I renewed my annual pass in August for an expiration on 9/17/2019. I purchased by phone as I was downgrading from Platinum to Gold. When I access my
MDE account, I have a "renewal certificate" on my account. If I access the AP website, it shows that I don't have an active AP because it expired 9/17. Phone reps have also said I do not have an active AP (I was able to access the same discounts with DVC and it didn't click that there might be an issue with my renewal until I hung up). Is this how it normally works? I assumed the new AP would kick in when my old one expired, but do I need to activate it first? Thanks in advance for your help!