PSA: Disney is having MAJOR problems at the parks with 3rd party tickets (at least for us).
Just came back from WDW and me and the GF had one of the most frustrating experiences with Disney. I know we don't talk about trip reports on here that much, but I booked this stay with "magical" rates which aren't really talked about broadly on these forums besides this thread and a few others. As you know the "Magical" rates don't come with regular tickets, but convention tickets and a added water park bonus.
- Showed up to Epcot on rope drop the first day, MB not working. CM directed us to the ticket booths, in which a manager got involved because either of the ticket booth agents could find our tickets on one system and not the other. Manager called IT, which took another 30 minutes so she comped us two park hoppers for the day just to not waste any more of our time. Advised us to see guest relations later in the day. Saw guest relations and the CM seemed to know what exactly what was going on. She said we needed to go back to Pop because the hotel system and theme park system weren't communicating with each other. Pop couldn't find out what was going on with our tickets, but said they would comp us another 1 day park hopper and water park tickets. Both comp tickets showed up on
MDE later that night.
- Showed up to Blizzard Beach the second day, MB is still not working. GR CM at the gate walked us over to the booth and took nearly 45 minutes with us on the phone with IT to try to solve the problem with our tickets. CM can see the park hopper and comp tickets, but neither is working. CM said that IT "reset" our accounts and it eventually worked. Headed back to the hotel after BB and both of our MB's don't work to get into our room
. Headed back to the concierge at Pop, and asked about the additional 1 day hopper for the next day. CM says they can see it on my account and everything is all set.
- Arrived at Magic Kingdom on the last day and guess what... MB's don't work. CM advised us to see guest relations, but the line was nearly 150 people long so we decided to head to Animal Kingdom instead. After another hour or so at GR, the CM fixed it for us again. Told us they have been having problems all week with the systems and it has been absolute hell for the CM's. We thought "great, today is the last day and we won't have any more problems since we are leaving tomorrow." Lunch time came and we headed to Satuli Canteen and guess what... MB won't let us charge anything to our room. THANK GOODNESS we had Apple Pay authorized on our phones because we usually leave our wallets in the safe to pack light for the day.
It sucked because the CM's were so nice about everything and they really tried to fix it, but it's so out of their control. It seemed like it was specifically the 3rd party tickets that was giving our accounts so many issues and if I knew we were going to have so many problems, I would have bought them from Disney direct instead and booked the discounted room at the Swan instead. At every ticket booth we had to go to, there was another guest who had the same exact problem we were having with not being able to access tickets.
I almost feel like posting this in a separate thread, but I don't want to have half the forum asking what a "magical" rate is.
EDIT: We booked the "magical" rates in 2017 and had absolutely zero issues with our stay.
It just hasn't been processed yet, it may be a couple days for a status change. Or could be this afternoon, they process at weird times sometimes.
Hey, we hit 2500 pages! 
