The Prophet
Mouseketeer
- Joined
- Mar 21, 2004
Hi -- We just returned from a 5 day stay that was booked using regular points.
Once our room was ready, we started to unpack and found a "room malfunction", which should have been apparent to housekeeping
We could not stay in the room and firmly requested the front desk to move us to a different room. The room was taken out-of-service and we moved to a different room
We checked out as scheduled yesterday and when I checked my dashboard this morning, the points that were supposed to be used for this stay are now in holding
The stay shows "completed" on our trips
My guess is a computer "glitch" or human error put these points into holding, when they are supposed to be used.
I will wait this out a few days to see if the situation will correct itself before contacting MS
Has this happened to anyone else?
The Prophet
Once our room was ready, we started to unpack and found a "room malfunction", which should have been apparent to housekeeping
We could not stay in the room and firmly requested the front desk to move us to a different room. The room was taken out-of-service and we moved to a different room
We checked out as scheduled yesterday and when I checked my dashboard this morning, the points that were supposed to be used for this stay are now in holding
The stay shows "completed" on our trips
My guess is a computer "glitch" or human error put these points into holding, when they are supposed to be used.
I will wait this out a few days to see if the situation will correct itself before contacting MS
Has this happened to anyone else?
The Prophet