AP Only Info Thread Reservation System /Extensions / Refunds

[yulilin3]

link please?

found it
https://disneyworld.disney.go.com/experience-updates/annual-passes/

 

[shoreward]

link please?

Edited original post with link.

 

[RangerPooh]

...heck, has anyone with resort stays coming up been contacted yet aside from going out and finding it on DPB or MDE? ETA: I know I haven't received anything and neither has my mom.

Nothing! We have two week long DVC stays booked for July in both DH and my names, have APs and have received no communication. Not even the AP email that was supposedly sent out earlier this week. If it wasn't for here and other social media platforms we'd be clueless.

 

[osufeth24]

This is the "something special" they had planned for passholders. As I expected and predicted on this thread weeks ago, a truly empty gesture. I love WDW but I can't stand corporate and I'm probably cancelling the AP and not going for a while. And not because of COVID-19. That's sad.

same. Universal has really opened my eyes on how much better they treat APs

 

[soniam]

same. Universal has really opened my eyes on how much better they treat APs

I guess you haven't experienced the disappearing UO emails yet. It seems to be just as common if you follow any UO FB pages or the UO forums here.

 

[yulilin3]

I know it means very little but in the new wording on the AP update page it says 3 days of park reservations at a time
https://disneyworld.disney.go.com/experience-updates/annual-passes/

 

[Poohbear538]

I just feel so sad.

 

[KristinU]

Nothing! We have two week long DVC stays booked for July in both DH and my names, have APs and have received no communication. Not even the AP email that was supposedly sent out earlier this week. If it wasn't for here and other social media platforms we'd be clueless.

Ugh! And I DID get one with a reservation in December! I'd like to say I'm surprised, but at this point I'm not.

 

[dnw25]

Where was that said? You can't cancel the park reservations if need be and get a refund?

further back in the threads....

 

[osufeth24]

getting an all circuits busy lol

 

[bloomcruisers]

I know the info is probably been posted here but could someone please list the most direct phone number and email address that an AP holder should use to try and cancel and request a refund for the duration of my pass rather than just closure period.

I just activated in February for a 7 night trip. Then had a late March and an early May trip cancelled. I am not a local AP so being able to only reserve 2 or 3 park days for a trip is useless to me for the remainder of the 10 months of my pass.

 

[osufeth24]

I guess you haven't experienced the disappearing UO emails yet. It seems to be just as common if you follow any UO FB pages or the UO forums here.

I don't mean in emails (plus i've gotten all the emails), but I also dont depend on them, I follow the FB page and others to keep up. But all the stuff they've done since reopening for APs has completely blown anything Disney has done for APs out of the water. They've done more in the last 2 weeks than Disney has done in the last year

 

[yulilin3]

Updates on the AP Page

Reopening Policy Options

As the Walt Disney World theme parks prepare to reopen, we see a lot of Passholder enthusiasm to get back to the magic. We are eager to see our cherished Passholders too. We also recognize that Park reservations will change the way that many of our Passholders prefer to enjoy their pass. With that in mind, we are offering these alternative options to manage your pass.
If you are an Annual Passholder that has paid in full, your options include:

• You will receive a one month extension to your pass (unless you choose one of the alternative options below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020.
• Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund.

If you are an Annual Passholder on the monthly payment plan, your options include:

• You will receive an additional one month extension to your pass (unless you choose the alternative option below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020. Please note that monthly payments are scheduled to resume with park opening on July 11, 2020.
• Alternatively, and in lieu of the additional month extension, Passholders on the monthly payment plan may choose to cancel their annual pass and waive their monthly payments due after August 11, 2020. Any payments made between July 11, 2020 and August 11, 2020 will be retroactively refunded for those that select this option and all future payments would be stopped.

We will send information in early July with details on how to take action on these options.

 

[yulilin3]

I know the info is probably been posted here but could someone please list the most direct phone number and email address that an AP holder should use to try and cancel and request a refund for the duration of my pass rather than just closure period.

I just activated in February for a 7 night trip. Then had a late March and an early May trip cancelled. I am not a local AP so being able to only reserve 2 or 3 park days for a trip is useless to me for the remainder of the 10 months of my pass.

wdw.guest.communications@disneyworld.com
407 939 7277

 

[PrincessV]

I am so confused. If anyone would like to help me figure this out, I'll be very appreciative!

Alternatively, and in lieu of the additional month extension, Passholders on the monthly payment plan may choose to cancel their annual pass and waive their monthly payments due after August 11, 2020. Any payments made between July 11, 2020 and August 11, 2020 will be retroactively refunded for those that select this option and all future payments would be stopped.

Okay, but I renewed in Jan. for a Mar. expiration. So I already paid 3 months of payments before they stopped payments in April, for a pass that didn't start until parks were closed in Mar. $150ish for a pass that hasn't been able to be used at all. So if I want to cancel, they'll refund my July payment, but not the 3 payments already made? For an AP I couldn't use because parks were closed???

 

[DavidNYC]

I know it means very little but in the new wording on the AP update page it says 3 days of park reservations at a time
https://disneyworld.disney.go.com/experience-updates/annual-passes/

I anticipate Disney is going to have some legal issues on their hands. Yes - there's a disclaimer that the pass doesn't guarantee park access. But it also doesn't say that Disney has unfettered ability to deny park access without some liability if they cross a line and do not deliver what was purchased. As I've said before, I don't think anyone would assert that Disney's general AP disclaimer would allow Disney to tell AP holders that they can only enter the parks once per week. No one would possibly allege that anyone would have read the disclaimer to contemplate that. It's clearly meant to deal with things like the day or two closure for hurricanes or reaching capacity in accordance with what was reasonably expected at time of purchase.

Telling some AP holders you can only book 2 days at a time basically means for a subset of holders that they're annual pass is basically worthless. For those that travel any distance or incur any cost to get to Disney, no one is going to gamble to travel and hope they get in. Or - they may find that by the time their two days arrive, they can't get any further reservations that work.

Disney has every right to prevent entry - AP does not guarantee that. But those who are not getting something reasonably related to what they purchased are going to be either due some options or you will certainly see lawsuits that I think could win. I would propose Disney offer AP holders refunds for the remaining period of their tickets or allow them to put tickets on hold until the earlier of a first trip or a time where they allow a more reasonable number of booked days. 3 days will not cut it legally in my opinion.

[EDIT - it seems while I was typing this more info came out suggesting they will allow refunds but boy . . . the number of apparent policy changes and edits in the first day of this is really bad communications. Considering the painstaking detail they spent on other aspects I expected a better rollout of this info. Makes it seems like they're making this up as they go along. But I agree with the others that allowing refunds for remaining periods on a pass is a perfectly acceptable option for those who don't want to deal with the restrictions. I was fine - not happy but understood - with everything up until the 3 day restriction which turns my trips into a gamble. ]

 

[FinallyFL]

I am so confused. If anyone would like to help me figure this out, I'll be very appreciative!



Okay, but I renewed in Jan. for a Mar. expiration. So I already paid 3 months of payments before they stopped payments in April, for a pass that didn't start until parks were closed in Mar. $150ish for a pass that hasn't been able to be used at all. So if I want to cancel, they'll refund my July payment, but not the 3 payments already made? For an AP I couldn't use because parks were closed???

That's how I read it. Hopefully we're wrong.

 

[bloomcruisers]

wdw.guest.communications@disneyworld.com
407 939 7277

Thank you!

Though it appears that the refund option will be available to everyone based on what you just posted. Do you read it that way?

 

[FinallyFL]

Thank you!

Though it appears that the refund option will be available to everyone based on what you just posted. Do you read it that way?

That's how I read it too.

 

[JayMunOne]

I know the info is probably been posted here but could someone please list the most direct phone number and email address that an AP holder should use to try and cancel and request a refund for the duration of my pass rather than just closure period.

I just activated in February for a 7 night trip. Then had a late March and an early May trip cancelled. I am not a local AP so being able to only reserve 2 or 3 park days for a trip is useless to me for the remainder of the 10 months of my pass.

Need this also. Thank you in advance. I know there's some VIPassholder line. I need to consider getting the remainder of my pass refunded. It's like 79% of the pass, from March 16-December 28. I'll send all that money to Turkey Lake Road.