I posted earlier in this thread and have been following it. I just relistened to the entire segment again and have a few thoughts.
While I originally did not completely understand Pete's "cleaning lady" reference, I believe I do now. He was comparing her to being at the bottom of the totem pole, so to speak, in terms of qualified individuals that could be promoted to president of WDW. His discussion of Matt Ouimet and his relationship to Jay Rasulo as opposed to Meg Crofton's was very interesting.
I don't know as much of the inner workings of Disney management as Pete does, but I have heard this before. When Ouimet left, I did read that much of it had to do with Rasulo's appointment of Crofton as opposed to Ouimet, who should have been next in line. Pete alluded to the fact that Crofton was somewhat a puppet to Rasulo and this led to her appointment. Obviously I am not in the inner circle to know what their relationship was like, but this is a fact that is out there.
My mother used to work in Human Resources for a large medical company. I was not offended at all by Pete's comments. For me, they were not "hard to listen to" or off the cuff. Instead, I found them to be full of passion about something he deemed so very wrong. I agree with this. The fact that Disney is penalizing those guests who are unable to travel during the non-peak times is absurd and I am glad that they were called out on it.
We all know that it is very difficult to take children out of school, for teachers to take time off of work (unless they accept a dock in pay), and for so many other employees to get a vacation during these times. Just because people are working hard does not mean they should be punished with higher rates for food than someone who has more flexibility in their vacation travels. I will not accept any argument stating that the same entree you order at a restaurant one week during off-season is more expensive to make the very next week during peak. I feel that Disney is cutting corners and seeing how far they can push the dining plan prices. Unfortunately, it looks like many guests are going to grin and bare it. This is something that I will never fully understand.
The fact of the matter is that Disney has become a very greedy company. Just think back to when DU was trying to book the first cruise, the TSM event, etc. and all of the hoops Disney made them jump through. That alone showed it. The quality of their merchandise, in many areas, has also gone downhill and the cleanliness of the parks is not what it used to be many years ago. In fact, my brother took his family to DLR last month. None of them have been to a Disney park before. When they returned, I asked him what he thought of it. His first response was "I was really surprised how dirty the park was. With how everyone talks of Disney being so clean and having great customer service, I was really surprised." Before anyone says that this is a fluke occurence, I have to point out that this is a new guest's first impression of Disney parks. This first impression is what drives future visits and sales. Having a negative experience in these areas is problematic. This never would have happened years ago.
Disney's profits are going down, and there is not as much money in the back to maintain this quality. I do not think that can cut much more without the ordinary guest noticing, and then they would have the PR problem of Disney not being what it used to be. With dozens of sites like this out there, word could spread that the quality is going down and then less people would come. If people are going to shell out a huge chunk of money during a recession, they had better be SURE that what they are getting is worth the sacrifice. Either situation would be bad for Disney, and I figured they chose the lesser of two evils. Disney always leans to the side of quality. I have a feeling that all companies that have been playing by the rules in this situation, like Disney, are caught between a rock and a hard place.
Now, I could be totally wrong, but Disney is already having quality issues with it's feature films. A hit like this at the theme parks would likely cause dire consequences.
While Disney profits have been affected by the nation's recession, they still grossed a large amount of money this year. Still, if they are so concerned about their revenue perhaps they need to look at the obscene discounts that are being offered and see if they really put them ahead. The 4/3 deal was immensely popular and while park attendance increased, their revenue numbers for that quarter decreased 50%. I hate to say it, but it sounds like they lost money here. You can't give so much for free and expect to come out ahead or break even just so that your attendance numbers go up.
I've gone to WDW over 20 times since the early 1990s. I have seen a decrease in the conditions of the parks so yes, the ordinary guests are noticing it.
I've been around long enough to hear many a rant from Pete, and I truly appreciate everything he has to say. I think that it's great that Pete feels so passionately about things. I think it's great for him to say what he believes and to say it to so many people. The whole podcast crew should be proud of themsevles for what they have turned the show into, and I think that they are. It's great to be part of such a community.
With that said, I was offended by the insults that Pete threw at Meg Crofton. I, for one, don't know her, and I don't know what her history is (other than that she's worked her way up with WDW). However, she is a human being. She has worked hard to get where she is at. You don't get to be in her position without a little ambition. And, to insult her by wondering if she still cleans the toilets in her free time is unkind. I for one, have respect for her for achieving such a position in life. She sets a great example for women and for all Americans. I'm sure that Ms. Crofton is responsible for many great things that have happened with the company. You can disagree with what WDW is doing right now. You can be passionate about it. But, it is not necessary to attack the human being that she is. It is not right to insult the years she has put into her career by belittling her.
You are okay with the childish name calling? I think Pete and the crew do a great show, but we all know Pete can get a little fired up at times. I think he did just that and stepped a bit out of line. Calling her decision into question were fine, but the childish name calling was a bit much, IMHO.
I think at one point during the "rant," the cleaning lady reference was used for humor. Comics do it all of the time. I think Pete's criticism was well justified and I never felt like he was destroying a human being or her career in anyway.
People criticize others everyday. I feel that Pete's comments were driving a point that needed to be made home even if some didn't like it. Just my opinion.
Personally, I am sick and tired of name calling in any form from anyone. To me, as soon as name calling enters the debate, the argument becomes garbage. That's probably why I do not enjoy Pete's rants as much as others on the boards (not as much to say it before Nicole and Don, but still). Maybe it stems from name calling I received growing up, or from fatigue from the world in general, or whatever. I just don't like it.
I respectfully disagree here. Just because someone inserts some type of a reference or "name calling" doesn't negate all of the facts, figures, and other points made in a debate. Sure, some things made be considered impolite and I understand that, but in my opinion it doesn't destroy an argument.
One last note I wanted to add that I contacted Meg Crofton last summer about the closing of Pleasure Island, specifically the Adventurer's Club. Not once did I receive an email or letter in response, let alone a phone call. As much as I dislike Kevin Lansberry, at least his assistant called me when I wrote a similar letter to him.
Just my two cents.