Update - I called Dolphin again to see if the problem had been fixed (PL never contacted me), they tried every name, number, date and could not find the reservation. The agent asked if I was calling about our previous reservation which is c/o already - I am baffled since I have never stayed there and my name is super unusual.Booked Dolphin on 7/6, I have been checking online to see my res on their site but it is not showing up. I called Dolphin directly and they do not have anything under my name. I then double checked PL (as if I needed to check again, I seem to be looking at my reservation every other day) and everything looks good, called PL and they say I am confirmed etc etc. I said that the hotel does not have my reservation. The PL agent said she could add any requests I had and that I would not be able to look up my reservation on the Marriott system since I booked with a 3rd party. I told her that I am not concerned about special requests right now, what I am concerned about is that the Dolphin does not have any reservation under my name at all. If I cannot pull it up on the Marriott site that is fine, but the hotel itself should have my reservation.
She then told me that she would put me on hold so she could contact their "third party vendor" - so did I book on a 3rd party site on one of their 3rd party vendors? So she tried calling but it is early and they are not open yet - seriously, a hospitality service that is not open 24/7? I work 3rd shift at a hotel, I am the only one here but at least there is someone here. She then said that she would escalate the issue and a manager would contact me tomorrow. From all that I have read here this does not seem normal.
ughhhhhUpdate - I called Dolphin again to see if the problem had been fixed (PL never contacted me), they tried every name, number, date and could not find the reservation. The agent asked if I was calling about our previous reservation which is c/o already - I am baffled since I have never stayed there and my name is super unusual.
So I call PL again and the agent told me that she can see how the previous agent had escalated the issue but basically nothing has been done yet. She said they need to call their "sister company" which is who books reservations with S&D. I asked who they are and she said Tourico - ugh! From working fd at a hotel I know Tourico. They are a pain, so is their parent company HotelBeds. Rates are always wrong, wrong dates, reservations go missing. The agent kept saying that there is no problem and my reservation is confirmed - yeah, they already charged my card so it better be confirmed
The Dolphin agent did say that she is pretty sure she sees my reservations but for security reasons could not give me the name they are under - I am thinking maybe they were booked under the wrong name (?), not by me or PL (my confirmation email has the correct info) but by Tourico.
I am just so glad we are not going until next year or I would be super stressed. As it is I have plenty of time to call every day if necessary to get this fixed.
That is what I worry about - that they will tell me that I need to wait until closer to our arrival date. Yeah, that won't work since we need to make FP and ADR's. Not to mention that if there is a problem then we just have a month to fix it or find somewhere else to stay?! I don't care how far in the future our reservation is for, they took our money when we booked, we should have the reservation that same day.ughhhhh
That is super frustrating. Unfortunately I am in the exact same boat with my Swan reservation. What you are saying about this “sister company” now makes sense to me .
One of the many Priceline agents I spoke to the other day put me on hold for a long time and then came back saying that my reservation was there but since the trip was so far away they “hadn’t worked on it yet” and I should try back when we were “30 days away.” Of course that doesn’t work at all due to fastpass booking but we had a bad connection , a language barrier,and this was my 4th time trying to explain that day and I was done . I was assuming the agent was speaking to the Swan when she put me on hold, but now I know it was this other company.
I really don’t want to track this down.
Good luck. I will be trying again today too as I have a solid hour break this afternoon . I think what it will require is getting a Priceline agent who we can explain the fastpass system to , so that they understand the need for the reservation to be showing in the Swan /Dolphin system . THEN they are going to have to contact that second company and communicate to them why it needs to be done before that 60 day mark . This isn’t sounding like fun. I will be sure to let you know how it goes .
Update - I called Dolphin again to see if the problem had been fixed (PL never contacted me), they tried every name, number, date and could not find the reservation. The agent asked if I was calling about our previous reservation which is c/o already - I am baffled since I have never stayed there and my name is super unusual.
So I call PL again and the agent told me that she can see how the previous agent had escalated the issue but basically nothing has been done yet. She said they need to call their "sister company" which is who books reservations with S&D. I asked who they are and she said Tourico - ugh! From working fd at a hotel I know Tourico. They are a pain, so is their parent company HotelBeds. Rates are always wrong, wrong dates, reservations go missing. The agent kept saying that there is no problem and my reservation is confirmed - yeah, they already charged my card so it better be confirmed
The Dolphin agent did say that she is pretty sure she sees my reservations but for security reasons could not give me the name they are under - I am thinking maybe they were booked under the wrong name (?), not by me or PL (my confirmation email has the correct info) but by Tourico.
I am just so glad we are not going until next year or I would be super stressed. As it is I have plenty of time to call every day if necessary to get this fixed.
My magic 8 ball says this $131 deal for one night 8/23-24 is Coronado Springs: https://bit.ly/2SDVl83
Because JJTNY found Coronado for 131 on dates in August, I'm going to guess this one is also Coronado which is 3.5 stars. There are no resort fees and it is one of the guesses by Hotel Canary. I didn't look up the review numbers or rating to see if those match.
After the deals that were left over from earlier drops at the start of 2019 ran out, Deluxe resorts in the PE deals became much rarer - there were a few WL and AK Lodge deals in April & June and sparse BC rooms in the high $300s since then, nothing else Deluxe. (You will often see some in PE search results, but all up in the $500 and up rates.)
