Resort Change by Disney

I read in one the million and half threads on WDW reopening they legally have to re-open DVC first since they technically don't own that. I get that. I just don't understand how UO has every hotel open and available, but Disney is only opening DVC and FW. I may be wrong, and forgive me if I am, but don't WDW parks have a larger capacity than UO? Meaning even at half or less capacity, they can handle a larger number of guests?
Disney owns their hotels and UO does not. The best comparison I’ve seen (I don’t do UO) is that UO is a township and Disney is a large city. I think at the end of the day, Disney will also take the brunt of a bad opening. I live in the north east and we didn’t hear a peep that UO was reopening—it was all over the news (local and national) that WDW was.
 
What a time to be alive.......lol. Honestly, we could all save a lot of money by not going and just riding the roller coaster of news/no news from Disney.
But where is the excitement in that?! We are married to WDW at this point since we paid for our trip in gift cards—if this doesn’t work out, we will probably save them for next year.
 
Last edited:
Also this is just another opinion but if I was a June reservation willing to rebook at Deluxe rack rates I would definately not select July to do so (I know some people might not have another option). But if I was going to pay that much I would wait until Disney had figured stuff out better, opened more attractions, loosened restrictions.
 


Well, I strongly disagree. It would b ignorant of Disney to let people with June reservations reschedule for July if they’re not thinking they can compensate or deal with those of us in July
One hand not knowing what the other was doing would be typical Disney. They were allowing reservations to be made AFTER they announced they were going to close. I have read very few reports of people being able to reschedule for July btw. One person I know of and that was for the campgrounds.

I really hope they do move people that want to be moved and I hope they don't charge for it. I would be prepared for that not to happen as well. I've learned the hard way not to get my hopes up.
 
Also this is just another opinion but if I was a June reservation willing to rebook at Deluxe rack rates I would definately not select July to do so (I know some people might not have another option). But if I was going to pay that much I would wait until Disney had figured stuff out better, opened more attractions, loosened restrictions.

I pay a lot of money to stay at Deluxe or DVC with significant AP discounts. I can't imagine having planned a value or moderate stay, then switch up at my expense for rack rate Deluxe or DVC- especially now.
 
I hope your trip works out for you, but unfortunately many of us have little faith in Disney IT. Here's why:

-they are still sending canned emails for final payments due 30 days out when we know it's 7 days now
-some people are getting the "access to reservations first" emails while others aren't, even though eligible
-some people have gotten emails regarding their reservations over the past few months being cancelled and others haven't, even though they fell in the closure period
-some people have gotten emails with updated emails on paid Dining Plans that have been cancelled, others haven't
-people without valid tickets or reservations have gotten emails saying "since they have valid tickets and resort reservations" they'll get first access

the list goes on and on. Emails, or the lack of, seem to signify absolutely nothing right now. Disney has tons of gremlins in their machines.

This made me chuckle ............ the Disney email system .............. if anything is consistent is the lack of consistency. Ask any AP holder about their AP emails. Half probably don't get them and the other half get the same email spread out over days or weeks. And if it's to book something like a new land preview ... it makes Willy Wonka Golden Ticket look like a breeze to get.

This whole situation is likely beyond the email departments pay grade, they can't handle it on a good day.


Allowing June reservations to modify, instead of canceling them like they had been doing,

That was new because last week, all Disney did was cancel. But this week, the email sent to impacted guests said they could now call and modify.

Honestly, These kind of moves are not going to be put out by Disney on their website...it will be included with direct contact with guests.

I even believe if they move someone it will be done by call or email and not something Disney puts out to public as a general “this is what we are doing”

THIS^

Disney NEVER puts out this type of information ............. because every guest is handled individually when it comes to similar situations. You might have a hotel that overbooked or had some rooms end up not available on time ...... Guest Group A might be moved to another same tier hotel, Guest Group B might be upgraded to a higher tier hotel, Guest Group C might get sent to a DVC villa. They all have the same reservation, they are all part of a group that must be moved .... but they each are offered a different lodging. Very often if it is in advance due to a big booking you will get a phone call - some are offered a choice of XX or XX, and some are offered a choice of X or X. This is no different - just on a larger scale. So folks need to stop looking for announcements from Disney, eventually there will be some news and blogger reports if Disney doesn't open some hotels and what the results were. The hotels staying closed will be the news ... the handling will be the content.

I think everyone is making well thought out and valid points! I really have no idea what the right train of thought is. The hopeful part of me thinks maybe we are the minority (disney enthusiasts willing to experience a very different Disney World). Would the average vacationer be willing to pay the price / take the risks for such a modified vacation? The pessimist in me fears the worst. I guess time will tell... I am insanely impatient and worried as there is no way I can afford to pay Deluxe rack rates.

I do think the folks on DIS are a teeny tiny fraction of the Disney fans out there. Many have no idea what is happening there and are sitting home expecting zero changes to their trip on the hotel side. And I do think there are some huge Disney fans that will jump at the hotels no matter the cost just for the smaller crowds in the parks.
 


In order to rebook could you do dec 26-Jan 1? And would we need to pay an increase in price if the rate is higher then?

Interesting question. Word I got was June 5 - June 21 check-in dates could re-book for July 11 through December 31, 2020, but I don't know if that means your stay needs to be completed by December 31 or if you have to check-in by December 31. If you have a reservation booked between June 5 - June 21, it may be worth calling in to the WDW reservation line to see if you can modify to Dec. 26 - Jan. 1 and see what they say. Please let us know what you find out!

Your modified reservation is going to be subject to prevailing rates for the new dates, so it's very possible you will be subject to a price increase if rescheduling to a Holiday season.
 
This made me chuckle ............ the Disney email system .............. if anything is consistent is the lack of consistency. Ask any AP holder about their AP emails. Half probably don't get them and the other half get the same email spread out over days or weeks. And if it's to book something like a new land preview ... it makes Willy Wonka Golden Ticket look like a breeze to get.

This whole situation is likely beyond the email departments pay grade, they can't handle it on a good day.




THIS^

Disney NEVER puts out this type of information ............. because every guest is handled individually when it comes to similar situations. You might have a hotel that overbooked or had some rooms end up not available on time ...... Guest Group A might be moved to another same tier hotel, Guest Group B might be upgraded to a higher tier hotel, Guest Group C might get sent to a DVC villa. They all have the same reservation, they are all part of a group that must be moved .... but they each are offered a different lodging. Very often if it is in advance due to a big booking you will get a phone call - some are offered a choice of XX or XX, and some are offered a choice of X or X. This is no different - just on a larger scale. So folks need to stop looking for announcements from Disney, eventually there will be some news and blogger reports if Disney doesn't open some hotels and what the results were. The hotels staying closed will be the news ... the handling will be the content.



I do think the folks on DIS are a teeny tiny fraction of the Disney fans out there. Many have no idea what is happening there and are sitting home expecting zero changes to their trip on the hotel side. And I do think there are some huge Disney fans that will jump at the hotels no matter the cost just for the smaller crowds in the parks.

It's so true. I have a Premier Passport. I receive exactly zero AP e-mails from the AP department. I guess between DL and WDW, they don't know who I belong to, so I don't get info from either one.
 
I just read on a Disney group that someone reported their Coronado reservation was just cancelled and they were moved to French Quarter. They didn’t mention dates, but I am assuming it is part of the NBA plans for this summer. Hopefully Disney moved them to a resort they are planning on opening by then. Hopefully some moderates will be opening!
 
It's so true. I have a Premier Passport. I receive exactly zero AP e-mails from the AP department. I guess between DL and WDW, they don't know who I belong to, so I don't get info from either one.
Are you concerned that you won't get first access to park reservations or previews without emails?
 
I used the words "add my children to my reservation", just worded it differently here. Riviera 1 bedroom sleeps 5 so I knew when I booked we would be fine. TA, for whatever reason, only allowed booking for 2.

Okay, my bad. You knew what you were doing.
 
Are you concerned that you won't get first access to park reservations or previews without emails?

I won't be able to go to any previews, so I'm not terribly concerned about that. I'm assuming (but you know what what that does!) that, once the reservation system opens it will be accessible through MDE and I should be able to access it through there since my AP is linked? I don't know. I'm trying not to stress over the unknown at this point since it is, currently, out of my control.
 
I just read on a Disney group that someone reported their Coronado reservation was just cancelled and they were moved to French Quarter. They didn’t mention dates, but I am assuming it is part of the NBA plans for this summer. Hopefully Disney moved them to a resort they are planning on opening by then. Hopefully some moderates will be opening!

Dates will matter...but I agree that being moved would imply they believe that could be open.
 
I just read on a Disney group that someone reported their Coronado reservation was just cancelled and they were moved to French Quarter. They didn’t mention dates, but I am assuming it is part of the NBA plans for this summer. Hopefully Disney moved them to a resort they are planning on opening by then. Hopefully some moderates will be opening!

We are at FQ July 19 and I would LOVE if it happened to be open by then. There are several deluxe resorts we would rank under FQ and we have been nervous about a possible move. I'm guessing this person had an August or September trip. I'd love to know for sure!
 
I just read on a Disney group that someone reported their Coronado reservation was just cancelled and they were moved to French Quarter. They didn’t mention dates, but I am assuming it is part of the NBA plans for this summer. Hopefully Disney moved them to a resort they are planning on opening by then. Hopefully some moderates will be opening!

I would love more details- did they get an email and called, were they automatically moved and when was it? The NBA could be there for a couple of months. So many questions, but it's definitely at least a positive sign that they're perhaps moving mod to mod, value to value etc...
 
IMO...they are going in order and allowing those to choose first for a chance at open rooms...by paying for it.

It will reduce those empty rooms, which could mean more people will be canceled at closed resorts. But, at since they are not allowing them to have it for free, going in order does seem like the fair way to do it.

What we don’t know, is maybe the moving into Phase 2, is allowing them to up park capacity? And so they realize they can accommodate if all DVC and Ft. Wilderness were to be filled up? That’s a pure guess on my part.
I just want to understand as there have been so many different recovery conditions as well as different rumors.

If someone has a reservation at a value or moderate resort before any Disney resorts or parks are open (forgive me, I've forgotten the date in July they are supposed to reopen) can they reschedule into the same resort category this year or next at the going rate for that category/hotel? Or are only deluxe available and they have to pay the difference. I'll put aside those that had a recovery offer already since that is a separate wrinkle, just original reservations for this time period.

If someone has a resort reservation at a value or moderate after the parks and (some) resorts are open, but not the resort that they have a reservation for, are we saying that their only option is to get moved to deluxe or cancelled? And that if they move to a deluxe they need to pay for the upgrade, even if it is for the same timeframe as the original reservation? Or does the upcharge only occur if they modify to a different time period?

If Disney chooses to not open those resorts due to $ cost issues (i.e., there is no reason they can't open Pop if they choose to open a deluxe), then this sounds very close to price gauging on the pandemic.

Is it really any different than someone who has different types of masks, one more expensive and brings in a higher profit margin than the other? They take orders for each before the pandemic. Once the pandemic hits, they choose to sell only the expensive masks (albeit at the same original price, not an increased one) and not make the cheaper ones available to people that already ordered them. I realize this is far from a perfect analogy for several reasons, not the least of which is that hotel reservation is for a specific set of dates while the mask is not, but this seems dicey.

Price gauging laws are hard to enforce and without an increase in the actual price of the hotel rack rate it may not technically apply, but by choosing to only open the more expensive hotels and not moving/honoring the original reservation, this seems a little too close for comfort. Disney has much better lawyers than me, (not even a lawyer at all) so I'm sure they know what they are doing, but this just seems like it could end up in litigation, civil or otherwise. I know I wouldn't be happy if I had a reservation at a value and was told the only way I could keep it would be to pay 4 times as much or more because Disney chose to only open deluxe resorts. I may not agree, but can at least understand if they didn't keep all discounts in the same category booking, but forcing someone into a completely different category seems wrong.

Then again, I could be completely misunderstanding what is happening, especially since it may not actually be Disney's official policy, just rumors from different people's experiences and third hand knowledge.
 
If Disney chooses to not open those resorts due to $ cost issues (i.e., there is no reason they can't open Pop if they choose to open a deluxe), then this sounds very close to price gauging on the pandemic.

Not even close to price gouging, but maybe one could argue bait and switch? I don't think it would ever stick though. Disney can make a very good case for keeping resorts closed. I think charging people to move them is a horrible idea, but they could sure do it if they wanted to. Somewhere in the fine print of your reservation it will tell you your reservation doesn't guarantee you a room.
 
If Disney chooses to not open those resorts due to $ cost issues (i.e., there is no reason they can't open Pop if they choose to open a deluxe), then this sounds very close to price gauging on the pandemic.

For at least this part, I believe the logic is that it would be overall less costly to operate certain deluxe resorts due to the way that they are attached to DVC resorts that will be already in a level of operation.
 

GET A DISNEY VACATION QUOTE

Dreams Unlimited Travel is committed to providing you with the very best vacation planning experience possible. Our Vacation Planners are experts and will share their honest advice to help you have a magical vacation.

Let us help you with your next Disney Vacation!











facebook twitter
Top