Exactly! Using a
travel agent doesn't mean giving up control of your reservation. An agent can do as much or as little as a client wants them to do. Some want their agent to do everything from booking, making payment, searching for dining reservations, fastpasses, making BBB or Pirates League reservations, etc. Others only want their agent to make payments and deal with the oftentimes wonky Disney website. A good agent will wait on hold for over 5 hours to change a client's reservation with a hurricane is expected to blow through or two hours to modify a reservation because it won't let the person modify online. Oftentimes when a person uses an agent, they are helping a small business and they don't have to pay a dime to help that business grow.