HopperFan
"It's a bug-eat-bug world out there, princess."
- Joined
- Sep 6, 2003
That's been my typical guest services experience the couple of times I've asked for something (like being locked out of fantasmic way before the time we're even supposed to show up when paying extra for the dining package...really nice service there as well.)
Your best bet is to call. There's usually someone on the phone that can set those type of things straight. The guest relations people in the park are mostly college program kids who can't really do anything for you. Fortunately, we pay extra for that guest experience...... And an "experience" it often is.
It was not a college kid, but a very grown up regular CM. I don't know if deliberate or not but we have found that while MK, Epcot and DHS have many college kids ... AK tends to be regular CMs. Once in park you are really past calling since they usually take days to fix anything (and that is on the fast end from my experience).