Iger did not come back to help the parks, he came back to help streaming. I highly doubt that he's going to remove anything that is already in place at the parks.
Though there's no denying how the parks and content have supported each other since the day Disneyland opened. The experience from a single magical experience can make someone a lifelong fan of a particular IP. I've been a star wars fan since I was a toddler, so I take my family to Batuu. My wife then had an incredible experience and though was never really a fan before is a very loyal star wars fan now. More than that she's a brand advocate.
I didn’t say he was going to ignore the parks I said his focus will be on streaming and that is why they brought him back was because they lost a lot of money for disney+ so he’s here for that and will look at the parks but the parks seem to be making good money right now.
Then let me clarify: he will not ignore the customer dissatisfaction, as he understands the connection between the park experience of the millions of people who visit and the financial success of Disney's content.
Ok and the customers who are dissatisfied keep coming back or if they leave someone replaces them cause the demand to go to Disney is still sky high. There hasn’t been much loss in the parks department.
I agree. The parks punch above their (revenue) weight in the public perception of The Walt Disney Company. And as you pointed out earlier, they can drive demand for Disney's other products. If too many people get turned off to visiting the parks, that will have a long-term effect on the company's health. Simply looking at current park revenues (as Chapek was apparently doing) doesn't tell the whole story of how important the Disney parks are to the company's future.
This, combined with the email he sent employees/CMs last night, further cement what I perceive as the biggest difference between the Bobs: Iger "gets it." He understands a) why people care about Disney as a brand and b) how to be a boss that people want to work for. A person can be both of those things and care about the bottom line, making relatively smart choices about when and how to spend money. Even though he was clearly brought back to serve Disney's financial situation, throughout his tenure he showed himself to be a person who understands that you have to spend money to make money. I didn't agree with every decision he made about the parks, and I don't think I would agree with every decision from any CEO ever. But his statements just since yesterday (and his previous actions, especially places like DCA) are reflective of a leader who understands the importance of the brand. I find that encouraging.
Agreed. As a 15+ year paasholder , we used to go at least twice a month and spend, shop and eat. With chapeck, we've gone twice in just about a year. It didn't feel the same. I just didn't want to give Disney my money. I'm looking forward to Igers changes. I'm happy to spend. But, don't make me feel like a chump. Paycheck wanted my paycheck, but preferred me not to be in the parks. The iger years, we couldn't wait to go back.
Agreed. As a 15+ year paasholder , we used to go at least twice a month and spend, shop and eat. With chairs, we've gone twice in just about a year. It didn't feel the same. I just didn't want to give Disney my money. I'm looking forward to Igers changes. I'm happy to spend. But, don't make me feel like a chump. Paycheck wanted my paycheck, but preferred me not to be in the parks. The iger years, we couldn't wait to go back.
Agreed. As a 15+ year paasholder , we used to go at least twice a month and spend, shop and eat. With chapecks, we've gone twice in just about a year. It didn't feel the same. I just didn't want to give Disney my money. I'm looking forward to Igers changes. I'm happy to spend. But, don't make me feel like a chump. Paycheck wanted my paycheck, but preferred me not to be in the parks. The iger years, we couldn't wait to go back.
