Erica Ladd
DIS Veteran
- Joined
- Jun 12, 2018
I just called SW and waited about a minute or less to get through - I chose the change existing reservation option. But I have some interesting things I figured out...
1. Most of my tix were paid with TF the rest with GC's. My expiration date was stuck at 5/28/20 (I should have been more careful with this as I think only a few $$ came from that old reservation - it would have been to my advantage to leave it off and have more flexibility - but hey - who knows when a pandemic is gonna hit???
2. I asked the CS on the phone if I could use TF to get EBCI - She said no. I guess I should have known that as my flight went down in price again but I'll never used it before 5/28.
3. I noted that my email stated I could change my ticket anywhere within 14 days of my original date at no cost to me. I told CS that someone else said they saw it had been extended to 60 days. She looked through her notes and confirmed it was 60 days. I asked where I could find that policy change to read for myself and she had no idea where to tell me to look.
4. She stressed my TF expiration again and said I could move my tix as long as it was within the TF expiration window and I said I thought that was kinda pointless since I doubt I would return from a trip 5/16 and then take another before 5/28. Oh well
5. I asked if there were further disruptions to travel (ie - CDC, gov't mandates) could these things change again? Of course, no idea.
6.***The most important thing IMO*** She offered to change the flight for me and I said I'll just do it on my app. I tested out several dates and I could change my tix 60 days out EVEN THO MY TF WOULD HAVE BEEN EXPIRED. I think that's important for anyone who gets that message and wants to change dates/times but doesn't want to lose TF credits.
Unfortunately for me I would have loved a 120 day extension as I would have pulled the trigger and canceled May trip just to be safe but the only dates I can realistically change to are in the mid summer/heaviest crowd times. And boy was I sad when she told me I can't use TF to get EBCI. I'm relatively new to this as we don't fly often. (and don't tell my CS but I'm gonna try it just to see if I can!!! lol)
If someone already posted this sorry and please ignore. Hopefully it will help someone by giving them more flexibility!
ETA - I have 2 separate reservation, only got an email for one but they both gave me the red banner on the app)
1. Most of my tix were paid with TF the rest with GC's. My expiration date was stuck at 5/28/20 (I should have been more careful with this as I think only a few $$ came from that old reservation - it would have been to my advantage to leave it off and have more flexibility - but hey - who knows when a pandemic is gonna hit???
2. I asked the CS on the phone if I could use TF to get EBCI - She said no. I guess I should have known that as my flight went down in price again but I'll never used it before 5/28.
3. I noted that my email stated I could change my ticket anywhere within 14 days of my original date at no cost to me. I told CS that someone else said they saw it had been extended to 60 days. She looked through her notes and confirmed it was 60 days. I asked where I could find that policy change to read for myself and she had no idea where to tell me to look.
4. She stressed my TF expiration again and said I could move my tix as long as it was within the TF expiration window and I said I thought that was kinda pointless since I doubt I would return from a trip 5/16 and then take another before 5/28. Oh well
5. I asked if there were further disruptions to travel (ie - CDC, gov't mandates) could these things change again? Of course, no idea.
6.***The most important thing IMO*** She offered to change the flight for me and I said I'll just do it on my app. I tested out several dates and I could change my tix 60 days out EVEN THO MY TF WOULD HAVE BEEN EXPIRED. I think that's important for anyone who gets that message and wants to change dates/times but doesn't want to lose TF credits.
Unfortunately for me I would have loved a 120 day extension as I would have pulled the trigger and canceled May trip just to be safe but the only dates I can realistically change to are in the mid summer/heaviest crowd times. And boy was I sad when she told me I can't use TF to get EBCI. I'm relatively new to this as we don't fly often. (and don't tell my CS but I'm gonna try it just to see if I can!!! lol)
If someone already posted this sorry and please ignore. Hopefully it will help someone by giving them more flexibility!
ETA - I have 2 separate reservation, only got an email for one but they both gave me the red banner on the app)
Last edited:
