Can I receive a refund if I’ve booked a ticket on Southwest and feel uncomfortable flying?
Nonrefundable tickets not flown on the travel date, but canceled in accordance with Southwest’s No Show Policy, can be applied to future travel up to one year from the original purchase date aside from the below exceptions. All travel funds must be used by the individual named on the ticket.
In recognition of the current travel environment, we are extending the expiration date of some travel funds:
- Customers’ funds that have expired or will expire between March 1-May 31, 2020, will now expire June 30, 2021
- Any newly created travel fund due to a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021
For any nonrefundable tickets that do not fall within either date range noted above, the travel funds can be used up to one year from the original purchase date but must be used by the individual named on the ticket.
Any travel planned through the end of April can be changed online for up to 60 days from the original date of travel without paying any difference in fare if you are traveling between the same origin and destination. Look for flights that display as “Available.” Flights that show a price point are not eligible for a change without paying a fare difference.
Refundable tickets not flown on the travel date can also be applied to future travel.
More information on refunds can be found on
Southwest.com. We hope these policies continue to give our Customers flexibility and options for travel planning.
If my funds are still active and have not expired, how can I use the funds or be notified of the expiration date extension?
It will take several weeks to implement the expiration extension of unused funds. Once the extension is complete, more information will be provided on how Customers can access and apply their travel funds.
Is there a fee to change my flight to a different date?
Southwest does not charge fees to change or cancel flights, although applicable fare differences may apply.