Mrsjvb
DIS Veteran
- Joined
- Sep 5, 2007
I find this curious. I’m staying in a hotel with no elevator. Do they really tell people who show up with an ECV that they don’t have a ground floor room for them and that they have to climb stairs, even when the person told them in advance they can’t do that?
I don’t necessarily mean me. But if you’re disabled and rely on an ECV and can’t go up stairs, how doe you plan ahead?
I actually have a genetic defect in my knee and already requested a ground floor because of that but I could manage if I absolutely had to.
yes. I have had to tell people I had no ground floor rooms available. and my hotel did not have an elevator. granted it was only 2 stories high, but still. if it is not indicated on the reservation that you want one, you get assigned to whatever the system says will be open for the dates you are reserved for. this does not factor in late checkouts( people who decide to stay an extra day, or who do not actually check out until after 1 pm, meaning the housekeeping staff may not actually get it turned over) or walk ins. if you indicate you need one, we noted it in the pre assignment to not move this person . but as I said, sometimes you have allowed Room X for this person, but the person who is occupying it doesn't leave on time. or, once, they trashed it so badly we had to take it off inventory for a week.
you need to specify ECV. just asking for a first floor room is not a flag for those who assign room numbers. LOTS of people ask for first floor rooms.. and at least half the time it has nothing to do with mobility.
Disney in particular is pretty up front about not guaranteeing any specific requests. the only time I have seen them do so is if the number of kids outnumber the number of adults and you request adjoining/connecting rooms( interior door)
Its funny, we do not request specific rooms, but 2 out of the last three trips I have been assigned a handicapped room. my wheelchair collapses easily and I don't need it anywhere other than the parks so we never bothered to request one. I will admit to greatly appreciating the large zero entry shower though....