Post all SW questions concerns, etc. here...

Joined
Oct 23, 2015
Yikes- this all confusing. I'm in a similar boat- I used some travel funds from an November 2019 flight (price reduced) to book April 2020 flights. These funds were to cancel in May 2020. I cancelled the April flights and the 2 (out of 6 booked) flights that used the funds, are saying all my funds expire May 2020 (other flights Oct 2020). I'm hoping to use all the funds to book for November. Just have to wait it out I guess.
I know exactly how you're feeling! It's way confusing.

I'm so glad SWA is doing this even if I don't get an extension on the travel funds it's nice the others are able to get it.

I'm just waiting my turn if you will to see if it will apply at all to us :)
 

poohj80

Got Hunny?
Joined
Jul 16, 2001
I'm in the same boat as well. Rebooked my upcoming flights when prices fell, but all funds still show May 29, 2020 expiration date I assume since I used previous travel funds when booking.
 

SaintsManiac

Adventure is out there.
Joined
Dec 9, 2014
I'm in the same boat as well. Rebooked my upcoming flights when prices fell, but all funds still show May 29, 2020 expiration date I assume since I used previous travel funds when booking.
I have the same expiration date. This extension policy should work for us. They said it would be a few weeks before the dates update.
 
  • Crazyhorse

    DIS Veteran
    Joined
    Oct 23, 2007
    Maybe this will help. On Saturday I once again "changed" our flights in early May, grabbing another $16.00 per ticket credit. However, I noticed that the travel fund box didn't reflect the additional $32.00. It clearly showed my other "changes" but not this one. Yesterday I PM'd SW via facebook messenger. Very quick response...looked us up, confirmed current travel fund credit. Asked that I copy/paste the info showing the $16.00 x 2 from Saturdays SW confirmation email. I did that...a bit later they typed back at me and confirmed the error and said I should get something in email, with Luv voucher or something. If I don't receive anything in 10 days, to type back at them. The current travel funds expire December 11, 2020. I copy/pasted what I was told regarding the travel funds and the luv voucher...Here is what they said: "Thank you for being so patient with me! I was able to see the downgrade that was performed, but it looks like there was an error and the funds have basically been absorbed by the system. What we will have to do is submit a claim on your behalf, and have a Southwest LUV Voucher issued in that amount instead of having that travel credit. The voucher will have the expiration date as the ticket at this point, but rest assured the funds will be extended to June 30, 2021. Is the email that was used on your reservation a good place to send that to? -Alec
     

    shoreward

    DIS Veteran
    Joined
    Jun 25, 2014
    Effective tomorrow, March 25, Southwest will temporarily suspend all beverage and snack service; canned water will be available upon request.

    This is the same policy being implemented by some other carriers, to reduce the risk of transmission of the virus.
     

    nkereina

    Last chance to lose your keys.
    Joined
    Feb 11, 2009
    That's not the same as my situation and a few other posters though which is causing the confusion and to be fair SWA does say they are extending only to some travel funds likely because they want to be able to play it by ear.

    I believe a poster mentioned that they used travel funds which when they cancelled the flight still reflected the existing expiration date but they had heard (from Points Guy I believe) that the funds would eventually be updated to June 2021. The thing for those of us that used travel funds to purchase tickets that are now needing to be cancelled or will be cancelled by SWA is we don't have confirmation from SWA that the travel funds will have the June 2021 date because it's not explicitly stated. Right now it's only for people who have used travel funds to purchase a ticket with an expiration date up to May 31st, 2020.

    Our travel funds expire October 2020 (from a flight cancellation we did in October 2019).
    • Those funds were used to purchase 1 of our 2 tickets for an April 2020 flight.
    • No new travel funds are being created here
    • AND our travel funds have an expiration date outside of the present window being provided.

    That's the difference between what they are talking about in your above statement and my situation though I totally appreciate you trying to help out :) .

    So it's kinda a waiting game and I would feel much more confident if I knew someone's travel funds has already been updated to June 2021 when their original expiration date was past the May 31st date. We know we'll get the points back for my ticket if we cancel because that's just how it works. It's my husband's ticket that has the travel funds attached that we are wondering about. We're just waiting it out for a bit. The flight was April 12th so a lot of info can come out between now and then.
    Yikes- this all confusing. I'm in a similar boat- I used some travel funds from an November 2019 flight (price reduced) to book April 2020 flights. These funds were to cancel in May 2020. I cancelled the April flights and the 2 (out of 6 booked) flights that used the funds, are saying all my funds expire May 2020 (other flights Oct 2020). I'm hoping to use all the funds to book for November. Just have to wait it out I guess.
    I'm in the same boat as well. Rebooked my upcoming flights when prices fell, but all funds still show May 29, 2020 expiration date I assume since I used previous travel funds when booking.
    I have the same expiration date. This extension policy should work for us. They said it would be a few weeks before the dates update.
    I am in the same boat as all of you, with flights booked on prior travel funds that would have an expiration of June 23, 2020 if I cancel them. I called this morning because I am now impacted by the FL Governor's mandate (I'm flying from NY). I was transferred to the "Funds Management" department and the rep I spoke to read their talking points to me verbatim - the question on their talking points was for guests who have flights booked on travel funds, will their travel fund expiration date also be extended through June 30, 2021. The answer to that question was yes, if the flight is cancelled between March 1-May 31, the travel funds will also be extended to June 30, 2021. I asked the rep back "so as long as I cancel by May 31st, my travel funds will be extended to June 2021?" and she said yes. I've not seen this published in anything released by Southwest, but the rep was reading the internal talking points distributed to them which are meant to field these kind of questions.

    If anyone else calls, please let us know if you receive the same answer or something contradictory. I will feel better about it when I see this in writing or the same answer is given by more than one rep!
     
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  • cmarsh31

    DIS Veteran
    Joined
    Sep 5, 2015
    Flights for Memorial Day weekend that had "disappeared" but I had not received a cancellation notification are now back on the schedule. I know a few others were having similar experiences.
     

    georgina

    DIS Veteran
    Joined
    Apr 21, 2003
    Flights for Memorial Day weekend that had "disappeared" but I had not received a cancellation notification are now back on the schedule. I know a few others were having similar experiences.
    Yep, checked the one I was concerned about and yesterday it was back (none of our flights was cheaper, though)
     

    zoo2tycoon

    DIS Veteran
    Joined
    Mar 7, 2012
    I cancelled 4/17 flights today. I had purchased EBCI. Did online chat via Facebook was told no refund unless I rebooked those flights- I was offered 4000 rapid rewards points for compensation of EBCI when I cancelled flights. Points appeared immediately.
     
  • scrappinginontario

    DIS Veteran
    Joined
    Nov 7, 2010
    I cancelled 4/17 flights today. I had purchased EBCI. Did online chat via Facebook was told no refund unless I rebooked those flights- I was offered 4000 rapid rewards points for compensation of EBCI when I cancelled flights. Points appeared immediately.
    That’s good compensation since technically they don’t refund EBCI when we cancel our flights. It would normally take about $800 in flights to earn 4,000 points.

    When we had to cancel flights due to Irma in 2017 our EBCI was just gone.
     

    zoo2tycoon

    DIS Veteran
    Joined
    Mar 7, 2012
    That’s good compensation since technically they don’t refund EBCI when we cancel our flights. It would normally take about $800 in flights to earn 4,000 points.

    When we had to cancel flights due to Irma in 2017 our EBCI was just gone.
    I was surprised. I did chat via Facebook messenger and got very nice agent.
     

    maciec

    AHHHH....Donuts. Is there anything they can't do?
    Joined
    May 10, 2001
    I got an agent and spoke to them about my EBCI and they only gave me 1,000 points. That is the equivalent of $30. I spent $100 on EBCI. I said as much to the agent and he said "thanks for the feedback and I'll pass it on"

    Needless to say I am disappointed
     

    Fangorn

    DIS Veteran
    Joined
    Sep 3, 2016
    That isn't a new thing. It happens a lot. There is not always a direct correspondence between cash price and points cost.

    Particularly at this time, they'd be wanting to incentivize new cash purchases, and less interested in points usage.

    Steve
     

    ultimatefans

    Mouseketeer
    Joined
    Jul 2, 2013
    That isn't a new thing. It happens a lot. There is not always a direct correspondence between cash price and points cost.

    Particularly at this time, they'd be wanting to incentivize new cash purchases, and less interested in points usage.

    Steve
    I figured something like that was going on, but I’d never seen it before. I was wondering if it’s temporary or if the point value had been modified. Thanks for the info!
     



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