If you want to hear the whole saga, read on:
My problems began at the Amtrak station in San Diego. When I checked in, the clerk was not really paying attention. He asked for my id several times and didn't print up enough tags for my luggage at first. I asked my DH to make sure that my luggage made it on the train. The train was about 10 minutes late due to some problems. I was seated on the train looking out the window at DH when last boarding call was announced. He ran to the conductor and said that my bags had not been loaded. The train was stopped and all luggage in the station was then placed on the train. During the trip to Anaheim, the train was stopped a few times for trains heading southbound to pass. I was so stressed that I would miss my shuttle. We made up time and arrived at the station. I exited the train immediately to make sure my bags were unloaded. They were on the platform and as I approached the porter he had to run off to greet the other train pulling into the station. So there I am with 180 pounds of luggage to get from the platform into the station so that I will not miss my shuttle. I made it about 1/4 of the way when the owner of the other baggage came to my rescue. I only set the scene so that you can see my state of mind before my shuttle problems begin.
I am sitting on my luggage outside the Amtrak station waiting for Super Shuttle to pick me up. When they are about 8 minutes late, I call to confirm their location. I am transferred to dispatch who asks me if I mind meeting the driver outside the parking lot. (The Amtrak station is inside the parking lot of Edison Field - home of the Angels.) I calmly explain that I have too much luggage to handle myself. The dispatcher says that the driver will pick me up in 5 minutes. 20 minutes go by and no driver. I call again, transfer to dispatch and they can't believe I have not been picked up yet. I am on hold for what seems like an eternity. The dispatcher comes back on the line and says that the driver will be there within 10 minutes with no other explanation. I am panicked at this point. I call DH and he gets involved too. He calls Super Shuttle from home. Another 20 minutes go by and no driver in site. It is now my 3rd call to Super Shuttle. They put me through to dispatch
again, I hold
again, but this time they hang up on me after 5 minutes. At this point I am neither calm or pleasant!!! I call DH and ask him to start looking into alternate flights because I know that I won't make it. Approximately 12 minutes, later I see the shuttle van enter the parking lot. The driver sits in his seat once he parks. I open the back van door, load all of my luggage and get into the back of the van. I do not say one word to the driver because the dispatcher is yelling for him to pick up his radio. The driver ignores him. I call DH to tell him that the driver finally picked me up and to get the alternate flight info. I do not say one word to the driver because the things that I think about saying will certainly get me booted from the van and I envision myself sitting along an LA freeway with all of my luggage.
When we arrive at the airport 45 minutes later, the driver again sits in his seat while I begin to unload my bags. He gets out just in time to unload the last bag. All he gets from me is a "thank you" and no tip.
I try to check in with the skycap service, but am flagged and must go inside for check in. By the time that I get to the front, they are about to start boarding my plane and I am denied boarding because I am too late. The next flight leaves in the morning and will arrive after my cruise ship is set to sail. It is at this point that I sit in the middle of the Delta terminal and start crying. I just want to go home and tell DH this on the phone. After 5 minutes of crying and stares from hundreds of travellers, I stand up and start the process of going from terminal to terminal in search of a flight that will leave LAX that night. Each time I get to a different airline ticket desk, I find their flight to MCO is full. My last hope is American Airlines. A supervisor takes pity on me and gets me on the last flight out of LAX to MCO that night. It is not direct, I have a connection at DFW and I will have to hurry to catch my next flight. Around 12:30 am - 7 hours after my saga began I am on a plane headed for Orlando.
Someday, I hope that I can laugh at this story. Until then, I just want the money I spent on the new ticket to be refunded by Super Shuttle.
Maybe after 100 or so letters they'll get the point. 
