I am having difficulties with my Dolphin reservation and MDE. I was able to link our reservations (3 rooms) without any issue, or so I thought.
In MDE, the Dolphin reservation numbers are all linked BUT my husband (in whose name the reservations were made) is linked in all three rooms. I was able to add one additional guest to each room, but that leaves two of our party of six without a room link Hence, when it is time to make FP+, two people will be ineligible since they are not linked to a reservation.
I have spoken to the MDE help desk who redirected me to The Dolphin. The Dolphin (after I submitted my request in writing) added all six of us to specific reservation numbers and felt that would trigger MDE to update with all six of us linked to the right reservation numbers. Unfortunately, that didn't happen.
A second call to Disney explaining the reservation changes and a second redirect to The Dolphin by MDE with instructions to tell them the reservations are not properly linked. Oy vey. . .
A second call to The Dolphin explaining MDE advice. The Dolphin says to call MDE and tell them to reset the hotel reservations section so I can re-link AND that I really should wait 24 hours to see if it corrects itself. . .I waited and it didn't correct. If it was as easy as a reset by Disney, one would think they would have done that already?
Should we take bets that on my third call to MDE I will be told that I have to call The Dolphin? My husband said I should conference call both and make them hash it out since it is their systems causing the frustration. I am so glad I began this process over 30 days before our 69 day FP+ window opens!
Anyone else have the multiple party/room issues set forth above AND get a positive resolution? Frankly, in May we made FP+, but only used them a few times for the headliners. Still, with six of us and the new 7DMT running (it opened the day we left in May), Soarin', etc. I want those FP+ for our group.
Tess
Your post sounds just like me a couple of months back. I literally was ready to tear out my hair going back and forth btwn Disney IT and the Dolphin.
We booked using Aeroplan points (Air Canada). Pretty simple booking , just 1 room for dh and I. When I went to link the ressie to mde it wouldn't add dh's name to the file. So I called Disney, who then had me calling, the dolphin, who then had me calling Disney, and back and forth we went for are you ready ....7 days.
It would get corrected, and then I'd go back on mde only to find that it had once again chgd. And of course I kept being told to check back in 24 hrs.....where it just got worse.
It was only when someone from IT finally took ownership of the problem, and promised to coordinate with the Dolphin that it got fixed.
In all seriousness I spoke to at least 10 different people between the 2 places and only 1 of them seemed to have the ability of fixing it. I know its a pita but just keep going till you find the person who can fix it. It might help telling them how frustrated you are. That's what it took for me to get someone to actually take charge and deal with the problem between THEM instead of me having to bounce back and forth like a ping pong ball.