DisneyQueen1320
DIS Veteran
- Joined
- Mar 30, 2008
Disney just updated hours for June, it’s possible hours may be adjusted for onsite guests in the evening. I really believe Disney is trying to keep everyone happy.
I agree with your 1 and 2 point. But let's be clear, Disney never said they were offering emh for opeming day of swge, and when they updated the hours they added emh to all the other 3 parks for the 29th and then added emh for mk and ak on the 30th and 31st. When you stay on property you are told that a park will offer emh during your stay so they are keeping their promise1) Just because Disney offers something for the next two months for on site guests that doesn't address those who booked onsite for the opening of Galaxies Edge
2) Don't let others discourage you from sending in a complaint, as a consumer you have every right to voice your displeasure
3) Alas I fear if you want to get their attention (and it will take many people to do this) is to simply cancel your onsite reservation and let them know you will be staying offsite to save money as you see no benefit to an onsite stay since everyone gets in early to SW:GE
Personally I prefer to rent a house near Disney as it save us tons of money and allows us to cook full meals. But we have started to alternate and stay onsite because of the perk of Fastpass+ at 60 days changed the game. Some of the other perks increase the value of an onsite stay. When Disney doesn't offer the perk of an onsite stay you are looking for (such as extra magic hours) then the onsite stay becomes less valuable. If enough people cancel their reserve action because Disney is giving the same perk to onsite vs offsite guests they will take notice.
I am staying the week they start the the extra extra magic hours and it causes some mixed feelings for me. On one hand I am pleased they are doing it 3/4 parks to hopefully spread the crowds, on the other hand we had breakfast reservations for those 3/4 parks at 0800 hrs to get in early ahead of the crowds.......
Good luck in your quest getting Disney to listen as they are the ones that tout and advantage of onsite stays and make sure they give advantages to those that do yet in this instance not give that perk.......
When you stay on property you are told that a park will offer emh during your stay so they are keeping their promise
But by all means if you think you need to let them know your dissatisfaction email them for sure
Disney never promised perks for staying on-site. You already get a perk for staying on site with transportation and stuff like that. I get being disappointed but Disney didn't do anything wrong here.Yes but if you booked in anticipation of perks being offered to onsite guests, because let's face it that what Disney does, then if those perks are not offered or they offer the same perk to everyone regardless of stay (such as 6am start time) then your best course of action is stay somewhere else and save the money......
Also the booking window for hotels is open well before they set the time for park hours.....
Yes but if you booked in anticipation of perks being offered to onsite guests, because let's face it that what Disney does, then if those perks are not offered or they offer the same perk to everyone regardless of stay (such as 6am start time) then your best course of action is stay somewhere else and save the money......
Also the booking window for hotels is open well before they set the time for park hours.....
Disney never promised perks for staying on-site. You already get a perk for staying on site with transportation and stuff like that. I get being disappointed but Disney didn't do anything wrong here.
Well, you’ve got the perk of booking those early morning fp’s at 60 days out.
But the perks are being offered. Disney says "stay on site and get EMH at a WDW park" for the 29th you got 3 parks with EMH, for the 30th and 31st you got 2 parks with EMH.Yes but if you booked in anticipation of perks being offered to onsite guests, because let's face it that what Disney does, then if those perks are not offered or they offer the same perk to everyone regardless of stay (such as 6am start time) then your best course of action is stay somewhere else and save the money......
Also the booking window for hotels is open well before they set the time for park hours.....
Which if you booked an onsite stay just to attend SW:GE is a pretty useless perk.
In the end I am saying I understand the original posters frustration, I hear what you are saying but still feel the OP has every right to be upset.
Hi,
I have started this thread for all those guests staying onsite at WDW from 28-31 August.
We have been given NO Extra Magic Hours as a hotel benefit to access Star Wars Galaxy's Edge.
Which I find extremely unfair and as so I have sent a complaint email
to wdw.guest.communications@disneyworld.com.
If you could do the same I think this might be the only WDW will take notice that we are not happy.
Disneyland California hotel guests received a designated time.
WDW guests after the 1 Sept get 3 Extra Magic hours.
Yet we get nothing.
Thanks for reading.
An update.
I sent a polite complaint email to WDW and it is almost 6 days with not even a generic response. They say that it takes up to 7 days to respond but I am not hopeful.
So tomorrow I am going to send a harsher complaint email and cc any email addresses I can find like george.kalogridis@disney.com, robert.a.iger@disney.com.
If you are a hotel guest staying onsite 28/29/30/31 and are also annoyed please contact WDW and Disney fan boards.
I am sure there are a LOT of hotel guests that could send complaints in.
Disney I am 'guessing' are sacrificing their hotel guests staying 28/29/30/31 for the news headlines.
They want the TV/newspapers reporting on the 10 hour queues, people sleeping in tents etc good publicity for the opening days but unfortunately the hotel guests are going to lose out.
Thanks
I wish they would release more info on how they handle crowds, if there will be a virtual queue, etc but I doubt we will get those details this soon. Hopefully after DL opens there will be more info.
There may still be an advantage for on-site guests that has not been announced yet.
Overall I think the park hours that they have announced gives people a lot to work with. I don’t have many plans in place and I am trying to stay flexible.