I recently ordered a magic band through My Disney Experience and chose to do the $10 upgrade for a Tinkerbell band. When my band arrived it was the generic gray band (the error was explained as a glitch and as the band being sold out). I reached out through email and received incomplete information and spent over an hour on the phone speaking to different people at different phone numbers. After I sent an email complaining about the frustrating experience I was having I received a very helpful email from a ShopDisney guest services CM. I wanted to post the info for anyone else who is having the same issues.
There are two options for placing a new order for a Premium MagicBand:
1. If personalization is priority, please contact a cast member at My Disney Experience at (407) 939-4357. This is the only way to receive a personalized Premium MagicBand at the discounted price. This is also the contact if you would like a Complimentary MagicBand instead.
2. If you are okay without the personalization, we at shopDisney Parks can place a phone order with you using the inventory selection you will find at shopDisney.com (search MagicBand). A Premium MagicBand for $24.99 will be $10.00 and $29.99 will be $15.00 and we can express ship for you. This selection cannot be personalized. If you would like to choose this method, please contact us at shopDisney Parks (800) 328-0327.
I hope this helps someone not have the frustrating experience I had.
There are two options for placing a new order for a Premium MagicBand:
1. If personalization is priority, please contact a cast member at My Disney Experience at (407) 939-4357. This is the only way to receive a personalized Premium MagicBand at the discounted price. This is also the contact if you would like a Complimentary MagicBand instead.
2. If you are okay without the personalization, we at shopDisney Parks can place a phone order with you using the inventory selection you will find at shopDisney.com (search MagicBand). A Premium MagicBand for $24.99 will be $10.00 and $29.99 will be $15.00 and we can express ship for you. This selection cannot be personalized. If you would like to choose this method, please contact us at shopDisney Parks (800) 328-0327.
I hope this helps someone not have the frustrating experience I had.