dismedvc
DIS Veteran
- Joined
- Oct 10, 2008
Posted this on another thread (see link below), and I am reposting the full text from that other thread below, since it seems appropriate here.If you can email them and that will force them to put in writing what actually is going to happen so it is easier to keep track of the conversation. I was emailing with them instead of sitting on a phone for hours. For our situation it worked out the best it could.
Sent an email to member satisfaction on June 2nd.
Sent an email to member satisfaction on June 2nd. Got an immediate auto reply my email had been received.
No reply as of June 17th, so I sent a reply to their auto reply asking when I should expect an answer to the questions I asked in my email. Received a reply from member satisfaction saying my correspondence had been sent to member services. Since I thought my email may have gotten lost in the transfer, I sent the same information and request for a response on June 17th using the "contact us" link on the member website. I thought that link went to MS. It has now been 30 days since my original email and I have not received an answer to the question I asked.
HORRIBLE customer service, or as @_auroraborealis_ pointed out, I should have said HORRIBLE Member Service to not reply to emails.
Does anyone know if there is a way I can send my email a 3rd time directly to member services without using the contact us link on the member website?
ETA: I feel the MS reps who answer the phones and staff the chat are doing the best they can given the situation. The problem seems to be there is an unpublished policy, that is constantly changing, and the MS reps take the blame when they have to tell a member they can not do what the member requests today, despite having told a different member they could accommodate that same request yesterday. (see below)
All of these people telling you to “try again” I just don’t get. These policies were handed down by DVC Executive leadership. You can call 100 times and speak to every supervisor in the building and are going to get the same answer. Even if these supervisors truly want to help they cannot. If you want change stop calling MS and start contacting the executives.
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