DisBuckMan
DIS Veteran
- Joined
- Apr 14, 2015
Just called MS to cancel our 6/3 trip. It was a split stay and all our dining and FP were already cancelled for the first part of our stay. The CM told us she could not put our points back that we hadn’t borrowed because Disney had not yet cancelled them. So I had to wait for a supervisor, who had no idea why the original CM did not just do it for us originally as they have been cleared to do so. I just need to call back on 6/1 to get 21 one time use points refunded.
Just for grins, I called for the 3rd time in the last 2 weeks a while ago...trying to go ahead and cancel our upcoming 5/27-6/2 trip, using June 2019 points for all but the last night (June 2020 points on those). For the 3rd time in the past two weeks, they told me that I could not cancel them myself, since Disney hasn't "officially" announced a closure for those days. All of my fp's and other reservations have been cancelled by Disney, but I have to wait for Disney to automatically cancel the DVC stay, then wait on Disney to re-issue the points...sometime by June 5th.
3 calls...the same info given to me 3 different times.
Why are some allowed to cancel over the phone right away, and some not?