That one was the granddaddy of all clusters. It was so crazy that they announced the day to start accepting reservations and hyped it up online. As everyone expected, the system crashed very quickly. Even with all this prep work, I never did make it through. Thankfully the friend we were traveling with did make it through. This was the morning of 8/20/12.
IMG_5818 by
mom2rtk, on Flickr
Disney knows how these deals end. Every. Single. Time. I sort of agree that they like the hype and excitement that goes along with the frustration and disappointment for many. Why should they care? Tables will be full regardless of whether it's a controlled quiet roll out or an angst filled crash.