Paid for montana lakeside, and requested a high room on 3 seperate occasion. Got the furthest flung room (longer walk than to lodges) and no hint of a lake at all....on the ground floor.Torsie24, I hope you don't mind me asking but what went wrong?
And you're absolutely right about expecting better through moaning/asking, I can't stand that as well!
R x
Paid for montana lakeside, and requested a high room on 3 seperate occasion. Got the furthest flung room (longer walk than to lodges) and no hint of a lake at all....on the ground floor.
Oh I know, I'd have paid if I didn't.
Oh I know, I'd have paid if I didn't.
But that's why I said I won't be booking SL again, as I dno't feel I can guarantee myself a good enough room for my money's worth. Hence DLH next time.
Yep when booking online they now have a few options for request, i have asked for a high room this time but i dont expect one
Yeah, they are pretty nice, but I just chose sequoia AND monatana AND lakeside to try and get a lovely view from our room for Jack's birthday trip, and we had no view at all.
I'd have gone for NY or DLH without a view if I'd have known we'd not have gotten a view of anything after I'd paid all the extra's at SL.
Just feel like I got no benefits at all for my extra ££.
I agree
I would of actually demanded a refund as you should get what you pay for, its the same as buying something online or in the shops. I would of expected a refund or a different room, if they refused then asked for a manager. As they say the customer is always right. .
