HARD ROCK HOTEL INFO, FAQ and more........

schumigirl

It's a bit of a roodie doodie word for lady parts
Joined
May 15, 2007
MENU`S AND OPERATING TIMES FOR RESTAURANTS AND SERVICE CAN BE CHANGED AT ANY TIME WITHOUT NOTICE.





This is your new updated thread for information on all aspects of your stay at the Hard Rock Hotel.

We have many new visitors to the site asking questions and needing help with their visit, hopefully this thread will answer any questions anyone may have. Room choice, views, restaurant choices and so much more........please ask any questions you may have.

Any comments about your stay at Hard Rock Hotel are most welcome.

ONE NIGHTS STAY WILL BE CHARGED ON BOOKING. BALANCE TO BE PAID ON DEPARTURE.

IF YOU WISH TO PAY ANYTHING OF YOUR HOTEL STAY BEFORE YOUR TRIP, PLEASE CONTACT HOTEL DIRECTLY.


Hard Rock Hotel 5800 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-ROCK (2000)
Fax: 407-503-ROLL (2010)



AS OF 2021 THE CHARGE FOR A THIRD ADULT PER ROOM GOES UP TO $45 PER NIGHT. THIS EXTRA CHARGE IS FOR AGED 18 AND OVER.



CHECK IN AND CANCELLATION POLICY


Age Requirements
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in. There must be at least one person in the reserved room who is 21 years of age or older.

Check in/Check Out
Check-in at 4:00 PM
Check-out at 11:00 AM
Your Universal Express℠ Unlimited ride access (restrictions apply)** is valid from the time issued by the front desk until the Universal Orlando theme parks close, the day of your departure. Pre-registering is allowed at Loews Portofino Bay Hotel, Hard Rock Hotel, and Loews Royal Pacific Resort at Universal Orlando Resort the morning of your arrival date; you will be issued your Universal Express℠ Unlimited pass to use in the theme parks all day for Universal Express access, if needed.

There are 3 check out options: By Television, Express Check-out or Traditional Check out available at the Front Desk

Modification Policy
Modifications to existing reservations are subject to availability at time of change.

Deposit Requirements




    • Equal to one night's room rate plus tax.

    • The credit card will be charged within 5 business days of the booking date.

    • Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.
Acceptable forms of payment
The following major credit cards may be accepted for deposits:

For reservation deposits, cash and traveler's checks are not accepted.




    • Discover/NOVUS

    • American Express

    • Visa

    • MasterCard

    • Diners Club

    • Japanese Credit Bureau (JCB)

    • Carte Blanche
Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges.

Hotel Taxes
Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.

Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax

Cancellation Policy
Days Prior to Stay:
6 days or more
0- 5 days prior
Penalties:
Full refund
charged one night's room rate plus tax


PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.



PARKING CHARGES



Overnight Guest Parking

Self parking: $28 plus tax per night, per vehicle
Valet parking: $37 plus tax per night, per vehicle

Day Guest Parking

Self parking: $30 plus tax per day, per vehicle
Valet parking: $42 plus tax per day, per vehicle


ONSITE CAR RENTAL:


Avis car rental is onsite at the hotel



STAY MORE SAVE MORE


Universal Orlando® Resort: THE LONGER YOU STAY, THE MORE YOU SAVE!Save Up to 35%* when you stay 7 nights or longer at an on-site hotel.

Save throughout the year by choosing dates that best fit your travel plans—with THE BEST DAYS TO VACATION!

Hard Rock Hotel guests enjoy Free Universal ExpressSM Unlimited ride access^ so you can SKIP THE REGULAR THEME PARK LINES in both parks—a value of up to $89 per person, per day^^ (valid theme park admission required).


TRANSPORTATION SERVICES OFFERED



On-Site Transportation Complimentary resort wide transportation includes Water Taxis at our Premier or Preferred hotels, and Shuttle Buses at all Universal Orlando Resort on-site hotels. Waterways connect the Universal Orlando resort hotels to Universal Studios®, Universal CityWalk® and Islands of Adventure from our Premier or Preferred hotels. Each hotel is also within walking distance to Universal Studios, Universal's Islands of Adventure and CityWalk. SeaWorld® & Wet 'n Wild® water park Transportation*
Scheduled transportation to SeaWorld®, Wet 'n Wild® water park and Aquatica™ is provided via Super Star Shuttle with departures based on regular operating hours* (does not run continuously). Boarding passes for the Super Star Shuttle required and available at the Attraction Ticket Center located in the hotel lobby, one day in advance and up to 30 minutes prior to departure.
*Not valid for Special Events or Groups. Airport Transportation
An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Destination MCO. Visit the concierge desk for details. Fees apply.





      • Departure Point from Airport: Ground transportation area on lower level of airport.

      • Departure Point from Hotels: Porte Cochere of each hotel


ONE QUESTION OFTEN ASKED.......DO WE GET UNLIMITED EXPRESS PASS HERE....

The answer is yes you do. It is valid from when you check in until park closing on your check out day.

Although check in is officially 4pm, you can check in as early as 6am. Your room may not be ready but if it isn't you can leave any bags you have securely with Bell Services located adjacent to check in.

When you check in you will be given room keys matching the amount of guests registered on your reservation. As of 2017 this is your EP. You use the room key that has your name and length of stay stamped on your key to enter the EP lines. It will be scanned either at the beginning or further into the line depending on the ride.

The EP queue is a separate to queue to the regular one and waits are usually much less than normal queue. You will need to show this to TM on entering the queue.

You will need your room key if you are planning to take advantage of Early Entry offered to onsite resort guests. EE is one hour before regular guests are allowed in.

**EP is a perk of staying at one of the qualifying hotels. Where you buy your park tickets has nothing to do with this and doesn't affect EP in any way**

There is a Will Call area where you can pick up pre ordered tickets or purchase any tickets you may need.



ONSITE RESTAURANTS



THE PALM RESTAURANT



World-renowned for its prime cuts of meat and succulent Nova Scotia lobsters, along with classic American fare and Italian specialties, The Palm’s legendary menu and exceptional wine list is sure to leave you satisfied.


Resort or Business casual attire is recommended. However, smart-casual attire is completely acceptable. We ask for no beachwear in the restaurant and no sleeveless shirts for gentlemen.

Validation for complimentary Self or Valet parking is available for guests not staying in the hotel.



https://www.thepalm.com/location/the-palm-orlando/#menus

Hours Of Operation

Sun - Thurs 5:00PM - 9:00PM

Fri - Sat 5:00PM - 10:00PM





THE KITCHEN


Enjoy exceptional New American cuisine with a touch of rock 'n' roll attitude.

You'll feel like the center of your very own entourage when you head to this hot local hangout famous for amped-up American favorites. It's the perfect place to sip mimosas and bloody Marys at breakfast, chow down on shrimp tacos for lunch, or dig into their famous mac and cheese for dinner. But don't forget the encore. They've got some of the most jaw-dropping desserts you've ever seen.




https://the-kitchen.constantcontactsites.com/

Hours Of Operation

Mon-Wed - 7 am-10 pm

Thu-Sun - 7 am-11 pm

Breakfast, lunch and dinner served at separate times throughout the day. See Guest Services for details.




VELVET BAR



https://velvet-bar.constantcontactsites.com/


Hours Of Operation Daily

Mon-Sun - 5 pm-2 am
(subject to change)




The place to be seen. Chic, stylish, swank, and sexy. Velvet Bar is a bar and so much more. Drop in for a chilled Martini or cocktail, or kick back with some appetizers and enjoy the tunes. A great way to jump start your evening for fun. Velvet is located on the hotel’s lobby level and opens up to The Veranda with outside seating. Open daily at 5:00 pm.





EMACK & BOLIO`S MARKETPLACE/STARBUCKS



Serving Boston’s legendary ice cream and more, Emack & Bolio’s Marketplace is a favorite hangout and grab-and-go at the exciting Hard Rock Hotel® at Universal Orlando. Visit in the morning to kick start your day with breakfast options that include sandwiches, fresh made pastries and cold pressed juices. Need an afternoon or evening pick me up? The marketplace proudly serves Starbucks® coffee and custom coffee drinks. There’s also Boars Head sandwiches, pizzas, salads, snacks, candies, and a variety of soft drinks and juices. Want a ready togo cocktail, beer or wine? There is plenty of options to choose from.

Emack & Bolio’s award-winning ice cream is made from only the finest ingredients. You’re going to want to try all the creative flavors, especially in a handcrafted sundae or candy cone."


*Adults (ages 21+) only.

Hours Of Operation Daily

Mon - Sun: 6:00AM - 12:00AM





BEACH CLUB


https://beachclub.constantcontactsites.com/



Whether you are sunbathing, relaxing in a cabana, playing in the sand, or just waiting on an important call, you can kick back back at this poolside bar and grill. You can enjoy one of our feature Cabo Wabo cocktails, light snacks and refreshing drinks. Open daily.



CABANAS




    • Cabanas for daily rental come completely equipped with a ceiling fan, HD plasma TV, refrigerator with 6 sodas and 2 waters, wireless internet
    • All cabanas have a server assigned to you to meet your needs
    • Phones are in the cabana so you can order direct to the Beach Club for food/beverage if you don't want to wait for your server.
    • $50 food/beverage credit when you rent the cabana
There are 14 cabanas around the pool area.
Choices are standard cabana or beach side cabana.
Beach side has more sun and larger than the standard ones

Cabanas were redesigned and no longer have the themed ones.
(yellow submarine, etc)
All cabanas have the same style and set up.

Check the second post in this section for pictures of the cabanas around the pool.
They are the tent shaped tan/brown canvas(cloth) structures


Charges are based on the season you rent the cabana
Summer and holiday periods have a higher demand for the rentals and the prices will reflect that

October rates can run $225 to $275 for weekdays.
Friday and Saturday have higher rates/$300-350

Jan/Feb rates tend to be lower as less demand for rentals

Rates can be lower when the hotel has a lower occupancy


Cabana rentals cover from 9:00 am to pool closing times



Reserve a cabana by calling the HRH fitness center.
407 503 2236


Have not been able to confirm if ap discounts are available



24 HOUR ROOM SERVICE


Dine in the privacy and comfort of your own room. Whether you have an early morning meeting or just a case of the midnight munchies, you can choose from a wide variety of menu options. Room Service is available 24 hours a day, 7 days a week.


https://rsm-hrho.constantcontactsites.com/




ACCOMMODATIONS


Enjoy stylish furnishings and rock n' roll artwork in each room

Standard Rooms, Views of the Garden, Pool or Deluxe rooms


Guest Rooms from 375 sq. ft.

Entertainment Center with 32-inch flat panel TV




https://www.universalorlando.com/web/en/us/places-to-stay/hard-rock-hotel#Rooms& Suites



CLUB LEVEL ROOM DETAILS


CLUB ROOM OPERATIONS MAY DIFFER FROM WHAT IS PUBLISHED DUE TO COVID-19.




Upgrade to Club Level and enjoy additional privileges including:

Rock Royalty Lounge Access
Continental Breakfast
Evening Hors d'oeuvres




CLUB LEVEL



Rock Royalty Lounge, our 3,500 square foot lounge located on the seventh floor
  • Personal concierge services to help with all your vacation needs

  • Complimentary use of computer with internet access and printer

  • Library of rock 'n' roll magazines

  • Complimentary coffee, assorted teas, and soft drinks throughout the day

  • Continental breakfast served each morning (7:00am - 10:00am)

  • Hot and cold hors d'oeuvres and complimentary beer and wine (5:00pm - 7:00pm)

  • "Evening Sweets" each night (8:00pm - 9:00pm)

  • 2 Television viewing areas with large screen televisions

  • Reduced Prices on Cabanas
Lounge open daily 7:00am - 10:00pm


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LUXURY SUITE DETAILS


Kids Suites with a separate kids room with 2 twin beds

650 sq. ft.
King Suites offer extra living space for the whole entourage

Hospitality Suites with dining room table, oversized wet bar, office area & more

Indulgent
Graceland Suite with baby grand piano, fireplace & 65" TV

See Luxury Suite Details


MAXIMUM OCCUPANCY PER GUEST ROOM


King Rooms - up to 3 guests* (rollaway rental needed for 3rd person)

Two Queen Rooms - up to 5 guests* (rollaway rental needed for 5th person)

* Maximum occupancies may require a rollaway at $35 plus tax per day. Only one rollaway is allowed per room. King Rooms have bedding for 2, requires rollaway for 3. Double Queen have bedding for 4, requires rollaway for 5. Available on a first come first serve basis. Additional charges apply for more than 2 adults guests per room.



POOL AREA AND RECREATION


The center piece of the Hard Rock Hotel is the 12,000 square foot pool - it's a "can't miss" activity during your stay with us.

Hang out at the beach and soak up the sun for the day. Your favorite tunes fill the air, plus the pool features an underwater sound system so you'll never miss a beat. Get yourself a refreshing beverage from the Beachclub and you'll be all set.



FITNESS CENTRE

The body rock® fitness center features the latest in cardio fitness and circuit training equipment with steam and sauna rooms, and locker facilities.



HOTEL ACTIVITIES


Catch a round of golf or get a massage in between visits to the theme parks. You'll never run out of fun things to do that are uniquely Hard Rock, including our new Fender® guitar amenity, where you can check-out a world-class guitar and jam out during your stay.


VELVET SESSIONS AND VELVET UNPLUGGED


The award winning "Velvet Sessions" is a rock & roll cocktail party held in the hotel's Velvet Bar and Lobby Lounge. Each "Session" showcases a different type of beverage theme for members to sip, shoot or guzzle along with fabulous and great live music from the nation's best rock bands.

Velvet Unplugged is a laid back acoustic show in the heart of the hotel. You can reserve a table for two or four or come and hang we have plenty of standing room.




HOTEL SERVICES



ATM Machines




    • Hard Rock Hotel: located adjacent to the main lobby near the ballroom

Cribs & Rollaways

Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $35 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one rollaway is allowed per room.


Microwaves

The fee for a Microwave is $15 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one Microwave is allowed per room and are available through Star Service Hotline.


Currency Exchange & Check cashing

Services available at the front desk of each hotel.


Laundry, Dry Cleaning and Special Services

Our hotels provide a timely and efficient service based on the guest’s needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week

THERE ARE SELF SERVICE LAUNDRY ROOMS WITH WASHERS AND DRYERS FOR YOUR CONVENIENCE AT THIS HOTEL.

Star Service

Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request.


Wireless Internet

Enjoy complimentary* wireless internet access in each guest room and most common areas of the hotel or upgrade to Premium Plus^ wireless internet access for optimal entertainment and business needs.

*Premium wireless access is complimentary for up to 4 devices per room for a 24-hour period 1pm to 1pm.
^Premium Plus wireless access is $14.95 for up to 8 devices per room and for a 24-hour period of 1pm to 1pm.


LOEWS LOVES PETS



Special treatment for your furry friends begins at check-in. You'll receive a pet bowl and tag, welcome treat, local dog-walking routes and area pet services such as vets, pet shops, groomers and more.

Pets are permitted for a $100††† fee in a pet-friendly room category (if you book a non-pet room, you’ll be re-assigned one upon arrival) with no more than two pets in any one guest room. Please make arrangements with housekeeping for daily room cleaning during your stay. Dogs may be walked in designated places, and are not allowed at pool, lounge or restaurant areas. Should your pet’s behavior result in guest complaints, you may be asked to board your pet in an outside shelter. You must bring proof of your pet’s up-to-date vaccinations, as well as current records from a licensed veterinarian. Pet-friendly rooms include:

Garden View Guest Rooms

Please note that Club level rooms do not participate in this program. For the complete Loews Loves Pets Policy, click here.
 
Last edited:
I see a charge for refrigerators. Do you think we could get one for medical needs w/o charge? Even if they charge me, is there a chance they will not have enough for the requests?

I know you can check in early, will they hold a small/medium sized cooler with your luggage?
 
I see a charge for refrigerators. Do you think we could get one for medical needs w/o charge? Even if they charge me, is there a chance they will not have enough for the requests?

I know you can check in early, will they hold a small/medium sized cooler with your luggage?


the info we copied came from the hotel site online.
i am calling to check on that fee as i was under the impression that they no longer charge that when they renovated the hotel.

schumigirl will make the correction once i get the info confirmed.


in the past, all 3 hotels would waive the $15 fee for a fridge each night if it was needed due to a medical condition.
that has always been a policy for the hotels.

my son and his wife went to rpr last february before renovations began.
they needed a fridge in the room to store their insulin.
all it took was their statement and they received the fridge at no charge.


the hotels do not ask for proof, they go by the customers statements of medical needs.

but, i do believe they no longer have any fees for fridges.


when you check in, the front desk can hold refridgerated medications in the back room for you in a fridge.
rooms are not always ready when you check in.


this sticky is still a work in progress and more things will be added and some things will be removed once i verify hotel facts directly with them.
 


I see a charge for refrigerators. Do you think we could get one for medical needs w/o charge? Even if they charge me, is there a chance they will not have enough for the requests?

I know you can check in early, will they hold a small/medium sized cooler with your luggage?

updated info above to reflect fridge included in room rate.
 
you are very welcome.

we just want to provide as much information to everyone that needs help when they are planning a trip to the darkside.

vacations are supposed to be fun.
planning should be easy if you can find the info you want
 


Is there a laundry room for guest use or just the hotel laundry service?
 
Is there a laundry room for guest use or just the hotel laundry service?


yes, it is listed in the above information schumi wrote out and you can find it under the heading of laundry, dry cleaning and special services.

two self serve laundry rooms are located on different floors.
in room info has the slips for using hotel laundry service pick up.
 
Ok thanks!- I didn't notice the part about self service machines available
 
Just booked a kid's suite here for 3 nights, the floor plans I found show bathroom access from the kid's room as well as the entrance lobby.

Are all of them like this or should I email a request as we'd really like this as our 2 are older (20 & 13), RPR and PBH kid's suite floor plans don't seem to have that.
 
I notice that it's saying rollaway required for 5th person. It also says that rollaways are on a first come, first served basis.

At RPR, he just makes a pallet on the floor with blankets and pillows. Is this not allowed here?

Thanks!
 
I think it says roll-aways required for 5th person at all the hotels (inc. RP) Never had to pay it or forced to take one. I don't think they even said anything, so I'm guessing if you request one, you might get it, otherwise, you kip on the floor :D
 
I think it says roll-aways required for 5th person at all the hotels (inc. RP) Never had to pay it or forced to take one. I don't think they even said anything, so I'm guessing if you request one, you might get it, otherwise, you kip on the floor :D

Thank you!
 
I think it says roll-aways required for 5th person at all the hotels (inc. RP) Never had to pay it or forced to take one. I don't think they even said anything, so I'm guessing if you request one, you might get it, otherwise, you kip on the floor :D


correct.

it is optional if you want a bed for a 5th person.

the hotel does not require a family to rent the rollaway, just that it is available for a fee if wanted.
 
So we are staying at HRH for the first time in the fall... So refrigerators are in the room now for us to use without a fee correct? Travelling with a one year old and need to be able to keep milk in the room for him. Also, can you make requests for certain room locations like you can with Disney? If so, what do you suggest we request. Never stayed here before and just want to be centrally located. Thanks!
 
So we are staying at HRH for the first time in the fall... So refrigerators are in the room now for us to use without a fee correct? Travelling with a one year old and need to be able to keep milk in the room for him. Also, can you make requests for certain room locations like you can with Disney? If so, what do you suggest we request. Never stayed here before and just want to be centrally located. Thanks!

Yes to the fridge and yes to making requests for locations.
 
So we are staying at HRH for the first time in the fall... So refrigerators are in the room now for us to use without a fee correct? Travelling with a one year old and need to be able to keep milk in the room for him. Also, can you make requests for certain room locations like you can with Disney? If so, what do you suggest we request. Never stayed here before and just want to be centrally located. Thanks!
schumi answered the first part of your question, so i'll skip that

call the hotel and make your room requests

don't know what you desire but many will do requests of
close to the elevator
far away from the elevator
specific floor

for those that have a standard room booked some request not to have the view of the front garden or the view of the road leading up to the lobby.

for those that booked water view, you could get a view of the water canal or pool.
if you have a preference, do that in advance.

some want a partial view of the parks.
there are some of those rooms that do have that in the standard or water view bookings.

garden view rooms are cheaper than water/park views.

sometimes you can get a view that includes park view even if you booked standard.

i have a list of many rooms with view sites based on all the times i stayed at hrh.
i have that info boxed up from my recent move so can't remember all of them.

do remember that the rooms ending with 00 were the best views for me when i stayed on the upper floors.

vegetation has grown over the years so some rooms have blocked views of the parks as the hotel does not trim the trees down
 
Thanks Mac.......I don't know the locations of the HRH preferred locations for folks......never stayed there.......
 
thank you both so much! This is all new to me. We booked a garden view room. So not sure what or where to really request.
 

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