Contacting Members Services

[dvcterry]

It's been incredibly busy since the announcements have been made, has anyone received email replies from Member Services? I've tried calling and was disconnected after 50 minute wait time. Sent two emails, not even an auto response. And I see that chat is down but from previous experience was told to call or email Member Services with anything other than general questions. Phone lines are busy the entire day.

 

[Disneylvr1971]

Nothing on email. I emailed a question to Disney and one to DVC almost 2 weeks ago and nothing yet.

 

[dvcterry]

Nothing on email. I emailed a question to Disney and one to DVC almost 2 weeks ago and nothing yet.

Thank you, same, sent two the week of June 22 and no response. Received an auto-reply then to call MS, did, waited 45 minutes, then line disconnected. Multiple times after phone was just busy. Just sent another as a follow up, not even an auto-reply.

 

[njmeisje]

Oddly enough, I could not get through on my cell phone no matter how much I tried. I picked up my husband's cell (exact same Verizon plan), and got through today on my first try. Mind you, I had to wait 40 mins to get to speak to someone but I got through.

 

[jo-jo]

Nothing on email. I emailed a question to Disney and one to DVC almost 2 weeks ago and nothing yet.

I emailed MS on June 12 and got a response today.

 

[dvcterry]

Oddly enough, I could not get through on my cell phone no matter how much I tried. I picked up my husband's cell (exact same Verizon plan), and got through today on my first try. Mind you, I had to wait 40 mins to get to speak to someone but I got through.

Thank you, they did say the approximate wait time was 40 minutes, but I don't know if I want to wait past 39. I'll wait the extra minute. Longest. minute. ever.

 

[dvcterry]

I emailed MS on June 12 and got a response today.

I feel like it's been 84 years

 

[Eskie]

Had a question for DVC eight days ago. Could not get through by phone, and chat was down so I sent an e-mail. Never got a response, still waiting...

 

[Dean Marino]

Based on personal experience? DVC Member Services is dead. No phone, no Private Message (which is NOT Email), "chat" useless.

Better to shut the whole thing down, admit the problem, and let members know when it will be available again.

 

[DSLRuser]

Stop paying your monthly dues bills...or if you are financing though disney..stop paying the note.

They will call you.

 

[dismedvc]

Sent an email to member satisfaction on June 2nd. Got an immediate auto reply my email had been received.
No reply as of June 17th, so sent a reply to their auto reply asking when I should expect an answer to the questions I asked in my email. Received a reply from member satisfaction saying my correspondence had been sent to member services. Since I thought my email may have gotten lost in the transfer, I sent the same information and request for a response on June 17th using the "contact us" link on the member website. I thought that link went to MS. It has now been 30 days since my original email and I have not received an answer to the question I asked.

HORRIBLE customer service. or as @_auroraborealis_ pointed out, I should have said HORRIBLE Member Service to not reply to emails.

Does anyone know if there is a way I can send my email a 3rd time directly to member services without using the contact us link on the member website?

 

[dismedvc]

I emailed MS on June 12 and got a response today.

How did you email them?

 

[jo-jo]

How did you email them?

Through the DVC site. The "contact " link.

So much time had passed I thought I had forgot hit send.

 

[ohmyminnie]

I also emailed a question through the DVC site about a week ago. Still no response...

 

[dvcterry]

Stop paying your monthly dues bills...or if you are financing though disney..stop paying the note.

They will call you.

I thought that happens after you don't participate in their survey.

 

[dvcterry]

Through the DVC site. The "contact " link.

So much time had passed I thought I had forgot hit send.

Me too. I tried again, and watched carefully , it said..."thank you for your feedback."

 

[Deano45m]

Stop paying your monthly dues bills...or if you are financing though disney..stop paying the note.

They will call you.

I like that idea. I was looking into buying direct points and have received multiple emails and phone calls. I told the gentleman until you guys can get your house straightened out I’m not putting more money into a faulty system. They should take the sales people over to help fix current situation.

 

[2theCastle]

I have reached them twice in the last couple weeks to reschedule a trip. Both times had to dial 5-6 times before it got picked up then wait times of about 40 minutes which were fairly accurate. Nice MS on the line both times and didn’t feel rushed even though at this point my reservation has become quite convoluted with all the reschedules and mixed points! Keep trying! I did attempt these when I had a lot of time to wait and work through it so I could minimize my frustration.

 

[dvcterry]

I have reached them twice in the last couple weeks to reschedule a trip. Both times had to dial 5-6 times before it got picked up then wait times of about 40 minutes which were fairly accurate. Nice MS on the line both times and didn’t feel rushed even though at this point my reservation has become quite convoluted with all the reschedules and mixed points! Keep trying! I did attempt these when I had a lot of time to wait and work through it so I could minimize my frustration.

I was able to get through. This is the second time I placed the call in which they said they would have someone take care of it but I'm assuming some people may still be working remotely. Whatever the case may be, it's been a while since the initial request a few weeks ago and the issue has not been resolved. Needless to say, it wasn't done. I get it, mistakes happen. Nice MS person on the line, but then what, let's follow through and complete and resolve the issue to avoid tying up 40 minute phone lines for something that could've been resolved first time around.

 

[dismedvc]

Update: Received an email today in reply to what I previously said was the June 17th email I sent to MS using the contact us link on the member website (In the reply from MS I see I actually sent it on June 18th.) The reply I received today answered my questions.
Need to apologize for my early post. In these unique times, while MS taking 15 days to reply is rather long, I think it is acceptable.

ETA: Never did get a response to the June 2nd email I sent to member satisfaction that they stated had been sent to MS, but I can understand that one getting lost in the transfer.

dismedvc said:
Sent an email to member satisfaction on June 2nd. Got an immediate auto reply my email had been received.
No reply as of June 17th, so I sent a reply to their auto reply asking when I should expect an answer to the questions I asked in my email. Received a reply from member satisfaction saying my correspondence had been sent to member services. Since I thought my email may have gotten lost in the transfer, I sent the same information and request for a response on June 17th using the "contact us" link on the member website. I thought that link went to MS. It has now been 30 days since my original email and I have not received an answer to the question I asked.
HORRIBLE customer service, or as @_auroraborealis_ pointed out, I should have said HORRIBLE Member Service to not reply to emails.