Bonnie151
DIS Veteran
- Joined
- Sep 23, 2006
Olivia's. The food was fine, very nice, in fact, but I've never had such awful service in my life. It's the only time I've ever seen DH complain in a restaurant anywhere! Our waitress took our order and then pretty much vanished. We ordered a starter out of pocket to share while the children had their soup. Then someone dumped all of our main courses on the table before the children were even halfway through their soup. DS and DH finished their drinks but there was no sign of our waitress to ask for refills. Then we finished our entrees and waited and waited and waited... finally after about 25 minutes of not spotting our waitress she reappeared to give us the dessert menus and promptly vanished again. So we waited and waited and waited...
I was about to gve up and just ask for the desserts to be boxed up when DH decided he'd had enough and had a word with the manager. She apologised and said that our waitress had been busy with a party of 6 but that we shouldn't have felt ignored. She offered to comp the appetiser but DH said he wasn't looking for anything, he just wanted to give feedback (and an early explanation as to why we weren't tipping!).
When the bill finally came we weren't charged for the appetiser which was nice, but I wouldn't go back to eat there again - too many other places to try before I'd go back somewhere I'd had a lousy experience!
I was about to gve up and just ask for the desserts to be boxed up when DH decided he'd had enough and had a word with the manager. She apologised and said that our waitress had been busy with a party of 6 but that we shouldn't have felt ignored. She offered to comp the appetiser but DH said he wasn't looking for anything, he just wanted to give feedback (and an early explanation as to why we weren't tipping!).
When the bill finally came we weren't charged for the appetiser which was nice, but I wouldn't go back to eat there again - too many other places to try before I'd go back somewhere I'd had a lousy experience!