doing what they were warned about, but then went back to doing it once the CM was out of view

Those are the types of people causing most of the problems (those who don't feel the rules apply to them). A pamphlet is not going to help (heck, even a personal interaction telling exactly what they need to stop doing didn't stop them). What they need is some kind of a 'ticket' system where those guests get a warning and the next person who stops them has access to that information, so they can do something more about it.



Sue I have alot of respect for you, your opinion and the way you present facts!

I totally agree with the idea of giving the pamphlets to those renting! and not every EVC user!

as to others, strollers, and walkers......well the truth is simple........*You can't fix stupid*, no pamphlet will help them


AKK
 
The truth is, a pamphlet isn't going to make the bad scooter drivers drive better. I don't know what the answer is but apparently Disney is trying to find one and it's going to be hard to do that without offending someone. The number of scooters in use at WDW by people who aren't familiar with scooters has skyrocketed and, like it or not, it IS becoming a safety issue. Strollers can give you a nasty ankle bruise but a scooter is basically a small motor vehicle weighing 300-plus pounds.

Speaking as someone who has several loved ones who use scooters, I'm sensitive about this issue. But after my son was slammed to the ground by a scooter (he was standing still right by me when a first-time scooter driver came around the corner and hit him) I'm feeling like something needs to be done--even if it's just a brief voluntary skills and etiquette class--to help the first-time drivers become familiar with their ECV.

ETA Sue, I didn't see your latest post. I agree 100% with what you wrote. I think instructions for renters and also some guidance for pedestrians (maybe a note in the park maps about giving scooters some space?) could really help.
 
Let me preface this by saying that ECVs make the whole world more accessible to everyone. I've seen people who never could have done WDW before enjoying themselves, alone, or with their families and, as the mom of a child who uses a lot of other technology to make his life better, I think that it's wonderful that lots of people benefit so greatly to so many amazing devices we have at our disposal. This is not a bashing of ECV users.


But a small 2 cents from someone who HAS been bumped from behind while at a quick service line by an ECV with a driver who admitted to me that she had never driven one before that very day:

I would say that if you're already operating the ECV carefully then you should actually be thanking Disney for doing something about all the people who don't. THEY are the ones who are tainting the perception of ECV users. Just a quick read on the theme park boards and you all know what that perception is. It's not pretty. I don't have to tell you all that.

The folks here, reading this board, are NOT the people who need the pamphlet. We all could talk about the fairness of this till we're blue in the face (and it's probably not fair, at all) but the people who need to see those pamphlets are not here. And there are lots of people who need to see those pamphlets (walkers as well...for sure, stroller pushers too) But because of the very nature of the ease of rental and the fact that ECVs have opened the world to so many people, there are people who really really NEED to see those warnings.

I don't get offended when I walk into a restroom and see signs that say "dispose of sharps properly". I know that I do it already, but I do know that there are PLENTY of people who do not. PLENTY. Does it bother me that there is a big honking sign telling me what to do about my child's disease? not really. I don't take it as an automatic assumption that "I" will be doing something wrong. I do know that if people start dumping their test strips and syringes all over the park that it will look bad for all of us so I'm happy that places have these gentle reminders for the ignorant.

That said..a normal walking speed in Disney is probably only 2.5-3 mph, maybe 4 if you're trying to get somewhere quickly? ECVs can go WAY faster than that. Perhaps there should be a limit on speed?
 
My ECV will do up to 4½ MPH. I have seen some that will do 5.0. The Disney rentals do only 2.0. I have been yelled at by some Guests to slow down. I will only speed when I am sure the way is clear and safe; and I am looking at the road ahead of me and people near the driving path and not looking at the scenery. And, of course, I am not using a rental and do know how to make an emergency stop (by flipping the drive lever into reverse and straining the motor).
 
I don't get offended when I walk into a restroom and see signs that say "dispose of sharps properly". I know that I do it already, but I do know that there are PLENTY of people who do not. PLENTY. Does it bother me that there is a big honking sign telling me what to do about my child's disease? not really. I don't take it as an automatic assumption that "I" will be doing something wrong. I do know that if people start dumping their test strips and syringes all over the park that it will look bad for all of us so I'm happy that places have these gentle reminders for the ignorant.

That said..a normal walking speed in Disney is probably only 2.5-3 mph, maybe 4 if you're trying to get somewhere quickly? ECVs can go WAY faster than that. Perhaps there should be a limit on speed?
I would not have a problem with some signs with safety and courtesy for all guests.
Signs are not the same as individually handing out pamphlets to only guests in a certain category. If the security people doing bag checks were handing out pamphlets on sharps safety with 'here you need this' when they noticed insulin, syringes, etc. that would be a similar situation to handing out pamphlets on ECV safety to guests just because they are using a mobility device.

Who knows, this may have been a limited trial, a prelude to enforcing speed, passengers and reckless driving. I do think it is fair game to talk about.
 
The one place that does have a marked walkway for guests with mobility devices is the entrance/exit to The Land.
And who is in it most of the time?

Guests walking 2 and 3 abreast who often will not move out of the way for a guest using a mobility device to share the path.


OMG I thought of this as soon as I began to read the thread! I tried to use that walkway pushing my son up and down the hill into the Land. I had walkers giving me dirty looks when I use it, and a few times I had to interrupt groups milling about at the bottom, planning their day or whatever. I like that path, because going DOWN that hill, I have to struggle with the handbrakes to go slow and not clip someone.
 
All this fuss seems this is a bit over the top.(and please dont tell me I dont understand becuase I helped my Mom for years with her wheelchair and then EVC, cuase she would say anything that makes things safer is fine by her!) All that has been done here is offering a pamphlet to people operating a *motorized vehicle* in a crowded public place.

This is becuase SOME of the people operating the *motorized vehicles* are not trained or expreinced in used the *motorized vehicles*.

No one is saying you cannot use the EVC or restricting where you can use it as most of the folks using them need them, and have every right to use them.

Where is it well known that the ECV accidents are caused by both walking people and the operators of the EVCs. Since some are not exprienced or trained, I don't see the issue with simply handling out a hamphlet...if you already know the safe and correct way to operate the EVC...then throw the thing away,end of story. But a little education on the behalf of the people operating a motorized velicle may prevent accidents.

We could just open a really big can of worms and reqiure a license to operate a EVC!, not what I would think is a good alturnative.


JMHO

AKK


I agree with your post. It seems to be just a general reminder of proper etiquette of using an ECV while on Disney property. If you know how to properly handle yourself and the equipment then it shouldn't be a problem or cause you concern. Just take it and go on with your day. However, if you do not frequently use an ECV, hopefully, it will at least temporarily make you think about how to properly use it and might make you think a little more.


On my last trip, we had just sat down on the bus when an ECV user came up to the bus stop. The driver got out and put down the ramp for her. He was trying to give her instructions on how to get up the ramp and onto the bus safely. I was sitting near the door and could hear everything that he was saying. Unfortunately, this person was not listening. She "hit the gas" and her ECV literally jumped up the ramp onto the bus and proceeded to go across the aisle, hit the side of the bus and almost knocked herself off. The poor bus driver, who was holding onto the ECV at the time fell. He got back up and grabbed the ECV again and asked her if she could move to a seat while he positioned the ECV. Again, she didn't listen, and put the ECV in reverse. Almost knocking the driver over again. She kept pulling forward and reversing about 5 or 6 times hitting the side of the bus or another seat each time, all the while the driver was trying to get her to stop so that he could help her. It was a nightmare. She was lucky she didn't hurt herself or the bus driver. I have to commend the bus driver because he was very calm the whole time. He never once got upset. Once they finally got it straight, she and her family just laughed it off the rest of the drive about how she didn't know what she was doing "with that thing". They didn't even thank the driver for his assistance.

Sadly, its people like this person who give good, responsible ECV users a bad name. People don't remember the good drivers. Why? Because you don't notice them. They blend in with everyone else. People remember the bad ones because they cause the scene on the bus or run into you.

And yes, I do recognize that there are just as many rude walking guests as well. The ones that cut you off and look at you like you've done something wrong. Or the ones who use their strollers as weapons to clear a path for their family. The list can go on and on.

Unfortunately, society as a whole just seems to be getting more and more selfish. If more people would simply take a little time to show respect and good manners, it would be so much nicer. If you accidentally run into someone (walking, stroller, ecv, I don't care), just say I'm sorry and make sure they are okay. If you cut someone off, say excuse me.
 
Next they will have their security cms checking speed of the ecv going down main street usa. If they go above 5 mph then they pull them over and escort them out of the park.

I am hoping that we can all agree that this would be a good thing.

While it appears that everyone on this site is cautious and mindful of others there are people that need this reminder.

If Disney wants to take the time to hand these flyers out to all guests so that the ones that need it get it without feeling discriminated against, I would LOVE to be handed a flyer that doesn't pertain to me.

Cathy
 

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