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[FigmentSpark]

Anyone else having trouble getting into the livecart site after the most recent Windows update? Of course, I can still use the one of my phone/pad, but I like using the cart on the computer, too. You know, just add things as I think of them, rather than have to pull up an app. (yes, I meant I keep the tab open all the time )

 

[Mickey&JoshNut]

Anyone else having trouble getting into the livecart site after the most recent Windows update? Of course, I can still use the one of my phone/pad, but I like using the cart on the computer, too. You know, just add things as I think of them, rather than have to pull up an app. (yes, I meant I keep the tab open all the time )

I just checked and I was able to into the site on my computer.

 

[Donald - my hero]

that moment when you finally accept that you not only left the coffee beans your hubby will run out of in 2 days and the receipt to prove you actually bought it but an entire bag of groceries at the store (or in the cart because it had started pouring rain when you left)
we had accepted the loss of the coffee and decided we'd take a drive tomorrow to the closest Second Cup that's still open and get the beans hubby loves and misses terribly - about 50 km but it's supposed to be sunny - but the stuff that the dietitian told me to buy and was extremely $$$$ I'm going to need to go back and beg for

 

[ilovetotravel1977]

@Donald - my hero I did that once. Left my cases of pop under the cart IN the cart thingy, in the pouring rain too! lol

I went back up and of course they were gone. I went in and the customer service rep went to the pop shelf and walked me out with them to my car.

 

[Donald - my hero]

@Donald - my hero I did that once. Left my cases of pop under the cart IN the cart thingy, in the pouring rain too! lol

I went back up and of course they were gone. I went in and the customer service rep went to the pop shelf and walked me out with them to my car.

I'm worried that without the receipt as proof that I spent the money I won't be able to get the stuff I did in fact pay for

 

[juniorbugman]

I'm worried that without the receipt as proof that I spent the money I won't be able to get the stuff I did in fact pay for

Call the store because as someone else said they may have put it aside when it was found. Can't hurt.

 

[dancin Disney style]

Call the store because as someone else said they may have put it aside when it was found. Can't hurt.

Yes...call the store. This happens all the time.

 

[AngelDisney]

I'm worried that without the receipt as proof that I spent the money I won't be able to get the stuff I did in fact pay for

Do you know the time and cash register number? They may be able to trace it with their computer. Pixie dust!

 

[marchingstar]

that moment when you finally accept that you not only left the coffee beans your hubby will run out of in 2 days and the receipt to prove you actually bought it but an entire bag of groceries at the store (or in the cart because it had started pouring rain when you left) View attachment 494779
we had accepted the loss of the coffee and decided we'd take a drive tomorrow to the closest Second Cup that's still open and get the beans hubby loves and misses terribly - about 50 km but it's supposed to be sunny - but the stuff that the dietitian told me to buy and was extremely $$$$ I'm going to need to go back and beg for

like everyone said, call!

if some mean-hearted customer took the bag from a cart outside, you might have a harder time.

but if you left it basically anywhere else, or an employee or good person found it, they will have a record.

info like the time of day, contents of the missing bag, till number, etc. will all show that it’s your purchase. you’ve got a great chance of getting your stuff back

 

[Donald - my hero]

I've called the store but the person who answered was in the actual store not at the customer service desk so she wasn't able to "look in the book" but promised that she would look when she's on break. That was almost 3 hours ago so I'm just waiting, working on more masks (I can't tell when I'll have energy or motivation to do anything, including washing them so I want a pile of them ready)
the customer service desk moved out to a separate area out of the store in between the doorways. They've moved the lottery, carpet washer things and odd things like that out there.

 

[FigmentSpark]

I've called the store but the person who answered was in the actual store not at the customer service desk so she wasn't able to "look in the book" but promised that she would look when she's on break. That was almost 3 hours ago so I'm just waiting, working on more masks (I can't tell when I'll have energy or motivation to do anything, including washing them so I want a pile of them ready)
the customer service desk moved out to a separate area out of the store in between the doorways. They've moved the lottery, carpet washer things and odd things like that out there.

I would call again. She may have forgotten.

 

[Mickey&JoshNut]

Just out of curiosity, for those that are doing the PC Express orders, how do you handle issues with the freshness of items? I picked up my grocery order on Tuesday and when I got home I unpacked everything and noticed that my hamburg buns were squished flat because heavier items were placed on top. I thought on well we'll have flat buns. But then last night I went to get an onion from the (very expensive) bag of onions I got with my order and half of them were rotting and had to be thrown out. I realize that if I was doing my shopping my hamburg bus would have been at the top of the bag and if I had noticed rotting onions in the display, I would have given them to one of the employees in the produce department. This this is the first time something like this happened and I know I should be thankful that my Fortinos is offering this service but these 2 items totalled almost $10. I tried to call the store but no one answered (I think the customer service desk may be closed).

 

[Mickey&JoshNut]

that moment when you finally accept that you not only left the coffee beans your hubby will run out of in 2 days and the receipt to prove you actually bought it but an entire bag of groceries at the store (or in the cart because it had started pouring rain when you left)

we had accepted the loss of the coffee and decided we'd take a drive tomorrow to the closest Second Cup that's still open and get the beans hubby loves and misses terribly - about 50 km but it's supposed to be sunny - but the stuff that the dietitian told me to buy and was extremely $$$$ I'm going to need to go back and beg for

Jacqueline, I hope you were able to get your items replaced.

 

[FigmentSpark]

Just out of curiosity, for those that are doing the PC Express orders, how do you handle issues with the freshness of items? I picked up my grocery order on Tuesday and when I got home I unpacked everything and noticed that my hamburg buns were squished flat because heavier items were placed on top. I thought on well we'll have flat buns. But then last night I went to get an onion from the (very expensive) bag of onions I got with my order and half of them were rotting and had to be thrown out. I realize that if I was doing my shopping my hamburg bus would have been at the top of the bag and if I had noticed rotting onions in the display, I would have given them to one of the employees in the produce department. This this is the first time something like this happened and I know I should be thankful that my Fortinos is offering this service but these 2 items totalled almost $10. I tried to call the store but no one answered (I think the customer service desk may be closed).

I haven't had that, but I have had the odd rotten potato. You will likely get an email survey. Make sure to mention it.

Also, call the store tomorrow. It's possible that the person who picked your order was new or a teen and didn't know about packing and choosing.

 

[Mickey&JoshNut]

I haven't had that, but I have had the odd rotten potato. You will likely get an email survey. Make sure to mention it.

Also, call the store tomorrow. It's possible that the person who picked your order was new or a teen and didn't know about packing and choosing.

Thanks I will try to call them again. I did get the survey and I did mention my squished hamburg buns but at that time I did not know about the onions.

 

[Donald - my hero]

Update to my tale of woe:
I called back and spoke to someone who was much more "in charge" She took down a ton of info including which till I had been at, the total of my bill & how I paid for it, approximate time (luckily i was brag-texting with my sister to show her how empty the store was and giving a play-by-play of my hunt so that i was able to give a window of time) and my best guess as to what was in the bag - a bag of coffee beans, Organic Ground Flax seeds (and you know that "O" word just adds to the price!) and a bag of corn flour that is hard to locate. Heaven knows if there was anything else but those 3 things are essential right now. She said she would go up to the office, track down the receipt and call me back to figure out exactly what i was missing and check to see if it had turned up anywhere.
That was at 3:45 and by 6 it was obvious her idea of "calling right back" means something different than i think. I had already missed an entire day of being able to trial the flax seeds and I really wanted to get a move on so we jumped in the car and headed back over. Hubby sat in the car while I went in. GOOD FLIPPIN GRIEF I had to tell my sob story 3 more times to different people and not one of them offered to look on the shelf that lost groceries go to wait. No one knew who I had talked to, no one seemed to care and I was getting more and more frustrated. Eventually someone decided it would be worth all of our time for her to watch the security feed from yesterday to see if I had left anything. After about 15 minutes she came back and said she didn't even see me on the tape, I pointed to the till I had been at and she moaned "i was looking at THAT one, give me a minute" I asked her to just look for the dang bag of food and she shrugged, no, nothing was turned in. WHAT level of hell did i fall into?!?!?!? She asked what was missing, I told her and she wrote it down on a scrap of paper and told me I should just buy it again and left.

Only saving grace was that the store was empty .. there was no line to get in, no line to check out, it was DEAD! I went and picked up my 3 things again, headed back to the self-check (I had been standing there for the entire 20 minutes it took to discover that nothing had been turned in) the girl who was in charge of that section was really cheerful but not the brightest crayon in the box and actually congratulated me for finding my food again. Paid my $26 yet again and left.

WOW, I made that a long drawn out whiny rant didn't I?? I'm frustrated that I let 2 people give me false hope that they would do something to help me and really ticked that I wasted my time even trying.

 

[AngelDisney]

Update to my tale of woe:
I called back and spoke to someone who was much more "in charge" She took down a ton of info including which till I had been at, the total of my bill & how I paid for it, approximate time (luckily i was brag-texting with my sister to show her how empty the store was and giving a play-by-play of my hunt so that i was able to give a window of time) and my best guess as to what was in the bag - a bag of coffee beans, Organic Ground Flax seeds (and you know that "O" word just adds to the price!) and a bag of corn flour that is hard to locate. Heaven knows if there was anything else but those 3 things are essential right now. She said she would go up to the office, track down the receipt and call me back to figure out exactly what i was missing and check to see if it had turned up anywhere.
That was at 3:45 and by 6 it was obvious her idea of "calling right back" means something different than i think. I had already missed an entire day of being able to trial the flax seeds and I really wanted to get a move on so we jumped in the car and headed back over. Hubby sat in the car while I went in. GOOD FLIPPIN GRIEF I had to tell my sob story 3 more times to different people and not one of them offered to look on the shelf that lost groceries go to wait. No one knew who I had talked to, no one seemed to care and I was getting more and more frustrated. Eventually someone decided it would be worth all of our time for her to watch the security feed from yesterday to see if I had left anything. After about 15 minutes she came back and said she didn't even see me on the tape, I pointed to the till I had been at and she moaned "i was looking at THAT one, give me a minute" I asked her to just look for the dang bag of food and she shrugged, no, nothing was turned in. WHAT level of hell did i fall into?!?!?!? She asked what was missing, I told her and she wrote it down on a scrap of paper and told me I should just buy it again and left.

Only saving grace was that the store was empty .. there was no line to get in, no line to check out, it was DEAD! I went and picked up my 3 things again, headed back to the self-check (I had been standing there for the entire 20 minutes it took to discover that nothing had been turned in) the girl who was in charge of that section was really cheerful but not the brightest crayon in the box and actually congratulated me for finding my food again. Paid my $26 yet again and left.

WOW, I made that a long drawn out whiny rant didn't I?? I'm frustrated that I let 2 people give me false hope that they would do something to help me and really ticked that I wasted my time even trying.

I am so sorry about your experience here Jacqueline. I am glad that you were able to re-purchase your essential items. The way customer service was handled by the store is definitely disappointing.

 

[ottawamom]

Jacqueline, time to "out" them (store name, location) for their poor customer service. I'm so sorry you didn't get a better resolution to your problem. Public venting does help sometimes.

 

[tinkerone]

Just back from my trip to Shoppers. Spent $80.12 before tax and received 33,801 in points so $33.80 back. That's about a 42% return. I'm also missing 400 points for an item that rang in wrong so I have sent off a missing points request.

 

[dancin Disney style]

Update to my tale of woe:
I called back and spoke to someone who was much more "in charge" She took down a ton of info including which till I had been at, the total of my bill & how I paid for it, approximate time (luckily i was brag-texting with my sister to show her how empty the store was and giving a play-by-play of my hunt so that i was able to give a window of time) and my best guess as to what was in the bag - a bag of coffee beans, Organic Ground Flax seeds (and you know that "O" word just adds to the price!) and a bag of corn flour that is hard to locate. Heaven knows if there was anything else but those 3 things are essential right now. She said she would go up to the office, track down the receipt and call me back to figure out exactly what i was missing and check to see if it had turned up anywhere.
That was at 3:45 and by 6 it was obvious her idea of "calling right back" means something different than i think. I had already missed an entire day of being able to trial the flax seeds and I really wanted to get a move on so we jumped in the car and headed back over. Hubby sat in the car while I went in. GOOD FLIPPIN GRIEF I had to tell my sob story 3 more times to different people and not one of them offered to look on the shelf that lost groceries go to wait. No one knew who I had talked to, no one seemed to care and I was getting more and more frustrated. Eventually someone decided it would be worth all of our time for her to watch the security feed from yesterday to see if I had left anything. After about 15 minutes she came back and said she didn't even see me on the tape, I pointed to the till I had been at and she moaned "i was looking at THAT one, give me a minute" I asked her to just look for the dang bag of food and she shrugged, no, nothing was turned in. WHAT level of hell did i fall into?!?!?!? She asked what was missing, I told her and she wrote it down on a scrap of paper and told me I should just buy it again and left.

Only saving grace was that the store was empty .. there was no line to get in, no line to check out, it was DEAD! I went and picked up my 3 things again, headed back to the self-check (I had been standing there for the entire 20 minutes it took to discover that nothing had been turned in) the girl who was in charge of that section was really cheerful but not the brightest crayon in the box and actually congratulated me for finding my food again. Paid my $26 yet again and left.

WOW, I made that a long drawn out whiny rant didn't I?? I'm frustrated that I let 2 people give me false hope that they would do something to help me and really ticked that I wasted my time even trying.

I think that it's fairly common to have to speak with multiple people. Not right though. My whole account situation....I probably explained 15 times I mean I get that each person doesn't know what happened and you have to start over but it doesn't make it any less frustrating.

If it were me I would have been satisfied if they had looked in the area that they stored forgotten items. Going to look at security footage, IMO, is going above and beyond. I'd be willing to bet that where ever you left it the next person along looked in the bag and saw something that they liked and took it. Lets just hope they actually needed it. I don't think it was wasted time trying to get the bag back.....the store might have had it. There are still a few honest people out there. You know, for $26 I would have tried to get it back too.