First RPC impression: Underwhelmed, surprised, and unimpressed - thus far, it's early in the game though so I am withholding final judgment.
Check-in was the most unceremonious CL check-in I've ever had.
Went to the front desk and the CM seemed barely interested I was checking in. She made no small talk and it took quite a while for her to realize or care I was staying CL.
After a few minutes she said, "Well, your room isn't ready so we'll text and email when it is. You can go off to the parks now." Whoa there! Back it up! You're not even offering to escort me to RPC for a tour or breakfast? What is going on here?! I told her I'd like to go up for breakfast and she said, "Oh, I'll have to go find someone to do that." Unbelievable.
After a couple of minutes she returned with a runner who asked how my travels were. We "landed" on the 4th floor, she told me the 3rd floor has a concierge team, and have a nice day. She never mentioned anything else other than she asked if someone had given me a lounge times sheet. No Mimosa for me, and after that bus ride, I could have used one.
At this point, I felt like I landed on another planet. I found a table, it was actually very crowded and I hadn't noticed till later all the empty seating on the monorail/front side of the lounge.
No bowls by the oatmeal, but finally found them by cereal where immediately a boy spilled his cup of chocolate milk all over the counter and floor. The CM had her back turned and the boy looked mildly panicked so I said, "Excuse me," and pointed out the spill, to which the CM replied, "Yeah." She then turned around and angrily said, "No balls!" to two little girls who had bounced a ball.
I always put skim milk in my coffee and at other CLs they have little cartons. When I asked about cartons she said, "We've never had those."
I asked a CM where the bathroom was and she said they don't have one because, "We have rooms on this floor." I told her I was homeless and that other CLs have bathrooms near the lounge and she asked incredulously, "Which ones?" Well, YC, BWI...
They don't seem to have yogurt in cartons either, another carton CL mystery.
Thus far, my very short experience hasn't left me with a positive impression of the lounge at all, especially for this price point and reputation.
But I have been in that bathroom several times. It is very ugly.
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