We stayed at AKV Jambo House and we were greeted by a CM.
DVC members since 1993, we have experienced just about everything other members have posted.
Jambo House- chameleon in the sink.
Vero Beach- chameleon's in the room.
BLT- room finally ready at 6:30...get to the room, opened the door with MB only to find previous guests belongings in the room. I feel that was the worst experience.
It can be frustrating at times but there is no other place we'd rather be.
So sorry Op had a less than magical experience.