yitbos96bb
DIS Veteran
- Joined
- Nov 30, 2005
Does anyone know how much Disney cut Member Services Capacity? I've never gotten busy signals like this even when the 7 month window opened for Christmas time.
There were a lot of furloughs and work from home last year, The last information that I was given is that people were slowly being brought back, but not all CMs stuck around through the long furlough...or lay offs.
Unfortunately, I think many things are contributing to this right now. A lot of things that require phone calls that are not normally there,
Lots of changes for trips. Issues with a lot of owners not being able to borrow and having to call. The ticket offer. The free Aulani nights and discount deal and of case, then the opening of cruises that will be starting,
Its the perfect storm that even if they are back to full staff, would still see this. At this point, I think they should put in the call back system so people don’t have to stay on hold and don’t lose place in line.
We need to find out how long it really takes to get someone on the phone. So, to that end we should just call MS and time how long it takes to get someone, and also contact 10 other people and have them call MS and time it. Each one of them can contact 10 people and have them call MS and time it, ahnd in turn have each of them contact 10 more people to call MS and time it, etc...
Everyone should continue to do this and report results until we get an accurate wait time.
These are all excuses honestly. I know you are trying to explain why, but I dont know that I can think of a single other corporate entity large or small struggling like Disney is right now. These are self inflicted choices to lessen the guest service in order to save $.
It took me 84 minutes this past Sunday before someone answered and 5 minutes for her to give me the ticket prices on the special for our trip. As I got into the queue, it told me my estimated wait time would be "greater than 90 minutes."
I fear we are all approaching what I dread...
REGISTERED Snail-Mail , per the contract. If telephone and Net do not function? There IS no telephone or Net, based on performance.
Maybe we should each send them a bill for our all the wasted time! I'm thinking mine is worth at least $100 for the first hour, $200 for the second hour, $300 for the next, and etc, Busy signals should have a surcharge because those are just annoying!!!!.
So funny. I gave them a pass through 2020 But since January it has just gotten to the point of crazy and seems to be getting worse not better.
I wish less people would gjve them a pass, but I am glad you see the light!
Dismey service as a whole has been going down the tubes for the past decade or two. Its accelerated recently and admittedly, DVC seemed to be somewhat immune to.the general changes until the past few years. It is sadly turning into any other timeshare, or worse. At this point for me its just a $ game. When my investment starts to turn the other way, I will be getting out.
When my investment starts to turn the other way, I will be getting out.
This is beyond a bad week or some mistakes. This is months of unacceptable service. Hours of waiting on the phone, unusable website. If this were my bank, I'd get a new one.
It's pretty amazing that this level of service all the cuts have not impacted the bottom line yet, as clearly reflected in resale pricing. But once I see downward trajectory, I will be out.