heya, sorry if this is the wrong place to put this, but I guess I’m just trying to figure out the procedure here. Long story still long, I rented out points from he who shall not be named back in December for two reservations (banked 2019 points), one in July like a day before parks reopened and one in August. I honestly hadn’t been around here much since we had a baby in January so priorities lol, so I wasn’t aware of all that stuff going on in the big David’s thread.
I snipped the quotes, but if the reservation shows as 'complete', it is.
And, MS has stated that the return of the points was not because of the reservation itself not being completed.
Since OP is a new owner - I didn't catch when they purchased - but I think I've read that they still haven't taken their first trip? Which leads me to believe with the complexity of use years and banking, OP may have overlooked a possibility.
The possibility - are/were there any 2018 points that may have been banked into 2019, that would have expired March 31, 2020? Those points were given 'new' life and may have been used to reallocate for the August reservation.
When OP made the July and August reservations, she would not at that point been able to use them. But, things changed drastically a few months later and MS went through all our contracts with a fine tooth comb and made a LOT of changes. I have 4 contracts and it took me days to follow the path they created, but it was highly favorable to members with expiring points from that time frame. They were given a life extension to Nov 30, 2020.
And, at no point did MS call and say, 'Hey, here's some points for you.'
People with existing reservations whose points were expiring end of March, April, May were most concerned at that moment.
So, I believe a reallocation probably took place, and the OP was in the right situation at the moment to benefit (possibly if they can use the points.) That would explain the 'exact' number.
I also agree with those who say it is not up to the OP to follow up on this renter. The renter, whether they showed or not, had a room available, and what happens in the OP's point account after the fact absolutely does not mean the OP has the responsibility, moral or otherwise to have any further contact with the renter.
In fact, it would be foolhardy to even pursue this line.
It's really easy to jump in and say, 'give back the money' when it's not money coming out of your pocket. The OP does not have to put any further time and energy into this for the renter, per the contract with said renter.
The only thing is that before using the points do a trace on them and check again with MS if there is something that confuses you. People keep elaborate spread sheets to track their points, and without those records once points are moved it's pretty difficult to know exactly which point is which.