Perhaps the "burned" crust is just too unfamiliar for some. The famous and consistently top-ranked "appiza" in New Haven always has a charred crust. It is the hallmark. Here is a photo of a white clam pie from Pepe's.
And from New York, you get much the same at Lombardi's.
Further west at Pizzeria Bianco, the pies look like this:
These three places will appear on every "best pizza in America" list you can find. No one complains about burned crusts. This is just the way they are supposed to be. And if you go to the mother ship of Antica in Naples, the pizza will look like this:
It is hard to say that Via Napoli's crust falls outside of this spectrum of renown pizzas.
In fact, if I have one complaint about VN it is that our pizzas when they first opened were not charred
enough . Now when I go, I always make a point of asking that our pizzas be cooked "with a good char". That blackened, smokey crust is essential for maximum flavor.