I’m being told that of our four annual passes, mine - the only one WITH a MDE - is the one that didn’t get cancelled.
July 14th -cancelled via email - received one email confirming cancellation (no names/accounts
July 27th - called to confirm cancellation and found out only my pass was linked to the email since I’m the only pass with MDE. Asked that all the other passes for our family - husband and two children - be cancelled. Received two email confirmations of cancellation after this conversation.
August 8th - called AGAIN because still worried my husbands hasn’t been cancelled since we were missing a 4th cancellation confirmation email. Called and they spoke with BOTH myself AND my husband. We confirmed we wanted ALL passes cancelled. They said my husbands hasn’t been cancelled yet and we did so. We received a fourth confirmation of cancellation email after this phone call.
TODAY - on chat looking for update of refund. Now they are saying everyone’s pass EXCEPT MINE is cancelled. The person who called every single time. The person who asked them to cancel all four passes every single time. The only person with an MDE account. The person who owns the email address they sent the cancellation request and confirmations to. They’re saying I never cancelled.
I can’t with this anymore. GOOD GRIEF We got our passes in late Nov. 2019. First time EVER as passholders. Been taking our kids for five years. We’ve been so excited to become passholders and enjoy that perk. I don’t know if I can give them any more money after all this
I still don't have mine.It will be interesting to see if anyone posts a credit card refund today for AP's.
YES. This would have been the best possible scenario for me and far less frustrating.IF they had half a clue, they would have offered the option to pause AP’s. So many people would have likely gone that route. As a DVC’er, we plan everything around use years, banking/borrowing, etc. Between DVC, and FL Residents, we probably count as a majority in the bulk of the AP members. To have the assurance that whether we waited out a year, or went back July 4th, our pass would be there, intact and with whatever remaining time would have been the easiest route for us and them(plus maybe extra for the closed months thrown in as dust). It may not have been right for every single person’s situation but, I’d bet most of us would have taken that offer in a heartbeat. How do these crazily paid execs come up with these nonsensical strategies?
IF they had half a clue, they would have offered the option to pause AP’s. So many people would have likely gone that route. As a DVC’er, we plan everything around use years, banking/borrowing, etc. Between DVC, and FL Residents, we probably count as a majority in the bulk of the AP members. To have the assurance that whether we waited out a year, or went back July 4th, our pass would be there, intact and with whatever remaining time would have been the easiest route for us and them(plus maybe extra for the closed months thrown in as dust). It may not have been right for every single person’s situation but, I’d bet most of us would have taken that offer in a heartbeat. How do these crazily paid execs come up with these nonsensical strategies?
Just wondering if anyone has gotten their refund for cancelling their annual passes yet? Canceled my families back in July and it was stated the refund would be by Mid to Late September and with only one more day to go in the month still haven't seen our refund.
We would have done this in a heartbeat, even for no extra time, just a pause button.IF they had half a clue, they would have offered the option to pause AP’s. So many people would have likely gone that route. As a DVC’er, we plan everything around use years, banking/borrowing, etc. Between DVC, and FL Residents, we probably count as a majority in the bulk of the AP members. To have the assurance that whether we waited out a year, or went back July 4th, our pass would be there, intact and with whatever remaining time would have been the easiest route for us and them(plus maybe extra for the closed months thrown in as dust). It may not have been right for every single person’s situation but, I’d bet most of us would have taken that offer in a heartbeat. How do these crazily paid execs come up with these nonsensical strategies?
This whole process has been ridiculous. Well, at least our calls and emails will help to keep some CMs employed during these difficult months.