GreatLakes
DIS Veteran
- Joined
- Aug 6, 2015
Not sure if this is a rhetorical question, but I'm a total geek and an IT professional, so I can't resist answering, in two ways:
1) It's really easy for a system to end up apparently losing registrations. There's a database that stores all the info in the system, and the fields which are storing the registration info are all very much intact. But for whatever reason, the pages designed to call up that registration and allow you to view/edit it aren't working properly. Maybe it's a web design issue. Maybe it's something wrong with the query which searches for the registration. But this happens all the time when we're developing and testing new systems. It's just that we're supposed to find these issues and fix them in the development/test systems before the systems are actually being used for their intended purpose.
2) It's completely ludicrous and unnecessary that Disney is (apparently) losing registrations. There's no reason for this to happen if they'd just follow good practices for software development and ongoing support. And my guess is they don't have adequate quality assurance practices.
I'll take a stab at this as well. I deal quite a bit the eDocuments, the department that manages ours reports through me, and based only on the anecdotal information I've gleaned here I think it has to do with signors.
When I got my digital documents I poked around a bit to see if I could tell from the page source if Disney rolled their own for this or leveraged one of the known eDocument providers. I couldn't tell but I'm also not a developer.
It appears that all, or a significant majority, of the issue are with people that didn't use their own account to sign up. That tells me that the eDocument solution is looking for a UUID that isn't compatible with one account registering multiple people. This could be a coding issues, using the wrong UUID, or simply trying to hammer a round peg into a square hole. Them losing already signed documents that were there originally but are now gone could be a downstream effect from this as the UUID becomes the Index that the imaged document uses. This is most likely the case if all, or most, of the disappearing documents are ones that had to be forced through due to the error above.
If Disney is using a commercial eDoc solution or a white label version of one they added development to keep in mind these are designed for legally binding transactions where you need to
My suggestion for everyone is to only register yourself and your minor children. If you and a spouse are running have each of you register using your own account. If 30 of you are trying to run together, and all 30 are adults, all 30 of you should be registering yourself.
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