Costco Package People.
I booked a package a few nights ago - Dolphin.
MDE did not recognize my "Disney Reservation Number" when I tried to set it up this am.
I booked a Swan package in 2016 and had no issues.
I called Dis, and they added it with no issue. My problem was user error. I called Dis to just see if they could handle it, because my FP day is tomorrow, I didn't wanna have a multiple day runaround.
My issue appeared to be user error.
The MDE site prompts you for the "Resort Reservation or Vacation Package."
The email from Costco Travel has something called a, "Costco Travel Confirmation Number," and also something called a, "Disney Reservation #"
I was entering the "Disney Reservation#" from the Costco Travel Email, but I should have entered the Costco Travel Confirmation Number."
Now, listen, it was early, and I would have eventually tried to enter the correct number after the first cup of coffee was finished, but the reality is, I thought fastpass day was today, and it was early enough that I figured the Help Desk would be a short wait, AND from experience, they are usually VERY friendly and helpful. Also, the Disney Reservation NUmber on the email was listed in the ticket section, which I completely thought was suspect, but I figured, maybe they get the hotel info from this number as well.
After minimal hold time, I explained to the csr that I know there can be issues with Swolphin, and I also knew that there might be lag time for their system to recognize the confirmation number, and some other issues I've read about with Swolphin ressies. She asked for my Reservation number, and immediately said "That's a ticket reservation number," but then she found all my stuff and entered the correct number for me. All good.
Not sure if this could help anyone. The naming conventions are not congruent between Costco Travel and MDE. Like I said, I did this with no issues in 2016 with a Costco Swan package - no big deal, I would have figured it out. I just assumed I had one of the "issues" others have reported. Perhaps others were doing the same thing.
So, HTH - in return - you all could send positive vibes for me Finding FOP for Nov 3 or Nov 4 between 9a and noon.